Customer Service Manager

Luesena Carroll

Highly motivated and diverse Procurement Professional Leader -dedicated to getting

the job done professionally and right the first time.

Ashburn, VA

********@*******.*** - 571-***-****

Highly experienced Purchasing/ Procurement Professional with a record of developing and supporting

successful, high return-on-investment (ROI) projects and solutions within the defense industry. Consistently

recognized by leadership and called upon to improve organizational effectiveness and efficiency through

leadership that aligns the business processes and infrastructure to realize cost savings, accelerate

performance, and sustain strategic flexibility.

Results-oriented, decisive leader with proven success in analytical thinking, and possessing crisis

management skills utilized in driving profitable and cost-effective collaboration between operations and critical

business functions. Client driven change agent. Proven management skills utilized in directing the efforts of

other purchasing employees, as well as cross-functional teams and external cross-discipline resources. An

expert in the negotiation, procurement, and delivery of materials for multiple projects, consistently delivered

on time and on budget.

WORK EXPERIENCE

Agent Procurement and Compliance Manager

DHL Same Day - Sterling, VA - June 2012 to May 2014

Head Procurement and Compliance Department- new department established in June of 2012- Purchased

services for the internal and external customer to include Independent Contractors, Agents, Warehousing

Agents and TSA Compliance

• Built a team to support the other departments in support of external customers, to include Sales, International

Customer Service, Domestic Customer Service, Logistics, Quality Control Center, Agent Administration, Top

50 customers an the and Accounting Dept.

• Built a pool of available resources in more than 220 countries to support international and domestic customers

with a focus on driving down cost to protect the EBIT.

• Established Agent Procurement Databases to produce weekly reports to upper management and vendors

to show performance services in a timely manner

• Provided web agent training to both International, Domestic and internal customers to improve timely phase

reporting to improve communication with customers.

Procurement Manager

IAP International Worldwide Services - 2011 to 2012

Provided strategic direction to purchasing operations including purchase request assignments, purchase order

approvals, vendor selection, subcontractor, and records maintenance. Participated in negotiation strategy

development, as well as analysis of supplier contracts, goals, and market conditions. Ensured material

availability based on forecasts

which met or exceeded targets. Negotiated with current and potential vendors on pricing delivery, terms, and

programs. Recommended and approved award of purchases and contracts for goods and services.

• Communicated well with all departmental disciplines to include the distribution of procurement documents,

reports, and correspondence.

•

• Performed subcontracts processes, including RFI, RFPs, proposal evaluations, source selections,

negotiations, file documentation, change management, invoice approvals, and dispute resolution.

• Procured materials and services electronically via enterprise system, purchasing card and cash transactions

in accordance with standard operating procedures with IAP home office and contract terms negotiation and

accordance FAR / DFAR and CPSR standards.

• Conferred with stateside, local, and global vendors to obtain the highest quality products and services at

lowest cost, consistent with quality, reliability, and the ability to meet required schedules, while maintaining the

highest code of ethics and conduct. Annually purchases and services totaled $34,000,000.

Purchasing, Logistics, and Facilities Manager

SOS International, Ltd - 2009 to 2011

Supervised purchasing functions such as product research, vendor selection, price and contract terms

negotiation, and purchase order completion. Negotiated contracts and developed policies with suppliers

regarding product acquisition. Assessed supply/inventory options and sourced products at quality and cost

standards consistent with company business objectives. Managed operating budget of $1,200,000.

Developed and implemented company-wide purchasing management instructions, policies, and procedures.

Accountable for all material, equipment and service needs for the entire organization, including managing

purchasing, and controlling inventory for both direct and indirect funds. Conducted internal / external

purchasing audits to ensure compliance with FAR and company standards.

Established purchasing policies, forms and procedures for procurement of goods and services. Delivered

training to employees with respect to purchasing policies and procedures. Developed and maintained

relationships with key internal business area partners to fulfill their sourcing needs.

Sr, Procurement Official/Purchasing Manager

Mantech International and Audio Visual Systems - Chantilly, VA - January 2002 to February 2009

Provided guidance and support to 500 plus member Defense Support Group (DSG) domestic and international

procurement community, to included compliance with the FAR / DFAR, CPSR regulations, company policy

and procedures, system access, providing updates, assisted with problem solving, and training.

Monitored on-time delivery of material from vendors to ensure the timely flow of material to the facility.

Established purchasing policies, forms and procedures for procurement of goods and services. Delivered

training to employees with respect to purchasing policies and procedures.

Military Experience in the United States Marine Corps. Overseas experience with the United States DOS and

DOD includes - Iraq, Bosnia, Kosovo, Germany, Diego Garcia, Germany, Guam, Turkey, and Japan.

EDUCATION

Master of Business Administration in Acquisitions

Strayer University - Washington, DC

Master of Human Relations

University of Oklahoma - Norman, OK

Bachelor of Science in Business Administration

Strayer University - Washington, DC

ADDITIONAL INFORMATION

CORE COMPETENCIES

Supplier Identification, Selection, Management • Client Relationship Management • Bid Analysis • Cost

Avoidance

Capital Acquisitions • Component Analysis • Contract / Price Negotiation • Best Value Sourcing • Order

Expediting Budgeting • Analytical Skills • Inventory Control • Process Improvement

Risk Management • Staff Development / Training and Motivation

Contact this candidate