Customer Service Human Resources

TIFFANY GAIL PHILLIPS

*** ****** *** ** *** ** 641/203-1214

Chariton, IA 50049

********@*******.***

Professional Summary

Human Resource professional with 15 years experience in the manufacturing

industry, including hiring, benefit management and payroll. Certified in

OSHA compliance. Competent office manager; excels in multitasking.

Demonstrated leadership experience in nonprofits.

Employment History

Altec Astoria, Osceola, IA

Human Resources Representative

December 1999 - June 2014

. Managed hiring for all office personnel as well as labor for

fiberglass production, which often exceeded 50 employees.

. Managed weekly and bi-weekly payroll for salaried and hourly

employees, ensuring accurate record keeping.

. Managed and administered all benefits, including healthcare,

retirement, life insurance, short- and long- term disability policies,

as well as flex accounts and vacation time.

. Wrote and administered all safety policies and procedures, including

OSHA 300 paperwork.

. Processed all Workers' Compensation claims.

. Performed duties for all aspects of Department of Labor, including E-

verifying and Wage and Hour requirements.

Altec Astoria, Osceola, IA

Office Manager

October 2009 - December 2013

. Managed all daily invoicing, using Client Bookkeeping System software.

. Coordinated all service body shipments leaving the plant.

. Responsible for all bank deposits and credit card orders.

. Provided all first-line customer service responsibilities including

company switchboard and reception desk.

. Ordered all office supplies.

. Organized logistics for employees to perform off-site maintenance and

repair work.

. Processed and approved expense reports from all employees.

Astoria Industries of Iowa, Osceola, IA

Board Member; board secretary

June 2003-September 2013

. Coordinated the company's relocation and expansion, which included

moving all manufacturing operations to a new 153,000 sq. ft. building.

. Provided support for all business activities during the acquisition of

Astoria Industries by Altec.

Tiffany Gail Phillips Resume

Page 2

Chariton School District, Chariton, IA

Substitute Teacher

January 2000 - March 2006

. Taught K-5 in a classroom setting.

. Carried out all lesson plans that were created by the regular

classroom teacher.

Education

. PHR Certification course, by Society of Human Resource Management,

2013

. Society of Human Resource Management course, completed at Indian Hills

Community College, 2000

. B.S., Elementary Education, Northwest Missouri State University, 1999

Training and Certifications

. 10-hour OSHA Training, 2012

. Clarke County (Iowa) Leadership Academy, 2010

. State of Missouri, Grades 1-6, Elementary License (expired)

. State of Missouri, Grades K-12, Mentally Disabled License (expired)

Professional Affiliations

Society of Human Resources Management, National and SW Iowa Chapter

member

National Truck Equipment Association Generation Next, committee member

Fraternal Order of Eagles, Iowa State Madam President, 2014-2015

Fraternal Order of Eagles, Chariton Auxiliary Trustee, 2014-2015

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