Customer Service Training
Resume:
Jena Pitman
Jacksonville, Fl 32244
Mobile: 682-***-****
*************@*****.***
Objective: Seeking a full-time career in Jacksonville, Fl with geared focus on
community aid. I thrive in a social environment and I have an extreme attention for
detail. Time management and organization are always my top priority.
September 2012- February 1, 2014
Vision Is Priceless Council- Full Time Adult Vision Screener
(http://www.visionispriceless.org)
Jacksonville, Fl- St. Vincent’s Medical Center
• Non- profit organization that serves over 33,000 adults and children by educating and
providing vision screenings to those in need out in the community.
I excelled at my position within weeks of starting; I took on a major responsibility and was offered a full-time
position. I trained other employees on equipment and developed permanent training materials. I supervised
their progress and evaluated their performance. I worked with many important people and was trusted to
communicate effectively and thoroughly regarding their services to our non-profit. I coordinated and planned
clinic events 6 months to a year in advance and met all goals.
Duties included but not limited to:
• Daily use of Excel, Outlook, Word, data entry, and the Titmus & Tonometer (used for
vision).
• Multi-line communication.
• Fax, copy, print, and scan capabilities.
• Created policies and procedures for the Adult Vision Program as well as training material
• Logged hundreds of clients in our custom database.
• Working directly with individuals out in the community to provide free vision screenings as
well as education on eye health.
• Helped organize, manage and develop “free clinics” in Jacksonville in order to provide
those screened with free eye exams.
• Communicate and worked directly with doctors and technicians in the vision field.
• Screened a high volume of clients weekly and entering them in the database within
24hours.
• Worked and reported to the Executive Director as well as our team of employees.
• Communicated with clients to ensure they received individual attention.
• Attended corporate health fairs that involved educating the community in our mission.
• Upon resigning- duties included training one and hiring another individual for replacement.
2011- March 2012- (when moved to Jacksonville, Florida)
April 2011 to March 2012
Alliance For Children -Intern under the Forensic Interviewer
(http://www.allianceforchildren.org/)-
Fort Worth, Texas
Duties included:
• Viewing the Forensic Interviews.
• Daily use of Software: Word, Excel, Access and PowerPoint.
• Logging interviews in Excel.
• Staying up to date and entering interviews in the CAC database.
• Working on and researching various projects- which includes reporting
new research/data and writing formal research papers to be reviewed by
my superior.
• Communicating with the Forensic Interviewer for any upcoming projects
or tasks.
• Accompanying and observing the Forensic Interviewer when called to
testify in court.
• Assisting the Agency with community education projects.
• Project: Organizing an event for Child Abuse Awareness Month.
o Reaching out to individuals as well as organizations with Texas
Christian University for support and/or donations.
o Coordinating the event space and the team of people needed to
ensure a successful campaign.
o This event is one of the largest Child Abuse Awareness Campaigns
in Tarrant County.
o A display of 5,088 pinwheels to represent the number of confirmed
victims in Tarrant County for 2011.
• Shadowing other members of Alliance For Children to observe their role
in the agency.
• Sitting in on Child Protective Services (CPS) interviews with families.
• Providing support for the Forensic Interviewer, CPS worker, and Law
Enforcement.
The pinwheel project that I launched in 2011 is now a project carried out year after year to
recognize our child victims of abuse.
Pre-TCU Graduation Work Experience:
Walgreens Pharmacy (Full- Time Beauty Advisor)- Fort Worth, Texas
August 2007 to January 2008
Dillard’s Department Store (Full- Time Sales & Customer Service)- Dallas, Texas
November 2006 to March 2007
Post Graduate Training:
Florida Department of Health: Eligibility & Referral Specialist
Institute of Analytic Interviewing Certificate of Completion
OST-I Operations Security Training International
(http://ost-i.com/)
Fort Worth, Texas;
Surveillance detection training course for a government contractor
Research Projects and Relative Experience; 2006 to 2010:
• TCU Frog Kids. Mentoring children from a local middle school for
approximately four months who needed counseling and support regarding
her parent’s recent divorce. Focused on providing support, counseling, and
positive reinforcement.
• Integra-Care Hospice. Volunteered to work at the hospice for
approximately four months to provide counseling and support to
terminally ill patients and their families. The use of interpersonal skills
and acquired knowledge to improve the attitude and outlook for both
patients and family members.
• Sex Offender Therapy. Researched the effect of the national sex offender
registry on sex offenders and their families and participation in a sex
offender group therapy program.
• Mimi’s House Daycare, Fort Worth, Texas. Responsible for a class of ten
to twenty children up to the age of four years old. Basic language and
interaction activities were created and provided reports and feedback
directly to their parents.
Personal Interest: I am relationship oriented so I enjoy spending as much time with family and friends as
possible. I often volunteer to care for children or work with organizations offering childcare and counseling
because I enjoy being a positive influence on the children. I recently graduated with a certificate for teaching
from The Institute of Analytic Interviewing. I am focused on helping implement these techniques with an
agency to broaden the scope of interviewing and focus on justice with the truth.
Education:
*Graduated from Haltom High School in May 2005
*Graduated from Texas Christian University (TCU) in May 2011 with a Bachelor of Science in
Psychology and a minor in Criminal Justice.
Additional Education:
Florida Certificates of Completion:
*“Security Awareness” (State of Florida; Department of Children and Families)
*“Domestic Violence Training” (Florida State University)
National Children’s Advocacy Center Certificates of Completion:
*“Human Trafficking”
*“The CPS Worker: Making A Case For Safety”
*“Best Practices in the Treatment of Abused Children and their Families”
*“Shattered Heart: When Adolescents Sexually Abuse Within their Family”
Stewards of Children- Darkness to Light Certificate of Completion:
*“Child Sexual Abuse”
References:
Alliance For Children
Ms. Lindsey Dula
(Letter of recommendation available from the Executive Director)
OST-I
Heather Denton
Brownstone Inc.
Mike Lomoljo
Meighan Tosten
Vision Is Priceless-
Tricia Rae Davis
Additional letters of recommendation are available upon request.
Contact this candidate