Customer Service Assistant
Resume:
Bridget Pierre
***************@*****.***
Objective: I am seeking a position where I can provide my skills in
procurement and administrative skills to a company that values customer
service.
Summary: Experienced working in fast past environment; self starter with
ability to meet deadlines. Ability to handle different projects
simultaneously, and enjoy challenges and work hard to attain personal and
professional goals. Experienced in all levels of communications from
clients to co-workers, including managers and physicians, and have strong
interpersonal skills.
Employment:
City of Houston Senior Customer Service Clerk/ Assistant Buyer
08/12-Present
. Verifying bids and unit pricing.
. Obtain quotations of requisitioned items by contacting vendors.
. Creating and reviewing purchase requisitions and/ or contracts for
content and conformance to specifications.
. Negotiates purchase orders and monitors cost, quality and delivery.
. Works closely with Receiving Department to ensure proper receipt of
goods as required by the company.
. Coordinate material returns to suppliers to ensure timely credits.
. Traces delinquent arrivals from Purchase Orders and follows up with
Vendors regarding material quality issues. Reports and delivery.
. Coordinates annual physical inventory process with Receiving and
Accounting.
. Complies with safety and corporate guidelines on business ethics.
. Responsible for reviewing and approving invoices for payment.
. Greet customers and help them locate merchandise.
. Responsible for reviewing daily Purchase Orders and Requisitions.
. Processes Accounts payable documents
. Unpack, sort, count, and label incoming merchandise, including items
requiring special handling or refrigeration.
City of Houston Senior Customer Service Clerk/ Human Resource
Rep. 07/11-8/12
. Process Temp request
. Monitored KRONOS timecards and assisted managers and supervisors with
the schedules for their employees to insure payroll properly
compensated for hours worked
. Work closely with HR Generalists to ensure selection packets and
postings are accurate for processing.
. Prepare KRONOS related reports to assist in departments' audits.
. Assist with creating internal processes and work flows by analyzing
operating procedures.
. Entered job posting, scheduled interviews for potential candidates to
fill position
City of Houston Senior Office Assistant/ Timekeeper
07/08-06/11
. Assist managers and assistant managers in coordination of management
and operational activities by performing clerical task and
administrative support duties, act as liaison for the program staff
and Personnel Office
. Coordinate and prepare all of the weekly programs attendance reports
. Prepare and process payroll corrections for the Time and Attendance
for payroll and off cycle checks
. Monitor and distribute Time and Attendance report for the department
NCO Customer Service
Representative 12/06-07/08
. Inbound call center, diagnosing computer issues, scheduling
appointments for clients, analyze data to determine an answer for
clients and escalate for the appropriate resolution for the client
.
Other Skills: Computer skill including Windows Microsoft Office, Word,
Word Perfect, Power Point, Excel, Access, Outlook, SAP,KRONOS, Data Entry,
Inventory Control, CPT, IDC coding, Crisis Training
Received award for the Best of the Best in Customer Service
Received acknowledgement for going the extra mile
Received incentive pay for being in the top 10 of the department
Education:
. M.B. Smiley High School HS Diploma
. Northwest Educational Center Certification
Volunteer Activities:
AIM
HIP HOP for HIV
KIDS Vision
Project Saving Smiles
Contact this candidate