Customer Service Representative
Resume:
DEONTRA WILLIAMS
BOERNE, TEXAS, 78006, United States
****************@*****.***
Professional Experience
FANEUIL INC
SAN ANTONIO, TX, United States
CUSTOMER SERVICE REPRESENTATIVE April 2014- Present
Called customers listed in the company’s database to describe merchandise and
explain use, operation, and care of merchandise to customers.
ASHLEY FURNITURE HOME CENTER
NEW BRAUNFELS, TX, United States
PRODUCT SPECIALIST May 2013- September
2013
• Greet customers and ascertain what each customer wants or needs.
• Describe merchandise and explain use, operation, and care of merchandise to
customers.
• Compute sales prices, total purchases and receive and process cash or credit
payment.
• Maintain knowledge of current sales and promotions, policies regarding
payment and exchanges.
• Sense of urgency with capability of working at high pace volume
• Quality over quantity
ASHLEY FURNITURE HOME CENTER
NEW BRAUNFELS, TX, United States
CUSTOMER CARE REPRESENTATIVE, July 2012- May 2013
• Check to ensure that appropriate changes were made to resolve customers'
problems.
• Determine charges for services requested, collect deposits or payments, or
arrange for billing.
• Resolve customers' service complaints by performing activities such as
exchanging merchandise, refunding money, and adjusting bills.
• Confer with customers by telephone or in person to provide information
about products and services, to take or enter orders, cancel accounts, or to
obtain details of complaints.
SPORTS ENDEAVORS
HILLSBOUROUGH, NC, United States
CUSTOMER SERVICE REPRESENTATIVE, June 2011- December
2011
• Check to ensure that appropriate changes were made to resolve customers'
problems.
• Determine charges for services requested, collect deposits or payments, or
arrange for billing.
• Resolve customers' service or billing complaints by performing activities
such as exchanging merchandise, refunding money, and adjusting bills.
• Confer with customers by telephone or in person to provide information
about products and services, to take or enter orders, cancel accounts, or to
obtain details of complaints.
AMERICAN YARN
BURLINGTON, NC, United States
DOCKWORKER/ FORKLIFT OPERATOR, June 2010- September
2010
• General labor
• Office duties such as printing labels for shipping and filing.
• Operated pallet jack and fork lift
KGB_USA
MCCLEANSVILLE, NC, United States
CUSTOMER SERVICE REPRESENTATIVE, January 2010- May
2010
• Offer special assistance to persons such as those who are unable to dial or
who are in emergency situations.
• Operate telephone switchboards and systems to advance and complete
connections, including those for local, long distance, pay telephone, mobile,
person-to-person, and emergency calls.
• Answer incoming calls, greeting callers, providing information, transferring
calls and/or taking messages as necessary.
• Listen to customer requests, referring to alphabetical or geographical
directories to answer questions and provide telephone information.
TARGET
BURLINGTON, NC, United States
SALES ASSOCIATE, November 2009- January
2010
• Inventory stock and requisition new stock.
• Prepare merchandise for purchase or rental.
• Greet customers and ascertain what each customer wants or needs.
• Used barcode scanner to check inventory.
• Describe merchandise and explain use, operation, and care of merchandise to
customers.
• Open and close cash registers, performing tasks such as counting money,
separating charge slips, coupons, and vouchers, balancing cash drawers, and
making deposits.
• Compute sales prices, total purchases and receive and process cash or credit
payment.
BOSCOVS
DANVILLE, VA, United States
SALES ASSOCIATE, November 2007-
March 2008
• Inventory stock and requisition new stock.
• Prepare merchandise for purchase or rental.
• Greet customers and ascertain what each customer wants or needs.
• Used barcode scanner to check inventory.
• Describe merchandise and explain use, operation, and care of merchandise
to customers.
• Open and close cash registers, performing tasks such as counting money,
separating charge slips, coupons, and vouchers, balancing cash drawers, and
making deposits.
• Compute sales prices, total purchases and receive and process cash or credit
payment.
PHIL HARVEY ENTERPRISE
HILLSBOUROUGH, NC, United States
PACKER/PICKER, March 2006-
September 2007
• Go through all items and do inventory by hand.
• Pack items and label them in preparation for shipping to customers.
Education
WALTER WILLIAMS HIGH SCHOOL,
BURLINGTON, NC, United States HIGH SCHOOL DIPLOMA, June 2004
ALAMANCE COMMUNITY COLLEGE,
HAW RIVER, NC, United States
Additional Skills
• FAST LEARNER AND ALWAYS WILLING TO LEARN NEW SKILLS
• EXCELLENT CUSTOMER SERVICE SKILLS
• INTEGRITY
• FAST TYPIST WPM 40-50.
• SKILLED IN MICROSOFT OFFICE
• FAST LEARNER AND ALWAYS WILLING TO LEARN NEW SKILLS
• EXCELLENT CUSTOMER SERVICE SKILLS
• FAST TYPIST WPM 40-50.
• SKILLED IN MICROSOFT OFFICE
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