Customer Service High School

Thomas J.-Tyler Phillips 269-***-****

***** ***** *****. ****** *****, MI 49017 ***********@*******.***

www.linkedin.com/in/shinobiarts www.shinobiarts.com

PROFESSIONAL EXPERIENCE

Robert Half Technologies. Conversion Engineer - Level 1 June to August 1st.2014

Subcontracting for ITP at W.K. Kellogg Foundation, Battle Creek, MI

Project: Windows 8.01 Upgrade on Servers 2012 to all New PC's.

Duties include the deployment of:

- Installing drivers, docking stations, printers, monitors and software.

- Mac Air Books: Full Installations, fire walls and all upgrades.

- DELL Laptops: Latitude (E6410/ E7420/ E7440) with touch screens from Lenovo (410/ L13)

- Surface Pro 2 Tablet PC's

Apex Systems Inc. Field Service Technician Level: II January to April 2014

Subcontracting as a DELL Representative, Placed at: Borgess Hospitals

Duties include the deployment of:

- Dell Representative and IT Technical Support for Dell Federal Systems/ PFS Ascension Health at Borgess.

- System Analyst/ Troubleshooting Dell Products: Laptops and Desktops

- Dell™ (Desktop OptiPlex: 780, 755, 745, 790 to7010) & (Laptops Latitudes: 640, 5410, 5420, 5430 and 5440)

- Installations Tech. Field Services (Corporate) Refresh Team

- Primary function: Refresh Discoveries and Refresh Installs from OS: XP to Enterprise, Windows 7

- Medical Electronics & Engineering Dev. Dept. as a Hardware - Tech Level II (Projects)

- SNAP (Service Now Asset Program) Ticketing Systems

Projects: (Emergency Departments: ER, ICU, Surgery, Trauma Centers for The Hospitals)

- Providing; Technical support, trouble shooting and enrolling all staff members into a new system

- WOW Carts, (Management Virtual Desktops) MVD Stinger Carts, MVD Wall-mounts and Zero Clients.

Reliance One, Inc. Computer Hardware Technician Level: II June to November 2013

Subcontractor for the C-ISD (Calhoun Intermediate School Districts)

Placed at: Athens School District and Albion Public Schools

Duties include the deployment of:

Provided technical assistance to computer users, which included answering and resolving questions or computer problems

for in-house clients. Issues were handled over the phone or via desktop support, regarding how-to questions of software,

hardware, printing, installation, MS Office, client based email, and Windows Enterprise additions of: XP, Vista, 7 and 8.

Warehouse Management & Stock

Assessment Management Systems used for database inventory and to order parts and supplies. Imaged O/S for Macintosh

computers, iPads, Apple TV’s, and all Windows based PC's. Customer service duties included acting as a liaison between

the helpdesk and the upper level technicians. This also involved technical support, PC repairs, and troubleshooting issues

that clients were experienced. Assistant systems administrator, duties included back up images of operating systems on a

cross platform network, using Apple, Windows OS, extensive use of Clonezillia DBRL (Linux tools), in addition to Norton

Ghost 2010.

Installations, troubleshooting, and repairs were done on the following:

- Promethean Interactive Whiteboard Systems: 378/578 ActivBoard with the EST-P1 projector

- Promethean Interactive Touch screen PC tables and ActivSlate Tablets

- Dell™ Laptop Mobile Computing Cart for Dell™ Desktop OptiPlex: 7010, Laptops Latitude: 5440 & 5430

- Apple iPad mobile carts: Bretford PowerSync Cart for iPad with Lightning Connector

- Epson Projectors/ Elmo Cameras/ Blue Ray DVD/ and VCR players

- Office equipment: computerized tables, computer desks, electric chairs, wall mounts and brackets for monitors

- HP DesignJet Z2100 24-in Photo Printer with HP Z1 Workstation Touch screen all-in-one monitors

- HP LazerJet Enterprise 600 Printers with Wi-Fi add-in networking cards

COMPUTER SPECIALITIES

- Shinobi - Creative Solutions, LLC. Owner and Director of Operations 1998-Present

Front-End Web Development, web architecture, web management, hosting needs, CMS, web design and blog layout.

Social Networking Platforms: SEO, SMO, SMM, online marketing and advertising. Coding / Programming, Apache II

Servers, PHP, MySQL, Ajax, Web Widgets and video game design. High-end graphics arts/ UI design: stationary layout,

digital arts, desktop publishing, PSD template design, and 3D logo.

