Customer Service/Receptionist

JOHANA C. ZINNI

*** ******** **. #** ***** Mesa, CA 92627 ~ **********@*****.*** ~ 213-454-

8974

OBJECTIVE

Began working in customer service in 1997 and I have found extreme comfort

and joy in customer relations. I want to be employed with a company that

has the same goal in providing excellent quality customer service and great

employee standards, where as we champion the customer, we champion one

another.

EMPLOYMENT HISTORY

08/12/13 ~ Present Casa Victoria Apts. - Jen Tao Lin Prop.

Costa Mesa, CA

Property Manager

. Collecting rent, provide 3 Day Notices, Evictions, gather proper

resident data.

. Process collected rent final totals, Rent Roll-track accurate intake

of all rent on monthly basis.

. Review all applicant files and process for approval or denial.

. Process tenant move-in, move-out paperwork, and final charges or

refunds.

. Oversee Maintenance ready unit work orders vacant unit.

. Purchase supplies for maintenance, porter, and complex supplies.

. Schedule vendors for move-in unit process.

. Ensure all work orders performed and completed.

. Address any and all property resident issues during on and off

business hours.

01/01/10 ~ 07/31/13 Victoria Townhouse Apts. - Jen Tao Lin

Prop. Anaheim, CA

Leasing Consultant

. Greet all prospective tenants, provide current vacant information, and

provide tours of vacancies.

. Lease vacant rental units, process applications, perform residence and

employment verification.

. Tenant welcome package and move-in walk through and tenant move-out

final inspection.

. Beginning month duties: receive, log, and tabulate rental checks for

deposit.

. Log all vacant apartment inventories: new apartment fixtures, paint

jobs, carpet installation.

. Clerical duties include: answering phones, update all phone lists with

current tenants, create work orders for maintenance requests, and

create rental ads. Reply to emails/return phone calls to prospective

tenants.

06/2003 ~ 06/2008 All Pets Veterinary

Hospital R.P.V., CA

Front Desk Receptionist

. Greet all clients/patients, check-in appointments, create new patient

chart, direct doctor, grooming, and boarding appointments accordingly.

. Update patient/owner information, vaccines, and educate new owners of

necessary health, diet, and vaccines for pet.

. Charge patients, schedule follow-up appointments, sell prevention

product, and special diet formula.

. Trained in filling prescriptions for patients, follow-up calls for

post-surgery patients. Receive/stock all pet diet inventory and

supplies.

. Clerical duties, maintain charts, opening/closing procedures, and

tabulate deposit at closing.

EDUCATION

HAWTHORNE HIGH SCHOOL GRADUATE - HAWTHORNE, CA

. SKILLS: Type 45WPM and able to use typewriter, ten key / Familiar with

Word, Excel, Hotmail, Gmail, and basic knowledge of computer / Fluent

in Spanish, spoken and written.

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