Customer Service Data Entry

Latanya Cunningham

Houston, TX

*******.************@*****.*** - 832-***-****

WORK EXPERIENCE

Human Resource Manager

Professional Guard & Patrol - Houston, TX - April 2009 to January 2014

Managed leave of absence programs and professional records; administer benefits enrollment and programs;

administer HR budget; and handle HR generalist workplace issues. Brought workers compensation program

into full compliance. Instituted preferred provides list and trained managers and associates on procedures

to follow in case of injury. Promoted to fulfill a broad range of HR functions, including recruiting and training

employees, administering benefits, overseeing disciplinary action & managing HR records. Resolved conflicts

between employees and insurance carriers, coordinated health fairs to promote employee wellness and

performed exit interviews.

Dispatcher/Customer Service

Professional Guard & Patrol - Houston, TX - April 2007 to April 2008

Responsibilities

Duties consist of dispatching over 200 security guards and patrols officers to their assigned post, documenting

their times, check ins & alarm responses while using over 20 incoming call lines.

Customer Service/Financial Advisor

Brachfeld & Associates - Houston, TX - April 2006 to April 2007

My duties consisted of giving financial advice to consumers that had judgments placed against them due to

negligence of finances. My other duties were data entry, clerical assignments and customer service which in

tern required decision making & negotiation skills .

Customer Service/ Financial Advisor

Universal Fidelity & Associates - April 2004 to April 2006

My duties were administering customer service, and to help all delinquent large balances, Chase bank

customers, to bring the accounts back to current, settled or paid balance in full status

Customer Service/ Financial Advisor

F.M.A Alliance - November 2000 to March 2004

My duties were to help Bank One customers to bring their accounts to a current status. I also completed data

entry of outstanding balance tasks as well as customer service. I offered customers different options on ways

to bring their accounts current by way of collections.

Mailroom Sorter/Computer Tech

Compaq Computers - June 1998 to November 2000

My position was to build CPU' s from scratch by way of an assembly line. Second, move the processor to

shipping and receiving for immediate shipping. My other duty was to pull work orders and process the incoming

mail for the entire company.

ACHIEVEMENTS

I achieved very good standards from my experiences above. Received certificates of my performances, gained

promotions quickly due to excellent performance.

EDUCATION

Radiology Tech

Academy of Healthcare Profession

May 1998

Highschool

Chester W. Nimitz - Houston, TX

1994 to 1998

SKILLS

Staff Recruitment & Retention, Employee Relations, Benefits Administration, Training & Development, HR

Policies & Procedures &Data Entry

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