10+ years of Customer Service and Administrative Skills
Resume:
Rosa V. Flores
Los Angeles, CA *****
********@*******.***
SKILLS
Typing speed: 60+ WPM
Languages: English, Spanish, HTML, CSS
Operating Systems: Windows 95, Windows 98, Windows 2000, Windows XP
Development Environments: Adobe Photoshop, Microsoft PowerPoint, Square Space,
Filezilla, Drop Box
Database & Protocols: Raiser’s Edge, Microsoft Access, Aloha POS, Mircosoft Excel,
WestLaw, Lexis Nexis, Time Matters, TimeSlips, PACER, Share
Point
EDUCATION
UNIVERSITY OF MICHIGAN, ANN ARBOR, MI September 2001 – April 2005
B.A. in English
WEST LOS ANGELES COLLEGE, CULVER CITY, CA October 2013 – June 2014
Legal Secretary Certification
EMPLOYMENT
MITCH RUFCA RECRUITING July 2014 – Present
Temporary Legal Secretary
Front desk reception including answering the phones, and receiving packages at Cooley LLP.
DISABILITY RIGHTS LEGAL CENTER December 10, 2013 – Present
Litigation Intern
Conducting intakes and relating data entry for the CRLC
Indexing pleading and discovering documents
Using programs such as PACER, Share Point, Time Matters and Time Slips
LOS ANGELES COMMUNITY COLLEGE DISTRICT March 10, 2014 – June 24,
2014
Writing Lab Tutor
Assisting WLAC students in the prewriting and revision stage of college level submissions
AJILON, PARKER & LYNCH ACCOUNTING February 5, 2013 – August 18, 2013
School Administrative Assistant at Kayne Eras Center
Scheduled intake interviews based of letter of referrals from the various school districts
Managed heavy data entry through Welligent, NPS Soft and Microsoft Access
Processed, filed, and maintained all student records including IEP paperwork
AIRPORT CONCESSIONS INCORPORATED May 4, 2012 – January 27, 2013
Store Manager at the Santa Monica Pier Carousel Gift Shop
Completed Human Resource duties such as hiring, interviewing, and terminating sales
associates
Handled money at the cash registers, processed orders, and maintained the sales floor
SANTA MONICA PIER RESTORATION CORP. October 8, 2007 – January 6, 2012
Administrative Assistant, January 1, 2008 – January 6, 2012
Weekend Activities Coordinator, October 8, 2007 – December 30, 2007
Answered all daily inquires regarding street performing, vending, filming, promotional events
Managed the Pier websites including all online and on site sales
Rosa V. Flores
Los Angeles, CA 90044
********@*******.***
CROSSROADS SCHOOL June 1, 2001 – June 20, 2007
Full Time Facilities Assistant, September 9, 2006 – June 20, 2007
Full Time Development Administrative, June 1, 2001 – August 30, 2006
Responded to all facilities related inquires such as AQMD surveys, parking, lost and found,
and room reservations Created a comprehensive campus wide Emergency Preparedness
Manual
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