Customer Service High School

Katherine C. Brito

**** ** ***** ***** #***, Miami, FL 33015 ● 786-***-**** ● ***********@*****.***

Summary

A Seasoned Property Manager with more than 16 years of experience in fast-paced Property

Management. A highly motivated leader and team player with a track record of achieving exceptional

results in exceeding budget expectations and managing the community with extreme professionalism.

Experience

August 2005 – March 2014 JMG Realty Kendall, FL

Business Manager

• Managed and oversaw operations, maintenance department, administration, and

capital i mprovements.

• Coordinated general maintenance and inspected the grounds, facilities and

equipment to determine necessary repairs.

• Determined and certified the eligibili ty of prospective residents, following

government regulations and company's selection criteria.

• Prepared detailed budgets and financial reports.

• Investigated complaints, disturbances and violations, and resolved problems

accordingly.

• Planned remodeling and construction projects for the community.

• Maintained contact with insurance carriers, fire and police departments, and other

agencies to ensure the community was in compliance with all codes and regulations.

• Marketed vacant units t o prospective residents using local competitive rates, and

a lways exceeded high occupancy expectations.

• Prepared and administered contracts for provision of property services such as

cleaning, maintenance, and security services.

• Kept abreast of industry relevant issues and topics to incorporate into planning and

decision making.

• Purchased building and maintenance supplies, equipment, and furniture.

• Planned resident appreciation events for different occasions, including holiday

parties and other festivities.

• From 2005 to 2009, managed two of our Class A high-r ise and Garden Style sister

communities within the portfolio, including retail and commercial leases.

• During this t ime, completed a $13 million renovation for a high-r ise apartment

building, which involved renovation of the pool deck, boat dock and apartment

i nteriors.

July 2003 – August 2005 Lincoln Property Management Doral, FL

Property Manager

• Lead and helped develop leasing consultants, maintenance personnel, and outdoor

vendors to provide a high-performing level of customer service by maximizing their

engagement and minimizing turnover.

• Met with prospective tenants to show properties, explain terms of occupancy, and

p rovided helpful information about the neighboring community to residents who had

relocated.

• Prepared detailed budget and financial reports.

• Directed and coordinated the activities of staff, contracted personnel and evaluated

t heir performances.

• Provided superior customer service and communication to both prospective and

current residents to enhance customer satisfaction and increase renewals, revenue,

reputation and profitability.

• Responsible for ensuring all permits were up-to-date, and renewing accordingly.

• Kept residents well-informed of any community changes or enhancements to ensure

operations run smoothly.

• Improved resident retention by shopping comps, preparing market surveys to generate

t raffic, and overseeing resident functions.

Education

June 1996

• High School Diploma from Hialeah Senior High School

Dec 1999

• Associates Degree from Miami Dade Community College

Skill and Qualifications

• Proficient in Rent Roll, One Site, AMSI and MRI management software, and all

M icrosoft programs

• Certified and experienced in L I HTC, SAIL, and bond housing

• Bilingual - English/Spanish

• Exceptional customer service

• Time management

• Complex problem solving

Katherine C. Brito

6873 NW 173rd Drive #102, Miami, FL 33015 ● 786-***-**** ● ***********@*****.***

• Negotiation

• Sales and marketing

• Motivated and passionate about the industry, with a drive for excellence

Contact this candidate