Project Manager Management
Resume:
Wilkinson, Duane
Duane Wilkinson, PMP
Project Lead
Career Objective
A contractual or permanent leadership position in IT that requires business analysis or project
management skills, and effective communication skills.
Summary of Qualifications
IT professional (PMP certified) with 40 years of IT experience with the last 30 years managing teams and providing
technical expertise and leadership to IT projects for state government and private industry. Skilled at project management,
business requirements analysis, and data conversions for Web, database, and mainframe technologies. Ability to work
effectively with all levels of project and client personnel. Known for thoroughness, commitment to complete the task, and
high ethical standards.
Expertise
EXPERTISE PROFICIENCY YEARS OF EXPERTISE
Relevant Technical Expertise:
Data Flow Diagrams Exceptional 20
MS Access Exceptional 20
MS Project Exceptional 20
SDLC Exceptional 20
MS Office Suite Proficient 20
Data Analysis Proficient 6
Data Profiling Proficient 6
Use Cases Proficient 2
Business Process Reengineering (BPR) Proficient .5
Programming Languages (Cobol, PL1, Assembler, Adabas, VB, Knowledgeable 15
SQL)
Extract, Transform, and Load (ETL) Knowledgeable 7
IBM Mainframe (JCL, VSAM, IMS DB/DC, DB2, CICS, MVS) Knowledgeable 6
Logical Data Modeling Knowledgeable 7
SQL Server Integration Services (SSIS) Knowledgeable 7
SQL Server Management Studio (SSMS) Knowledgeable 7
SQL Server Reporting Services (SSRS) Knowledgeable 7
Data Warehousing Knowledgeable 1
Unix (HP-UX, Unify DB) Knowledgeable 1
Agile Trained 6
Relevant Project Expertise:
Data Conversion Exceptional 11
Project Management Proficient 20
Software Development Proficient 12
Team Lead Proficient 12
Business/Requirements Analysis Knowledgeable 12
Implementation Knowledgeable 6
Testing Knowledgeable 3
Data Warehousing Learning 1
Training Trained 3
Relevant Industry Expertise:
State Government Exceptional 20
Child Support Enforcement Systems Exceptional 20
Duane E. Wilkinson, PMP Page 1 of 6
206 Nitsill Ct. West Columbia, SC 29170 Phone: 803-***-****
http://hire.li/1rLYEGV Email: *****.*.*********@*****.***
EXPERTISE PROFICIENCY YEARS OF EXPERTISE
Court Management Systems Proficient 6
TANF (Welfare) Knowledgeable 20
Engineering Knowledgeable 4
Manufacturing Knowledgeable 3
Unemployment Insurance Knowledgeable 1
Medicaid Knowledgeable 20
Relevant Program Experience
PROGRAM TM FLOYD AND COMPANY 04/2014 – 07/2014
Program Type Blue Cross Blue Shield of South Carolina Medicare line of business
Role Project Lead
• Identified and documented the project scope and business requirements.
Responsibilities
• Managed multiple, concurrent projects in a matrix organization.
• Designed and implemented a customized management dashboard.
• Managed cross-functional resources to complete deadlines.
PROGRAM HEWLETT PACKARD 03/2009 – 04/2014
Program Type HP was the prime vendor to the South Carolina Dept. of Social Services for the web-
based Child Support Enforcement System (CSES) and Family Court Case Management
System (FCCMS)
Role Conversion Subject Matter Expert
• Primary client contact for all conversion related communications.
Responsibilities
• Worked directly with the State client and county Clerks of Court to identify and
document conversion requirements and software specifications.
• Identified and documented software test plans and scenarios.
• Responsible for daily client meetings to address software test results.
• Designed and performed data profiling and conversion readiness assessment of the
source data for all 46 SC counties and the Department of Social Services.
• Designed and implemented a customized data mapping tool (patent pending) to
map source data to the two new target applications.
• Designed the conversion process flow to cutover groups of counties to the two new
applications within a 62-hour contractual cutover window.
PROGRAM HEWLETT PACKARD 10/2007 – 03/2009
Program Type HP was the prime vendor to the South Carolina Dept. of Social Services for the web-
based Child Support Enforcement System (CSES) and Family Court Case Management
System (FCCMS)
Role Conversion Manager
• Provided technical and project management leadership to the State of South
Responsibilities
Carolina, Dept. of Social Services, CFS project (Child Support Enforcement
System).
