Clayton J. Ollarvia

**** ******** ** ** • Atlanta, GA 30318

773-***-**** • acfe6a@r.postjobfree.com

EXPERIENCE

Cbeyond Atlanta, GA

Lead Project Manager Nov 2013-Present

Successfully managed the conversion process of migrating high dollar ring customers using Total

Cloud Data Center from VMWARE to Hyper V software.

Simultaneously supports the entire project management lifecycle of multiple projects i.e. Fiber

conversions, Total Cloud Data Center migrations, VLAN implementation, Inside Wiring for fiber

network, Vendor Management, and technology trials involving frequent customer coordination and

excellent customer service.

Responsible for managing multiple projects with various priorities and due dates and project scope

of work to include deployment plan, work with vendors and customers to meet project timeline.

Provides customer support as needed and manage corrections on accounts returned to sales or those

involving other departments.

Maintains constant open communication among internal teams, customers, and management

regarding project status.

Ensures that all promotions and discounts pertaining to order or package change are properly

updated and listed.

Developed a communication plan for project status to customer, project team and vendors for

constant status updates and milestones.

Coordinates across various departments to ensure a seamless transfer of service and disconnect of

previous access type.

Responsible for obtaining, providing and implementing information and recommendations to meet

project goals and positively influence project direction.

Ensures project/team success by taking ownership of individual deliverables and assist/perform

with testing, support, training, or other tasks as necessary.

Facilitated training on new products acting as a subject matter expert and departmental liaison for

implementation

Manages the distribution of weekly reports with installation statuses of various access types.

Maintains meticulous notes on all accounts and customer contact via CRM database.

Responsible for monthly revenue assurance activities, including preparation of billing reports,

evaluation of customer contracts, and updating customer billing information through CRM

database.

Cbeyond Atlanta, GA

Network Operations Coordinator

April 2013-November 2013

Responsible for accepting all orders and verifying accuracy and completeness, providing

customer support as needed

Enter completed order into OSS systems and order additional services as required by the customer

Provides resolutions to issues regarding the order throughout the customer lifecycle

Identified, developed and managed contractual, technical and consulting relationships with

strategic partners and providers, internal/external customers, consultants and subsidiaries

Improved time-to-solution implementations, such as bandwidth upgrades, customer location

moves, and phone interface conversions from analog to digital by 63%, from an average of 120

days to 44 days

Improved a company-level goal of 40% of customers be converted to a Metro Ethernet solution by

the end of 2013, resulting in projected COGS savings of $4.7M

Careerboard USA (Division of JobServe USA) Atlanta, GA

Business Development Manager/Business Marketing Strategy Manager October 2011-May 2012

Promoted to sole representative based on executions of sale strategy as well as a exceeding

the target revenue goal by 150% over a 3-month period.

Analyzed different markets for new CRM strategies, techniques, methodologies and

terminologies, while keeping the organization updated about any new concepts that might

be beneficial.

Launched the social media brand awareness campaign for JobServe and CareerBoard.

Organized all communication with regular customers via Webex and Gotomeeting.com to

gather information about their preferences, needs, expectations, product satisfactions, brand

loyalty etc

Established effective partnerships with hiring managers in order to influence hiring

decisions, and serve as their primary point-of-contact through the recruiting process.

Developed and continuously tracked competitive market research (price/product) and

developed reports and analysis for targeting new developments and acquisitions.

Wrote strategy briefs and oversaw the execution of social media branding campaigns.

Designed and managed solutions (strategy, process, technology, human performance) that

reflects underlying strategic business needs and/or industry best practices.

Nestle USA Atlanta, GA

Retail Sales Rep

June 2008-February 2011

Proactively sought out sales opportunities within the consumer retail industry. Worked with

Owners and General Managers of stores on a daily basis to create compelling sales ads and

displays. Prepared sales proposals, made sales presentations targeted at increasing sales

territory revenue.

Developed comprehensive business plans to maintain and grow business at existing accounts that

met or exceeded Nestlé’s sales and profit objectives.

Handled over $2.5M in annual revenue, with many clients spending $75k per month in

consumer goods.

Identified, developed and managed contractual, technical and consulting relationships with

strategic partners and providers, internal/external customers, consultants and subsidiaries.

EDUCATION

Keller Graduate School- Atlanta, GA

Expected Graduation December 2014

Master of Business Administration

Morehouse College - Atlanta GA

Bachelor of Science, Political Science,

TECHNICAL SKILLS

MS Office

MS Visio

MS Project

Knowledge of project management methodologies, techniques and tools

Knowledge of information technology applications, systems and processes

Knowledge of resource management policies and practices

Knowledge of change management techniques

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