Customer Service Manager
Resume:
Britney Wilson
Ph. 702-***-****, Address: **** McCarran St. 1097 N.Las Vegas,89084, E-mail: ********@*****.***
Objective: To secure a position in this well reputable organization that will lead to a long lasting thriving relationship
in the field of finance. I am skilled with the ability to utilize Microsoft Word, Microsoft Windows, Microsoft Excel,
Microsoft Office, Microsoft Power point, Outlook, 10-key
Education:
Mojave High School
Major: General Education 08/2002- 06/2006 Diploma received
College of Southern Nevada
Major: Biological Sciences 08/2006- Present In progress
Minor: Psychology 08/2006- Present In progress
Work Experience:
Mountain America Credit Union
4810 W. Desert Inn Rd. Las Vegas, NV 89102 12/2008-10/2010
Manager: Timothy Brennan Ph. 702-***-****
Duties: Member Services Rep. II
Open and close accounts
File fraud reports / disputes
Balance and run daily cash drawer
Present at weekly meetings
Comply with all government and company policies and regulations
Reach daily, weekly, monthly, quarterly, and yearly solution goals
Reach daily, weekly, monthly, quarterly, and yearly referral goals
Complete yearly learning curriculum /Complete skill builders, integrity service, other mandatory
programs
Audit the cash dispense machine weekly
Audit the cash vault nightly
Audit debit cards, gift cards, travelers checks weekly
Inventory audits
Attend monthly webinars with the Mountain America Wellness committee with human resources
Prepare cash sales to Loomis Fargo
Issue debit cards, cashiers checks, and money orders
Pull and explain credit reports/ Chex Systems
Wells Fargo Bank
1507 W. Craig Rd. Las Vegas, NV 89032 06/2007-11/2008
Manager: Liza Carmichael Ph. 702-***-****
Duties: Teller
Reach daily, weekly, monthly, quarterly, and yearly solution goals
Reach daily, weekly, monthly, quarterly, and yearly referral goals
Run and balance a cash/check drawer daily
Create weekly meeting topics
Comply with all government and company policies and regulations
Complete quarterly knowledge test/ updates
Prepare cash sales to Loomis Fargo
Nightly vault audits
Pull and report OFAC on individual accounts
Audit, balance, process coin machine
Make a score of 5 in the Wells Fargo Top Box program
Silver States Schools Credit Union
1807 W. Craig Rd. Las Vegas Nevada, 89032 02/2006- 05/2007
Manager: Timothy Brennan Ph. 702-***-****
Duties: Financial Services Officer
Open and close accounts
Run and balance a cash drawer nightly
File fraud disputes
process loan applications
Maintain member follow ups
Comply with all government and company policies and regulations
Perform open and closing duties
Audit the cash dispense machine weekly
Audit the cash vault nightly
Audit,gift cards, travelers checks weekly
Pull and explain credit reports/ Chex Systems
Pull and report OFAC on individual accounts
Attend quarterly training on customer service, sexual harassment, ethical knowledge, safety,
tolerance, robbery ext.
Tj Maxx
4486 N Rancho Dr. Las Vegas, NV 89130 05/2005- 02/2006
Manager: Cherie Dupree Ph. 702-***-****
Duties: Cashier
In charge of the customer service desk
In charge of the fitting room
Nightly go backs
department clean ups
Cash drawer handling
Jewelry counter attendant
assisted risk management on occasion
Restock/ replenish sales floor
Tj Maxx shrinkage prevention committee
Jc Penny
4300 Meadows Lane Las Vegas, NV 891**-****-**/2004-12/2004
Manager: Joey Verdugo Ph.702-***-****
Duties: Cashier/ Customer Service Rep.
In charge of the customer service desk
In charge of the fitting room
Nightly go backs
Continues department clean ups
Cash drawer handler
Price adjusting
Jewelry counter attendant
Restock/ replenish sales floor
Britney Wilson
Ph. 702-***-****, Address: 1700 Mesa Blanca Way North Las Vegas, NV 89031, E-mail: ********@*****.***
Objective: To secure a position in this well reputable organization that will lead to a long lasting thriving relationship
in the field of finance. I am skilled with the ability to utilize Microsoft Word, Microsoft Windows, Microsoft Excel,
Microsoft Office, Microsoft Power point, Outlook, 10-key
Education:
Mojave High School
Major: General Education 08/2002- 06/2006 Diploma received
College of Southern Nevada
Major: Biological Sciences 08/2006- Present In progress
Minor: Psychology 08/2006- Present In progress
Work Experience:
Mountain America Credit Union
4810 W. Desert Inn Rd. Las Vegas, NV 89102 12/2008-Present
Manager: Timothy Brennan Ph. 702-***-****
Duties: Member Services Rep. II
Open and close accounts
File fraud reports / disputes
Balance and run daily cash drawer
Present at weekly meetings
Comply with all government and company policies and regulations
Reach daily, weekly, monthly, quarterly, and yearly solution goals
Reach daily, weekly, monthly, quarterly, and yearly referral goals
Complete yearly learning curriculum /Complete skill builders, integrity service, other mandatory
programs
Audit the cash dispense machine weekly
Audit the cash vault nightly
Audit debit cards, gift cards, travelers checks weekly
Inventory audits
Attend monthly webinars with the Mountain America Wellness committee with human resources
Prepare cash sales to Loomis Fargo
Issue debit cards, cashiers checks, and money orders
Pull and explain credit reports/ Chex Systems
Wells Fargo Bank
1507 W. Craig Rd. Las Vegas, NV 89032 06/2007-11/2008
Manager: Liza Carmichael Ph. 702-***-****
Duties: Teller
Reach daily, weekly, monthly, quarterly, and yearly solution goals
Reach daily, weekly, monthly, quarterly, and yearly referral goals
Run and balance a cash/check drawer daily
Create weekly meeting topics
Comply with all government and company policies and regulations
Complete quarterly knowledge test/ updates
Prepare cash sales to Loomis Fargo
Nightly vault audits
Pull and report OFAC on individual accounts
Audit, balance, process coin machine
Make a score of 5 in the Wells Fargo Top Box program
Silver States Schools Credit Union
1807 W. Craig Rd. Las Vegas Nevada, 89032 02/2006- 05/2007
Manager: Timothy Brennan Ph. 702-***-****
Duties: Financial Services Officer
Open and close accounts
Run and balance a cash drawer nightly
File fraud disputes
process loan applications
Maintain member follow ups
Comply with all government and company policies and regulations
Perform open and closing duties
Audit the cash dispense machine weekly
Audit the cash vault nightly
Audit,gift cards, travelers checks weekly
Pull and explain credit reports/ Chex Systems
Pull and report OFAC on individual accounts
Attend quarterly training on customer service, sexual harassment, ethical knowledge, safety,
tolerance, robbery ext.