• Managed a team of 12 and was responsible for all aspects of conversion
• Worked closely with the client to develop the conversion roadmap deliverable
(Conversion Plan)
Duane E. Wilkinson, PMP Page 2 of 6
206 Nitsill Ct. West Columbia, SC 29170 Phone: 803-***-****
http://hire.li/1rLYEGV Email: *****.*.*********@*****.***
Wilkinson, Duane
PROGRAM HEWLETT PACKARD 10/2007 – 03/2009
• Managed the requirements analysis, mapping, build, and testing of conversion
software to migrate source data from 47 disparate legacy systems to two new target
application data structures.
• Developed and obtained client and HP approval for a change request that increased
the project’s revenue.
PROGRAM CGI 03/2006 – 09/2007
Program Type Provided technical and business support to the Ohio Department of Job and Family
Services (ODJFS) to maintain and enhance the legacy TANF program.
Role Technical Consultant
• Performed business analysis, design, and implementation of data warehouse and
Responsibilities
reporting requirements resulting from the Deficit Reduction Act of 2005.
• Identified process improvements for the TANF Federal Reporting process.
PROGRAM CGI 02/2004 – 03/2006
Program Type CGI was the sub-vendor to GC Services on a contact with the State of Michigan
Treasury Dept. Provided technical and project management leadership to maintain and
enhance the Michigan Accounts Receivable and Collections System (MARCS).
Role Project Manager
• Upgraded entire technical infrastructure with minimal disruption to daily operations.
Responsibilities
• Responsible for MARCS technical infrastructure, including software maintenance,
fixes and server administration, which, collected $117 million for the State of
Michigan in calendar year 2005.
PROGRAM CGI 04/2003 – 01/2004
Program Type Provided technical and project management leadership to the Ohio Department of Job
and Family Services (ODJFS) to maintain and enhance the legacy TANF program.
Role Technical Team Lead
• Implemented MS Project Professional (server version) to allow the project to
Responsibilities
consistently define, estimate, prioritize, schedule, and monitor software maintenance
and enhancements.
• Developed AMS’ project plan, including task definition, estimates, and resource
assignments, to complete contractual commitments at a quality level.
PROGRAM CGI 01/2002 – 03/2003
Program Type Managed all day-to-day aspects of completing 200+ deliverables within an aggressive
time frame for the Pennsylvania Department of Labor and Industry
Unemployment Insurance. Deliverables spanned the requirements analysis, software
design, development, and testing for three subprojects.
Role Project Manager
• Developed and monitored the project budget and project plan.
Responsibilities
• Provided overall direction of 30+ staff, including four subcontractors.
• Worked closely with the client project manager and staff to insure effective
communications in completing all aspects of project.
PROGRAM CGI 09/2001 – 01/2002
Program Type Managed AMS’ work to close down the project for the School District of
Philadelphia.
Role Project Manager
• Defined and delivered knowledge transfer that enabled client to successfully maintain
Responsibilities
and enhance the payroll and personnel software systems.
• Negotiated a 3-month contract extension and successfully terminated the contract.
Duane E. Wilkinson, PMP Page 3 of 6
206 Nitsill Ct. West Columbia, SC 29170 Phone: 803-***-****
http://hire.li/1rLYEGV Email: *****.*.*********@*****.***
PROGRAM CGI 03/2000 – 09/2001
Program Type Managed all day-to-day aspects of project during contract extension to build, test, and
implement one of 22 web-based TANF business modules for the Texas Department of
Human Services.
Role Deputy Project Manager
• Responsible for review and approval of all use case diagrams.
Responsibilities
• Applied the processes, tools, techniques, and skills to successfully execute the
project’s activities on time and within budget.
• Directly managed the completion of two deliverables that were the comprehensive
project plan to complete the remaining phases of the project.
PROGRAM CGI 09/1999 – 03/2000
Program Type Managed all aspects of a Business Process Reengineering (BPR) project to implement a
statewide child support enforcement system in the State of Ohio, Hamilton County,
Ohio’s second largest county.
Role Project Manager
• Performed business analysis to document current business processes, identified
Responsibilities
processing gaps related to the new system, and documented new business processes.
• Delivered, on time, five major deliverables over a short duration.
• Hamilton County effectively transitioned to a new business organization with
associated processes after converting to the new system with a 1.7% error rate.
PROGRAM CGI 05/1996 – 09/1999
Program Type For the Ohio Department of Job and Family Services (ODJFS), led the design,
development, testing, and implementation of major portions of the statewide Child
Support Enforcement System.
Role Development Group Lead; Change Control Manager
• Primary client contact for requirements analysis, system testing, and all other aspects
Responsibilities
of two major releases.
