Customer Service Representative
Resume:
Kayla Lampp
Trainer at Taco Bell
Tampa, FL
**.******@*****.*** - 813-***-****
WORK EXPERIENCE
Shift Manager
Taco Bell - September 2011 to Present
o Train new and current employees on the correct procedures used.
o Prepare food for guests
o Cash customers out on register
o Maintain cleanliness of store
o Prepare spreadsheets for daily sales and labor
o Maintain and organize important files
o Monitor shift sales and labor of crew
Customer Service Leader
Sweetbay Supermarket - August 2008 to December 2009
o Maintained appearance of store.
o Assisted customers as well as cashiers with merchandise selections.
o Kept track of the schedule for the day (time in, lunch breaks, ending shifts, etc.)
o Handled money transactions for cashiers needing change in their draw.
• Office Assistant
o Prepared store for opening.
o Counted out trays of money to put in the draws.
o Printed files and stored them in appropriate file cabinets.
o Input all information into computer to be sent to corporate.
o Helped customers with questions and/or concerns they may have.
o Answered phone calls to the store.
o Prepared store for closing.
o Counted all trays and input into computer to determine over/short.
Sandwich Artist/Cashier
Subway - Brandon, FL - July 2005 to March 2007
o Prepared food for customers
o Swept, mopped and wiped down tables in the lobby
o Cashed out customers.
o Washed dishes
o Cooked/prepared food for the day
Customer Service Representative
Teletech - Tampa, FL - May 2004 to December 2004
o Answered inbound phone calls from customers.
o Assisted customers needs while inputting information into the computer.
o Addressed customer's questions with knowledgeable answers.
Cashier, Customer Service
McDonalds - Brandon, FL - February 2004 to May 2004
o Greeted customers with a smile.
o Took orders while multi-tasking.
o Cleaned lobby and work station nightly.
EDUCATION
diploma
Brandon High School - Brandon, FL
May 2006
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