Customer Service Assistant

OBJECTIVE

My objective is to obtain a position where I can utilize my educational

background and management skills for the sustained growth and development

of the organization and myself. I intend to maximize my training,

experience, strong organizational skills and ability to work well with

people in order to achieve this objective.

Skills SUMMARY

Microsoft Office, Market Research, Project Planning, Internet and Database

Research, Business Analysis, Financial Analysis, Strong leadership skills

Education

Master of Business Administration, Finance (GPA: 3.13) (May 2013)

Saint Joseph's University Philadelphia, PA

Bachelor of Science in Marketing with minor in Accounting (GPA: 3.65 Cum

Laude) (May 2010)

Neumann University Aston, PA

WORK EXPERIENCE

Reference Data Analyst (2013 - PRESENT)

JP Morgan Chase Newark, DE

. Banker, client service team/member and integrated team member on-

boarding which includes set-up/maintenance of roles and codes among

other things in Client Central and accounting engines;

. Data quality exception reporting/monitoring'

. Coordinate banker, CST or ITM mass maintenance with technology and the

business;

. Partner closely with our internal partners for moving clients and/or

accounts in or out of the private bank or private wealth management.

Supervisor (2011- 2013)

Saint Joseph's University -Telephonic Research Operation Philadelphia, PA

. Train, supervise and counsel a staff of 30 weekly, in order to

maintain the fidelity of the information provided to our clients;

. Monitor the telephonic research operating system to prevent system

crashes and minimize down times;

. Conduct telephonic research and database cleansing.

Video Operations Assistant (2010 - 2011)

Comcast Interactive Media, Philadelphia, PA

. Monitored and maintained quality controls for Xfinity online content;

. Ensured consistency with Comcast marketing objectives concerning

online content delivery.

Marketing Intern (2009)

Haskell Office LLC Bala Cynwyd, PA

. Researched and analyzed competing firms in order to determine

competitive advantages;

. Utilized the web and internet systems to advertise products and

services;

. Examined the efficiency of installing CRM software through extensive

online research;

. Assisted with the general office activities.

WORK EXPERIENCE (cont'd):

Teller/Bank Card Custodian (2002 -2006)

Republic Bank Limited Port-of-Spain, Trinidad & Tobago W.I.

. Provided excellent customer service to our international tourists,

local businesses and residents;

. Marketed commercial products during every transaction in order to

drive sales;

. Distributed information regarding new products to existing customers.

VOLUNTEER EXPERIENCE AND EXTRA CIRCULAR ACTIVITIES

Neumann University Resident Assistant

Philly Ad Club Member, Neumann Radio Show Host,

Neumann University: New Orleans Volunteer 'Hurricane Katrina Relief'

[pic][pic]

Contact this candidate