• Successfully implemented two major releases that brought the software into
compliance with federal regulations.
• Managed the technical aspects of numerous software releases and emergency fixes
that maintained a high level of customer satisfaction across the state.
• Also was the Change Control Manager for all software in conjunction with the
development responsibilities.
PROGRAM NETWORK SIX, INC. 03/1993 – 04/1996
Program Type Multi-million dollar contract with the State of Hawaii, Dept. of the Attorney General
to develop a statewide Child Support Enforcement System. Responsible for conversion
budget and all aspects of the conversion software development.
Role Conversion Manager
• Worked closely with the client and development staff to define requirements and
Responsibilities
execute manual and automated procedures for data clean up and translation of
existing agency data.
• Performed the business analysis and software design to map and populate the new
system from various external agencies’ data.
Duane E. Wilkinson, PMP Page 4 of 6
206 Nitsill Ct. West Columbia, SC 29170 Phone: 803-***-****
http://hire.li/1rLYEGV Email: *****.*.*********@*****.***
Wilkinson, Duane
PROGRAM ATEK INFORMATION SERVICES 06/1988 – 02/1993
Program Type ATEK was the prime contractor to the State of Michigan, Dept. of Social Services, to
build a distributed, statewide Child Support Enforcement System.
Role Project Leader
• Project Leader for a $22 million project with the State of Michigan to develop a
Responsibilities
distributed, statewide Child Support Enforcement System.
• Primary client contact for requirements analysis, system testing, and all other aspects
of the project.
• Additional responsibilities included Implementation Coordinator, Marketing
Specialist, and Business Analyst.
PROGRAM COMPUWARE CORPORATION 07/1984 – 05/1988
Developer of enterprise solutions software. Provider of education and
Program Type
training, contract programming, automotive electronics consulting, IC
design, and consulting services.
Role Business Analyst, Application Developer, and Lead Programmer / Analyst
• Analyzed client business requirements and built application software for a wide
Responsibilities
range of clients including manufacturing and utilities.
PROGRAM GILBERT / COMMONWEALTH ASSOCIATES 10/1980 – 06/1984
Program Type Nuclear design and power engineering consulting. Now named Salient 3
Communications, Inc.
Role Lead Project Control Report Coordinator; Programmer / Analyst
• Responsible for all Ohio Edison projects.
Responsibilities
• Responsible for all aspects of the Project Control Information System.
• Implemented and modified CADD COTS software, which required interfacing
graphic and non-graphic engineering databases.
PROGRAM ACCO INDUSTRIES, INC. 10/1977 – 10/1980
Program Type Automotive supplier manufacturing cables and brake assemblies.
Role Programmer
• Responsible for supporting various manufacturing systems, including the Customer
Responsibilities
Order Servicing System, Manufacturing Database, Material Control, and
Manufacturing Activity Planning.
PROGRAM JACKSON COUNTY, MI 01/1976 – 10/1977
Program Type State of Michigan, County of Jackson
Role Programmer
• Maintained and enhanced the Child Support Enforcement System.
Responsibilities
• Converted the BC / BS Reporting system to coincide with the payroll system.
PROGRAM INGHAM INTERMEDIATE SCHOOL DISTRICT 06/1973 – 12/1976
Program Type Regional processing center for 24 school districts.
Role Computer Operator
• Responsible for a RCA Spectra 70 while converting to an IBM mainframe.
Responsibilities
• Responsible for the nightly batch job schedule.
CURRENT CERTIFICATIONS YEAR ATTAINED
74404 Project Management Professional (PMP) 2003
Duane E. Wilkinson, PMP Page 5 of 6
206 Nitsill Ct. West Columbia, SC 29170 Phone: 803-***-****
http://hire.li/1rLYEGV Email: *****.*.*********@*****.***
Education
• Data Processing, Lansing Community College, Lansing, MI
• American Management Systems, Large Scale Project Management
• Project Management Institute, Certified Project Management Professional
References
NAME POSITION CONTACT INFORMATION
*****.***@**.***,
Terry Yon Project Manager
***@**********.***
****.********@**.***
Mike Halliday Account Manager
********@*****.***
Patrick Pearson Consultant
***************@*****.*** /
Raghavendra O.V.S. Data Engineering Analyst
Duane E. Wilkinson, PMP Page 6 of 6
206 Nitsill Ct. West Columbia, SC 29170 Phone: 803-***-****
http://hire.li/1rLYEGV Email: *****.*.*********@*****.***
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