- Shinobi Tech (Information Technology Based Business) - Computer Consultant/ A+ Microsoft Certified Technician,

PC repairs, virus removal and custom services.

Hardware: Branding (DELL, HP, Apple, and Mini Computers/ Mini-PC's; Raspberry PI, Cubie-boards, UG802,

A13OLinuXino, & Open Bagels), Chipsets, Motherboards, In-put & out-put devices, diagnosing, troubleshooting,

repairing issues, peripheral devices, related support equipment and updating/ upgrading driver related issues.

Software: Installation, configuration and maintenance of Windows, Macintosh, Unix, Linux, Commador-Amiga

Workbench, Office 2007, 2010 & Live 365.

- N/N - Multimedia Platform Specialist: studio production, animation, and video editing services of Blue Ray DVD's.

- Shinobi Arts - Online store catering to or providing custom made products for martial artists.

- Martial Apps - Digital communications, digital coding/ application architecture for cell phones and mobile devices.

ADDITIONAL WORK EXPERIENCE

Sherwin Williams: Kalamazoo Main Hub/ Portage Store and Three Rivers Store. 2006-2007

Duties: delivery driver/ sales clerk/ stock/ interior designs and coloring technician paint specialist

FedEx Office (Former Kinko's Copy Shop) Portage, MI 490**-****-****

Store Clerk/ Project Specialist - Retail: Full time position for all shifts & weekends

United Armored Services/ Wolverine Dispatch Security Services - Kalamazoo, MI 1998-2001

- Armored Transport/ Route Leader over the Kalamazoo County area

- ATM Service – Hardware Technician Level III

Four Star Wall Covering Hopkins, MI 493**-****-****

Interior designs, painting, clean up, and wallpaper hanging

EDUCATION

Davenport University - Kalamazoo, MI. Working toward (BS) Bachelor Degree: 164 credited hours

Web Developmental Engineering (.Net)/ Web Administrators: (Internet Web Security)

Web Master Certified Licenses/ Web Design (AA) Diploma, Adobe CS "1 through 6.5" and Corel Certified

Kalamazoo Valley Community College - Kalamazoo, MI 1994-1997

Certificate Police Academy: Law Enforcement/ Corrections.

Certificate Specialties: Local & Federal Bail Enforcement/ Fugitive Recovery. Tombstone, AZ exp: 2007

Parchment High School - Parchment, MI 1988-1992

VOTEC - Galesburg Augusta High School - Kalamazoo County, MI 1989-1992

Computers/ Business Management: B.I.T.T. (Business Information and Technologies Training)

VOLUNTEER ACTIVITIES

Boys & Girls Club/ Full Blast

- Marketing Specialist/ UI Graphics & Web Designer - Battle Creek, MI July 2014

New Horizons Computer Learning Centers

- Member of the Adobe Users Guild of Web Developers - Grand Rapids, MI

- Member of the Adobe Users Group in Kalamazoo/ Portage, MI

Business One - Chamber of Commence

- Member of the South West Michigan’s WordPress Users Group – Kalamazoo, MI

- Chairman of the Kalamazoo Linux Users Group (KLUG) – Kalamazoo, MI

- Founder of Calhoun Linux Users (CLU) Web Development Group – Battle Creek, MI

- Founder of the Battle Creek Linux Users Group - Battle Creek, MI

- Founding member of the Commador Amiga’s User’s Group of South West Michigan – Kalamazoo, MI

- Goodwill Industries of South West Michigan - Kalamazoo, MI

Ministries

- Rhema Word Outreach Center & Helping Hands Cafe - Battle Creek, MI

- Hands-On-Battle Creek, Inc. - Battle Creek, MI

- The Mission - Kalamazoo & Battle Creek, MI

- The Kalamazoo Deacons Center - Kalamazoo, MI

- The Mitsudo-Ji Tendai Temple - Richland, MI.

- The Tam Quan Temple - Bradley, MI

Sporting Events

- Battle Creeks Korean Martial Arts, LLC. Worked as staff member; runner and assisted security.

- International HDK Federation: 12th Triennial World (Hap Ki Do) Championships of 2014

- International HDK Federation: 10th Triennial World (Hap Ki Do) Championships of 2012

- International HDK Federation: 9th Triennial World (Hap Ki Do) Championships of 2011

- International HDK Federation: 8th Triennial World (Hap Ki Do) Championships of 2010

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate