Customer Service Sales

Kristina E. Spaulding

*** ****** ** ******, ** **529( 919-***-****(

******************@*****.***

SUMMARY

To obtain a position in a professional environment that would allow me to

utilize my customer service, accounts payable and receivable, analytical,

and interpersonal skills, as well as my administrative acumen.

SKILLS

. Excellent verbal and written communication skills

. Excellent interpersonal skills and strong customer-oriented

philosophy

. Multi-tasked oriented, able to meet multiple deadlines while

working independently

. Superb organizational and administrative skills

. Experience working in fast-paced, high-pressure environment

. Quickly establish rapport with clients and staff members

. Proficient with Microsoft Office (Excel, PowerPoint, Word, Access),

People Soft, SAP,JD Edwards, Syteline, and QAD

EXPERIENCE

Xerox, an ACS affiliate Cary, NC

Payroll Specialist 02/14 - 3/14-Force reduction

. Assist in the research and completion of all client and participant

employee requests for payroll/timesheet inquires.

. Providing general support and training to other Team members, while

taking inbound calls on a day to day basis

. Providing both documentation and maintenance of standard process

flows, while summarizing any administrative and operating

procedures.

Raleigh News and Observer Publishing Company Raleigh, NC

Retention & Collection Agent 06/12 - Present

. Assist Subscriber Services Manager by directing retention calling

campaigns through use of Teledirect Liberation predictive dialer.

. Provide assistance to fellow subscriber services representatives.

. Support retention and reacquisition of home delivery subscribers.

. Identify and resolve customer service issues as an advocate for the

subscriber.

. Utilize available research tools to effectively determine and

research customer accounts, calling on any orders and telemarketing

orders., incorporating charges shown on customers' accounts.

Teleflex Medical Durham, NC

Contract and Pricing Administrator 06/05 - 05/11

. Provided administrative support for Contract Analyst and Contract

Services Department and Support Sales Force

. Utilized available research tools to effectively determined and

researched the requirements, surgery centers, hospitals,

distributors and government agencies, as required,

. Maintained membership affiliation of pricing contracts and entering

into database utilizing spreadsheets, for client relations

Accounts Receivable Cash Applications (06/05 - 01/07)

. Performed calculating, posting and verifying duties to obtain

financial data for use in maintenance of fiscal records.

. Prepared lists of special billing instructions, incorporating

charges shown on customers' accounts.

. Insure that processed credits meet eligibility requirements.

. Applied Cash received to appropriate G/L accounts in the cash

amount of roughly $10 million a month

CDI contracting for Siemens Medical INC Cary, NC

Accounting Coordinator 11/04 -05/05

. Researched and Processed Return Spare Parts Receipts in SAP daily

. Insured that processed credits meet eligibility requirements.

. Insured that vendor requirements are met for all pending credits.

ABB, INC contract from Acuro Group Cary, NC

Accounts Payable 06/04 - 11/04

. Communicated with various vendors to insure invoice service bills

are paid promptly

. Insured that Accounts were successfully credited. Researched and

resolved price variations

Volt contracting for Siemens Medical INC Cary, NC

Accounting Coordinator/ Returns Coordinator 06/03- 05/04

. Researched and processed return spare part receipts in SAP for

credit daily.

. Insured that vendor requirements are met for all pending credits.

. Managed shipping papers and disposition paperwork filled out

correctly and appropriate personnel are notified of cancellations,

edits, or special circumstances regarding returns

Kmart Raleigh, NC

Department Manager

01/02 - 12/03

. Insured merchandise operational levels to meet corporate and

customer satisfaction.

. Maintained department inventory to match corporate "plan-o-

grams" to increase product visibility.

. Increased department sales by utilizing "Product of the

Month" sales technique.

Allstate Insurance Corning, New York

Customer Specialist 06/98 - 12/01

. Edited computer data as necessary, while fulfilling over duties

such as telephone support, maintenance of proper records retention

policies, and updating of office equipment supplies..

. Analyzed data and drafted detailed report, processed insurance

claims as calls came in.

EDUCATION

Wake Tech Community College, Raleigh, NC Associate's Degree -

Accounting

Volunteer Work

Soup Kitchen, Raleigh, NC

References Upon Request

Contact this candidate