Customer Service High School

Rosa Figueroa

**** ****** ***** ******, *****, FL 33647 Cell: 813-***-**** **************@*****.***

Professional Summary Highly personable Customer Service Professional with over 3 years of experience in customer service, administration and clerical work. Seeking a position that will allow me to be a highly creative, recognized as a result-oriented and solution focused individual specializing in continued dedication, positive attitude, being a team player and a contributor.

Core Qualifications

Proficient with Microsoft Office Systems (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook).

Experience Kass Shuler, PA May 2008 to August 2011 Collections Data Entry Clerk/ Mail Processor Profesional Tampa, FL - Downloading document to enter in CLS system - Creating and organizing affidavits - Sort and distribute checks withing firm departments - Customer service experience ( on phone and in person) - Assemble court suits

Ragz Boutique May 2013 to March 2014 Sales Associate Tampa, FL - Greeting and assisting customer - Receiving merchandise, folding, and distributing through out store - Collecting money and closing out sale - Inventory

Education Wharton High School 2008 High School Diploma Tampa, FL, U.S.

Hillsborough Community College Paralegal Tampa, FL, U.S.

Talent for identifying customer needs and presenting appropriate company product and service offerings.

Expertise in resolving escalated customer service issues.

Knowledge in assembling and process documents

Ability in sorting and distributing mail as well as checks

Receptionist experience

Bilingual ( ability to speak, read, and write in Spanish)

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