Tj Maxx
4486 N Rancho Dr. Las Vegas, NV 89130 05/2005- 02/2006
Manager: Cherie Dupree Ph. 702-***-****
Duties: Cashier
In charge of the customer service desk
In charge of the fitting room
Nightly go backs
department clean ups
Cash drawer handling
Jewelry counter attendant
assisted risk management on occasion
Restock/ replenish sales floor
Tj Maxx shrinkage prevention committee
Jc Penny
4300 Meadows Lane Las Vegas, NV 891**-****-**/2004-12/2004
Manager: Joey Verdugo Ph.702-***-****
Duties: Cashier/ Customer Service Rep.
In charge of the customer service desk
In charge of the fitting room
Nightly go backs
Continues department clean ups
Cash drawer handler
Price adjusting
Jewelry counter attendant
Restock/ replenish sales floor
Britney Wilson
Ph. 702-***-****, Address: 1700 Mesa Blanca Way North Las Vegas, NV 89031, E-mail: ********@*****.***
Objective: To secure a position in this well reputable organization that will lead to a long lasting thriving relationship
in the field of finance. I am skilled with the ability to utilize Microsoft Word, Microsoft Windows, Microsoft Excel,
Microsoft Office, Microsoft Power point, Outlook, 10-key
Education:
Mojave High School
Major: General Education 08/2002- 06/2006 Diploma received
College of Southern Nevada
Major: Biological Sciences 08/2006- Present In progress
Minor: Psychology 08/2006- Present In progress
Work Experience:
Mountain America Credit Union
4810 W. Desert Inn Rd. Las Vegas, NV 89102 12/2008-Present
Manager: Timothy Brennan Ph. 702-***-****
Duties: Member Services Rep. II
Open and close accounts
File fraud reports / disputes
Balance and run daily cash drawer
Present at weekly meetings
Comply with all government and company policies and regulations
Reach daily, weekly, monthly, quarterly, and yearly solution goals
Reach daily, weekly, monthly, quarterly, and yearly referral goals
Complete yearly learning curriculum /Complete skill builders, integrity service, other mandatory
programs
Audit the cash dispense machine weekly
Audit the cash vault nightly
Audit debit cards, gift cards, travelers checks weekly
Inventory audits
Attend monthly webinars with the Mountain America Wellness committee with human resources
Prepare cash sales to Loomis Fargo
Issue debit cards, cashiers checks, and money orders
Pull and explain credit reports/ Chex Systems
Wells Fargo Bank
1507 W. Craig Rd. Las Vegas, NV 89032 06/2007-11/2008
Manager: Liza Carmichael Ph. 702-***-****
Duties: Teller
Reach daily, weekly, monthly, quarterly, and yearly solution goals
Reach daily, weekly, monthly, quarterly, and yearly referral goals
Run and balance a cash/check drawer daily
Create weekly meeting topics
Comply with all government and company policies and regulations
Complete quarterly knowledge test/ updates
Prepare cash sales to Loomis Fargo
Nightly vault audits
Pull and report OFAC on individual accounts
Audit, balance, process coin machine
Make a score of 5 in the Wells Fargo Top Box program
Silver States Schools Credit Union
1807 W. Craig Rd. Las Vegas Nevada, 89032 02/2006- 05/2007
Manager: Timothy Brennan Ph. 702-***-****
Duties: Financial Services Officer
Open and close accounts
Run and balance a cash drawer nightly
File fraud disputes
process loan applications
Maintain member follow ups
Comply with all government and company policies and regulations
Perform open and closing duties
Audit the cash dispense machine weekly
Audit the cash vault nightly
Audit,gift cards, travelers checks weekly
Pull and explain credit reports/ Chex Systems
Pull and report OFAC on individual accounts
Attend quarterly training on customer service, sexual harassment, ethical knowledge, safety,
tolerance, robbery ext.
Tj Maxx
4486 N Rancho Dr. Las Vegas, NV 89130 05/2005- 02/2006
Manager: Cherie Dupree Ph. 702-***-****
Duties: Cashier
In charge of the customer service desk
In charge of the fitting room
Nightly go backs
department clean ups
Cash drawer handling
Jewelry counter attendant
assisted risk management on occasion
Restock/ replenish sales floor
Tj Maxx shrinkage prevention committee
Jc Penny
4300 Meadows Lane Las Vegas, NV 891**-****-**/2004-12/2004
Manager: Joey Verdugo Ph.702-***-****
Duties: Cashier/ Customer Service Rep.
In charge of the customer service desk
In charge of the fitting room
Nightly go backs
Continues department clean ups
Cash drawer handler
Price adjusting
Jewelry counter attendant
Restock/ replenish sales floor
Contact this candidate