Customer Service Sales

RUSHIKA PATEL-PANCHAL

** **** ***** **, ********, NJ 07834

********@*****.***

Cell: 973-***-****

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Summary:

Experience in managing financial operations to ensure it's in compliance

with federal rules and regulations. Also utilized superior organizational

expertise and proven leadership skills combined with extensive knowledge

and experience in the financial industry.

Work Experience:

R&R Marketing: West Caldwell, NJ

September 2012- Present

Senior Staff Accountant

. Perform general accounting close responsibilities such as journal

entry preparation and input, accrual analysis, balance reconciliation.

. Analyze and perform control function for subsidiary ledgers balances.

. Investigate errors and initiate recommendations for general ledger and

sub ledger variance resolution.

. Accurately prepare and review complex financial and accounting records

and reports.

. Create Ad-Hoc reports upon request for management as necessary.

. Participate in yearly Audit preparation and provide support.

. Assist in collection of supplier receivables and correspondence.

. Review Retail Incentive Check process and check for duplicate payments

or over payments.

. Monthly reports include; Account analysis (Actual), Variance Analysis

(vs. budget), AR Aging report, Bank borrowing certificate, Sales and

Use tax report.

. Assist with annual audit and reviews with expense accounts.

Landmark Developers: Jersey City, NJ

April 2010- February 2013

Account Manager

. Perform all the accounting functions for in house Marketing

department, Construction department, Hospitality department and Real

Estate Companies.

. Maintain; Weekly A/P-A/R Reports, Monthly P&L, Balance Sheet, Cash

Flow Statements. Maintain the GL accounts & Reconcile bank statements.

. Process Payroll, Sales Tax, Real Estate Tax. Etc.

. Prior to any Construction project, always put in scheduled values on

all sales and in-house labor and material cost to projects.

. Projected Income on a scheduled value for Construction projects.

. Landmark Event Specialist; track, collect vendor income, calculate

cost of per lead, appointment and booking.

. Run construction cost analysis, track; cost per trade, cost per unit

and cost per Sq. Feet.

. Run final payroll checks after reviewing and checking payroll time

sheets from the construction field and office staff employees for the

other department.

. Report and file Current State Annual Reports and UEZ Recertification.

. Restaurant Accounting, Profit and Loss vs. Project Income with

previous months or/ and past year comparison, Cost of goods for food,

beverages and liquor calculations.

M.S.S Construction Corp: Bronx, NY

October 2008- September 2011

Staff Accountant

. Maintain the GL accounts & Reconcile bank statements

. Manage multiple priorities and cash flow

. Assist with payroll, 401K, human Resources and yearly 5500 tax forms

. Perform daily bookkeeping functions such as accounts receivable and

payable

. Provide necessary financial information and statements to both CPA and

employer

. Prepare proposals, permits, and invoices for clients

Commerce Bank: Randolph, NJ

Assistant Store Manager,

September 2006- October 2008

. Ensured all the accounts opened at our branch were compliance

correctly.

. High Depository accounts always passed through Anti Money Laundering

department.

. Ensure the integrity of the operations through Store Self Audit

. Supervised and participating in opening and closing Store procedures

. Managed business operational systems/ databases (Penny Arcade, E-Time,

Is View, Decision Pro, D-3000, Loan Genie)

. Demonstrated competency with vault management in accordance with

Teller Operational Standards

. Complied with all State and federal laws and regulations.

Investigated all accident reports with Safety Manager and regularly

conducted branch safety meetings

. Monitored and generated MLA and SAR report to prevent money

laundering, fraud prevention and other miscellaneous crimes

. Managed all branch personnel in accordance with company policies by

hiring, training, motivating, planning and directing work

. Knowledge in operation functions including loss control, compliance,

and customer retention and audit standards

. Led the team to achieve monthly finance and sales targets

. Coached and developed staff regarding policies, procedures, products,

systems and banking transactions

. Participated in community affairs to increase the Bank's visibility

and to enhance new and existing business opportunities

. Excellent analytical, problem solving, and decision-making skills to

uncover and resolve customer and employee issues

. Coordinated activities with other branch personnel to resolve any

customer, sales or operational problems or inquiries

Commerce Bank: Randolph, NJ

Customer Service Representative,

February 2004- September 2006

. Maintain 95% of WOW! Service performance and reinforces feedback from

Mystery Shops, Customer Comments

. Apply and emphasize SMART Principles and Customer greeting compliance

with customers and peers everyday

. Complete new check orders, reorders and all Store supply ordering with

accuracy

. Proficient in operation and audit Masteck

. Acquires full understandings of all business accounts and maintain

proficiency with business account openings

. Complete all the reports: Second Day Verifications on new accounts,

manage overdraft list, assist with month end reports

. Promote and maintain positive relations with all contacts, customers

and potential customers

. Comply with all department and company policy and procedures

. Contribute to the fulfillment of department and company objective and

goals

. Perform as a team member in allocating and coordinating the workflow

. Promotes the bank's products and services; consistently cross-sells

bank products at every opportunity

. Responsible for effectively operating bank opening / closing

procedures

Education:

Requirements Inc., August 2014

Certified Business Analyst with Finance and Healthcare Domain

Keller Graduate School of Management, December 2012 GPA 3.4

Master in Business Administration

DeVry University, October 2009 GPA 3.6

Bachelor in Science

Concentration: Accounting

Computers Skills:

Microsoft Excel (Pivot Chart/Table, Look up's), Word, Outlook

(Certified for 2007), PowerPoint, MRI (QuickBooks)

Microsoft Dynamics Navision, AS400, Metaviewer, SAP and Oracle.

Other Skills:

Notary Public of New Jersey, and OSHA Trained.

Contact this candidate