Customer Service Data Entry

Susan S. Peterson

**** ******* *****, *********, ** 48329 734-***-**** ******************@*******.***

PROFESSIONAL OVERVIEW

Educated professional experienced in the areas of Human Resources, Customer Relations,

Administrative and Data Entry responsibilities.

SUMMARY OF SKILLS

Human Resources Management Records and Database Management

Confidentiality of Information Excellent Oral and Written Communication

Secretarial/Admin Assistant Receptionist/Switchboard

Inside Sales/Customer Relations Computer Applications/Office Equipment

WORK EXPERIENCE

Scorer (project basis)

May 2011 – April 2012

Measurement Inc. – Ypsilanti, MI

Scoring and data entry of confidential State Educational Examinations nationwide. Requires successful

training to qualify for projects; lasting approximately 3–5 weeks.

General Office/Accounting (temporary)

September 2010 – March 2011

Ultimate Staffing – Plymouth, MI

Performed clerical duties including data entry, filing, mail preparation, expense reports and general

accounting.

Data Entry Operator, Office of Undergraduate Admissions (seasonal)

September 2009 – March 2010, September 2007 – February 2008

University of Michigan – Ann Arbor, MI

Coded, interpreted and performed data entry of confidential data for prospective applicants. Made

decisions related to appropriate routing of materials requiring consideration of University Policies.

Events Assistant, University Musical Society (seasonal)

September 2006 – May 2007

University of Michigan – Ann Arbor, MI

Assisted with planning and preparation of major events and activities. Prepared and maintained monthly

financial reports, as well as sponsorship information on Microsoft Excel.

Employment Leave of Absence to raise family April 1997 – August 2006

Human Resources Mgr March 1990 – April 1997 Red Spot Inc., Interlock Corp.

Customer Service Rep October 1987 – December 1989 Electronic Data Systems (EDS)

EDUCATION

WESTERN MICHIGAN UNIVERSITY, BBA

Kalamazoo, MI

July 8, 2014

RE:

Dear Employment Representitive,

Thank you for the opportunity to apply for the aforementioned position. I believe that I may offer

the skills and qualifications that you are seeking. My past experience includes general

office/administrative duties, excellent customer relations skills, as well as some working

knowledge with Microsoft Word and Excel. My written and oral communication skills are

excellent and I have a friendly, yet professional demeanor. I work well both independently and

with multiple tasks.

Most recently, I worked for a company by the name of SeniorHelpers, for the last ten months. It

is not however, yet displayed on my resume. The many responsibilities that I performed with

SeniorHelpers, included general office work, receptionist, inventory, storage organizer and most

recently working as a caregiver. The caregiver position allowed me to work with elder clients in

meeting their needs. I found that position to be extremely rewarding.

I would like to thank you for the consideration that I may be given for this position. I look

forward to hearing from you, should you determine I qualify as a potential candidate. I am

available to begin work immediately.

Sincerely,

Susan S. Peterson

734-***-**** cellular

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