Customer Service Representative

CARMEN LUERA

*** ****** **.

Galt, CA. *****

CELL 916-***-****

EMAIL ***********@*****.***

OBJECTIVE

Where I can grow and be an asset to the Company with my 15 years of experience.

PROFESSIONAL EXPERIENCE

Job Title - Ops support Representative 4

5/18/2010 thru 8/29/2013

• Review transactions generated against Citibank client account(s).

• Took appropriate actions to investigate and mitigate any potential loss exposure.

• Reviewed reports and/or system output to determine necessary actions required.

• Worked with Financial Centers, Clients, Vendors, back office units and other points of

contact to mitigate loss exposure and/or coordinate recovery.

• Ability to handle/review large volume of transaction suspects within specified time

frame.

• Able to analyze account transaction history to determine appropriateness of the

transaction(s).

• Responsible to manage the review of suspects as they become available in the report

queue.

• Also handled Spanish calls as needed.

Job Title Exception Processing Unit

1/1/2005 thru 5/15/2010

• Responsible for maintaining fraudulent items checks, electronic credits and debits.

• Contacting branch Manager regarding the updates on the accounts.

• Researching and balancing end of day journals and other duties as office request.

Job Title - Litigation Support specialist

1/1/2002 thru 1/1/2005

• Reviewing legal documents tax levies, restraining notices, garnishments seizures, child

support, and court orders.

• Researching customers accounts, blocking, debiting and crediting financials.

• Answering and handling calls from agencies, attorneys and clients regarding accounts

status.

Job Title - Customer Service Representative (Bilingual)

5/18/1998 thru 1/1/2002

• Answer all incoming calls from customers regarding their accounts

• Provided answers to inquires and questions and handled complaints.

• Provided customer with product and services update existing customers information.

• Identify and escalated priority issues.

• Handled and reviewed large volume of customers within specified time frame.

EDUCATION

CERTIFICATE - OFFICE SECRETARY from Sawyer (National Education Center) in

1986 and got my GED

ADDITIONAL SKILLS

Knowledgeable with Word, Lotus and other internal bank systems such as citismart - on-

demand - check vision - outlook- EFD

ADDITIONAL INFORMATION

To check employment Citibanks company code (24841) phone # 1-800-***-****

Referances; Daniell Martin cell # 209-***-**** Art Garcia 916-***-**** / Wendy

Corningham cell # 916-***-**** Michael Jones 916-***-****

Contact this candidate