Executive Leader experienced in Goal and Productivity Optimization with
Expertise in Management, Problem Resolution, Strategic Marketing/Sales,
Negotiation and Operations.
INDECOMM GLOBAL SERVICES, Charlotte, NC 2011-2014
Manager-Underwriting/Condition Specialists
< Implemented focused employee engagement of Remote Workforce for goal
optimization of 100% daily pipeline achievement
< Strategically managed pipeline with team building strategies, mentoring
and coaching to exceed Project requirements by 175%
< Possess advanced asset and credit analysis; experience layering risk and
evaluation, Advanced income analysis
Project Manager-Processing
< Established processes for Operational performance in Call Center to
achieve115% increase in file implementation to Closing
< Strategically managed loans in pipeline to maintain 100% Regulatory
Compliance and turn times
< Established new Operations Call Center in Charlotte-from set up, staffing
to implementation while managing a team
Mortgage Loan Underwriter
< Engaged in loan reviews to achieve the most efficient and profitable
results on Full Doc Conventional, HARP, Non Conv
< Lending approval for qualified loans up to $650K, experienced in
reviewing real estate documents
FIRST COMMUNITY BANK, Mooresville, NC 2010-2011
Financial Center Manager/ VP, Loan Officer
< Implemented call program/relationship building to develop new Retail Loan
Volume, resulting in an increase of 125% first year
< Strategic Sales Vision focused on Mortgages, Construction, HELOC and
Consumer Lending, increased by 200% per month
< Managed collections and past due accounts-collections ratio of 95% and
accountable for management of P&L results
LAKE NORMAN LENDING GROUP, INC, Mooresville, NC 2007-2010
Broker in Charge/Mortgage Loan Officer
< Developed and Implemented model for Productive, Profitable operations of
Mortgage Lending Firm for Full Doc Conv, Non Conv, FHA, USDA mortgage
loans. Brokered VA loans. Managed P&L for business optimization of
profits and results
< Generated new Mortgage Loans through sales implementation model and
training to exceed volume goals by 125%
SOUTHERN COMMUNITY BANK AND TRUST, Mooresville, NC 2006-2007
Broker Lending Group Manager
< Developed and Implemented Lending Program and Guidelines for loan
referrals
< Rebranded program and executed $15 million in loans for first year of
business, exceeded goals set by 167%
< Managed portfolio past dues and collections with collections ratio of 99%
< Approved lending authority for qualified loans up to $300K, also assisted
other lenders with approvals
RBC CENTURA, Cornelius, NC 2000-
2006
Manager, Broker Lending Group
< Established a Broker network to bring new households to the bank using
construction and real estate loans
< Managed personal lending authority for consumer and construction loans up
to $300K, assisted other lenders with approvals
< Reached individual lending volume of $46 million, which eclipsed
individual goal by 250% and won awards and company trip
Manager, Personal & Business Banking
Developed new market for RBC Centura in Lake Norman Area with Consumer
and Real Estate Lending
Managed staff of seven at De Novo Branch, exceeded all goals for first
three years through Business Development activities
BANK OF AMERICA, Cornelius NC 1992 -
2000
Vice President, Banking Center Manager
< Managed large banking center in highly progressive and influential
market, concentrating on Consumer Lending
< Doubled loan volume, increased deposits and assets by 150%, and achieved
150% of loan goal
NMLS Registered and Licensed in 39 States under NMLS
License # 116917
MBA, GPA 3.9/4.0, Campbell University, Buies Creek, NC BA,
Business Administration, University of North Carolina at Charlotte