Customer Service Data Entry

Ursula A. Davis

Smyrna, GA ***** 973-***-**** *****@******.***

Summary of Qualifications

Analytical, dynamic, and results-focused professional with an impressive

history of growth and experience in delivering the highest standards of

professional excellence within the customer service and administrative

field.

. Recognized for focused communication skills and the exceptional

capacity to multitask, manage competing priorities with ease while

achieving organizational objectives.

. Experienced acting as first line of customer contact with

responsibility for performing basic order administration and customer-

focused functions.

. Demonstrated success in building and sustaining positive

relationships, emphasizing a reputation for integrity and credibility.

. Respected team leader and contributor with the ability to inspire

confidence at all levels.

Education

Bachelors Degree, Criminal Justice'16 Everest

University, Tampa, FL

Associates Degree, Medical Billing & Coding'12 Everest

University, Tampa, FL

Associates Degree, Healthcare Management'13

Ultimate Medical Academy, Tampa, FL

SKILLS

. Multi-line phone system, standard office equipment.

. Processed Property Insurance claims; Medical Claims and Billing for

worker's compensation,

. Experience with Medical Terminology, ICD-9, ICD-10, and CPT codes, A/R

and A/P.

. Experienced in Medical Reception, Insurance Verification, and

Submitting UB 04 & HCFA 1500 (CMS 1500) Claims

. Knowledge of Patient Charting and Scheduling and Medical Transcription

. Computer Skills: Proficient in Microsoft Excel, Word, PowerPoint and

Outlook; Greenway, Claim Gear, Next Gen, MediSoft, Medi-Tech, Lotus

Notes, Dentrix, Freelance, Novell and Internet Explorer.

. Accurate typing skills of 55 words per minute and excellent 10 - key

skills of 10,000 kph, Data Entry

. Managed filing systems, assisted Branch Manager, logged claims for

auditing purposes

. Efficiently used a multi-line phone system

. Exceptional oral and written communication skills

professional Experience

Waccamaw Community Hospital, Murrells Inlet, SC 6/2013-3/2014, Patient

Access Representative

. Patient Registration, admissions, discharges, taking payments, charge

entry, payment posting, and bed transfers.

. Collecting and verifying insurance information.

. Switchboard and calling codes.

. Scanning credentials into medi-tec.

. Data entry, Clerical duties as well as providing Excellent Customer

service.

. Maintaining HIPAA regulations and guidelines with Patient

Confidentiality.

ACS, Raleigh, NC 5/2010 - 1/2012, Apple Tier One Advisor/CVS Caremark

Advisor

. Assisted customers with questions about their Medicare Part D plans.

. Went over claim information and EOB, charge entry, adjustments,

payment posting

. Enrolled customers into prescription plans

. Assisted customers with making the best choices for their needs.

. Responded to Customer Inquiries

. Assisted with troubleshooting for apple devices.

. Provided high levels of customer service in a High Volume Call Center

with Heavy Data Entry

Soulful Reflections, LLC, Aynor, SC January 2009 to Present, Office

Manager/Motivational Speaker & Life Coach

. Manage daily functions of business

. Setup Marketing Planning, Meet and Greets

. Accounts payable and receivables

. Setup new accounts, mailing lists, filing, customer invoices, heavy

data entry

. Scheduling, domestic travel arrangement, Public speaking

. Filing, faxing, heavy data entry, Xeroxing, reception and clerical

duties

. Customer service

Temporary Staffing Agencies, NC and NJ 2000 - 2008, Executive Admin.

Asst./Receptionist/Data Entry

. Operated multi-line phone system and greeted visitors

. Performed data entry and managed calendars, mail merges,

correspondence. scheduling, travel arrangements, expense reports.

. Processed invoices and purchase orders; processed accounts receivable

and payable

. Managed filing systems, posting payments, processed medical claims,

accepted copayments, insurance verifications, charge entry, and billing

for workers compensation

. Answered phones, distributed mail and packages, and managed shipping

through UPS/FEDEX.

. Maintained shipment records, and ordered and maintained supplies for

office and cafeteria.

. Uploaded files to intranet, prepared binders, compiled and inputted

registrant information

References Furnished Upon Request

Contact this candidate