Project Manager, Consultant, Business Analyst
Resume:
ZEB BUCKNER
**** * *** ******, #***, San Jose, CA 95112
********@*****.***
SKILLS SUMMARY:
Profit / Revenue / Cost / Margin Assurance Project Management
Financial Analysis Process Improvement
Revenue Improvement Data Analysis
Cost Reduction / Avoidance Internal Audit
Colocation/Data Center Expense Audit Ad Hoc Reporting
INDUSTRY / FUNCTIONAL EXPERIENCE:
Telecommunications
o Specialty areas: Data Center, Colocation, Inventory/Quote to Bill, Data/System Integrity
o Operational Processes: Revenue, Billing, Collections, Order Entry, Network Expenses, Disconnects
o Software: Teoco, Business Objects, BTP, Netcracker, Siebel, Clarify, Kenan
Energy, Oil & Gas
o Specialty area: Exploration & Production
Financial Services
Real Estate
Retail
WORK EXPERIENCE:
AGILITY SOLUTIONS – Profit Assurance Consulting, Denver, CO January 2009 – April 2014
Senior Consultant - Profit Capture, Revenue/Cost/Margin Assurance, Business Intelligence, Process Improvement
Managed a telecom cost reduction/avoidance engagement with the goal to reduce costs/network expenses and increase
overall profitability. Project resulted in $1M in-year cost savings, and additional business development/projects.
o Established new client-specific processes and framework to conduct various project phases
o Refined, improved, and developed an efficient, scalable process to audit vendors
o Audited colocation, space, power and interconnection expenses at data centers through physical verification
o Analyzed master service agreements, service-level agreements, and vendor contracts for discrepancies
o Developed executive reporting for management, including project profitability and budget to actual
Managed a profit/margin assurance audit including operational audits, and business process review for an international
telecommunications company. Project resulted in identifying ten exceptions with a total margin leakage over time of
$290K and several actionable process improvement opportunities for the company.
o Coordinated and assisted with data acquisition, mapping, analysis phases
o Performed manual research of transactions, detecting, and resolving operational errors
Directed a small project team through managing, analysis, execution and reporting of a Revenue Assurance audit for an
international telecommunications company.
o Investigated root cause issues relating to canceled disconnection of services and network/carrier expenses on
inactive services leading to a total net savings of over $100K
Managed and conducted a training program for up to three team members at a time on a company’s billing, order entry,
inventory, engineering orders, quote to cash, and billing orders systems, resulting in 10 to 15 person team expansion.
Conducted and coordinated data mapping efforts to create a financial map of a large telecom company’s revenue and
cost streams resulting in the identification of new areas to target revenue leakage and cost improvements
Experienced Consultant - Profit Capture, Revenue/Cost/Margin Assurance, Business Intelligence, Process Improvement
Performed analysis on a Revenue Assurance audit for a global telecommunications company
o Utilized legacy telecom billing, cost, inventory, pricing, and data warehousing resources/tools
Responsible for ongoing process to track and disconnect circuits incurring undue costs
Utilized telecom legacy systems to research circuits for revenue and cost opportunities
PROTIVITI – Independent Risk Consulting & Internal Audit, Denver, CO April 2007 – Nov 2008
Consultant – Internal Audit
Engaged in Internal Audit and consulting projects in the real estate, retail, health care, telecommunications, and financial
services industries
Analyzed and improved entity-wide and process level internal controls for reputable Fortune 1000 companies
Performed initial and refresh testing of Sarbanes Oxley Section 404 Implementation for a multinational real estate firm
Conducted a cash audit and assisted with the fraud investigation of donor and petty cash for a health care firm
Executed Bank Secrecy Act/Anti-Money Laundering audit and Records Retention audit, responsible for ensuring
compliance with applicable federal rules and regulation
Performed analysis to expedite revenue recognition for global telecommunications company
o Utilized various enterprise project management tools including SAP
o Applied business rules and requirements, created vendor invoices, and reported to key users and management
CERTIFICATIONS:
Project Management Professional (PMP) - Certified August 2013
Certified Data Centre Professional (CDCP) – Certified May 2013
Certified Data Centre Specialist (CDCS) – Certified February 2014
Certified Internal Auditor (CIA) – Candidate
EDUCATION & SKILLS:
University of Colorado at Boulder, Leeds School of Business
Bachelor of Science, Business Administration
Major/s: Finance, Operations Management (Supply Chain)
Graduation: December 2006
Experienced in Microsoft Suite, MS SQL Server, MS Access, Prezi, SAP, fluent in American Sign Language
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