Customer Service Medical Assistant

CHARMAINE PALMER

*** ****** **. *********, ** 407-***-**** **********@*****.***

A position utilizing education and training in Community & Social Services

CORE STRENGTHS

Discussion-Group Leader on a variety of issues including anger and stress management, substance abuse and chemical dependency, goal-

setting and daily living skills.

and relationship management skills.

Assessment of homeless families’ needs and worked with volunteers and missionaries to identify temporary housing.

Proven ability to build, train, motivate and lead teams that meet or exceed expectations

Creative problem-solving and skillful decision-making used to achieve operating goals in a high-energy, deadline-driven

environment

Commitment to generating repeat and referral business through outstanding customer service skills

TRAINING

CPR Certification

Crisis prevention/intervention training

Counseling Case Manager, children/ Juveniles/adolescent in detention centers and mentally handicap children

Intern Therapist

EMPLOYMENT

Sequel Youth and Family Services Kissimmee FL 01/2013 to present

Intern Therapist: Responsible for provide counseling sessions for families, individuals and groups. Responsible for interviewing &

developing psychological history, assessing therapeutic needs of individual and family, developing appropriate treatment objectives, and

monthly treatment summaries. act s has an advocate with treatment team families' primary contact during resident's stay within program

as well as advocate with treatment team.

Park Place Behavioral Health, Kissimmee FL, 9/ 2010 - 1/2012

Counselor/Data Entry Clerk for psychological studies. Compile data, conduct qualitative and statistical analysis and prepare reference

sources and bibliographical Edit and transcribe for treatment plans. Maintains communication with referral sources families’ patients and

unit staff. Insure all the specific needs of the client with individualized goals for treatment are noted to be addressed. Provides risk

assessment and crisis intervention.

Take Care Health Systems: Lake Buena Vista FL, 9/2008- 3/2012

Patient Registration Medical Assistant Provide training as appropriately identifies unmet training needs. Insurance verification and

patient demographics. Communicating with patients and providers

Rose International, Orlando FL, 1/14/2008 - 5/19/2008

Patient Advocate

Act’s as a liaison between patients and departments on Medical Management policies and procedures, for copayment

assistance. Develops a working relationship with patients, based on good communication skills. Maintained all billing and tract payments

ensure correct balance. Perform supervisory responsibilities specified in delegated and oversee work.

Rotech Healthcare Inc. Orlando FL, 9/2006 – 7/ 2007

Collections Specialist Completed research credit resolutions issues and posted payments Reviewed patient information in IMBS to

determine why claims are unpaid Reviewed amounts on the over/under report Contacted payer, patient or store as appropriate

Orlando Regional Healthcare – Orlando, FL 12/2000 – 11/2005

Physician Billing Representative 111, Surgical scheduler, Medical Assistant ensure that a patient knows what to expect during surgery

and ensure that everything is in place for the surgery to occur. Before surgery can take place, ensure all necessary paperwork such as

consent forms are completed and on file. Make sure all required tests needed prior to surgery are done. Processes Evaluated department

work flow and overall Created spread sheet analysis of all doctor’s surgical procedures.

PROFESSIONAL SKILLS AND EXPERIENCE Master of Mental Health Counseling (July) 2014

INTERNSHIPS Certified School Counselor, Counseling Juveniles in detention center

Related coursework: Group counseling Substance abuse Domestic Violence Counseling Juveniles/adolescent Children

Case manager DSM V

Medical Assistant certified

Bachelor’s Degree in Psychology 2010

Master of Mental Health Counseling 2014

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