Customer Service

Sofia St.Fleur

Customer Service

Primary-305-***-****

*******.*****@*****.***

**** ** **** *****

West Park FL 33023

Objective

Seeking a position in Customer Service field with a growing organization where I can make a positive impact on revenues, and

experience long term career growth. Self starter with solid education in customer service. Highly motivated and very dependable.

Education

●North Miami Sr. High School

High School Diploma Class of 2007

●Everest Institute

Diploma in Medical Billing and Coding Field

Major GPA 3.0/4.0 Overall GPA 3.0/4.0

●Nursing Unlimited INC

Home Health Aid Certificate (HHA)

●Kaplan College ( currently attending )

Experience

Oak Grove Apartments

Leasing Agent

12/2009-2/2012

Extremely talented and very sharp professional with 3 years of dedicated work experience as a leasing

Consultant. Highly skilled in determining clients needs. Gathered information about market and competition. Giving

The very best customer service to clients.

● Opening and closing leasing office

●Answering Multi Line phone system

●Audit Chart for Accuracy

●Show Apartments to potential residents

●Prepare Lease and Renewals

●Collect Monthly Rent

●Run credit History

●Advertising for new residency

●Deliver notice to apartment door's

●Opening and Closing Maintenance orders

Interactive Response Technologies.. Miami, fl

12/2008 - 12/2009

WWW.IRT.COM

Customer Service Rep Call Center

Consistently met revenue goals. Exceeded the company standards for customer satisfaction.

Helping & solving account issues quickly and effectively.

●Answering multi line phone system with High call Volume / Transferring calls

●Being proactive to answer customers questions about accounts and resoving issues in a

timely manner

●Saleing products

●Taking payments

●Checking status of shipments

●Explain to customers about latest products and discounts

●Handled upset customers in a timely manner

Special Skills

●Strong computer skills with more than 8 years experience using Microsoft Office Software, Avaya, Word Pad, Spreed Sheet

●Very energetic & flexible in any circumstance

●Profound ability to handle emergencies & life threatening situation efficiency

●Demonstrated ability to build trusting relationships with clients & efficiently interact with clients from different cultures

●Knowledge of setting proper limits &boundaries with clients

●Ability to handle multiple task & make sound decisions

●Proven record of handling private issues properly

References

●Available upon request

Contact this candidate