Customer Service High School
Resume:
SHIRLEY COLEMAN
HOUSTON, TX 77036
********@*****.***
CAREER OBJECTIVE
Seeking to join a reputed organization as a Certified Forklift Operator.
SUMMARY OF QUALIFICATIONS
Current forklift operation license. Extremely proficient in picking, packing and moving duties. Functional knowledge of commonly-used concepts and practices used in a warehouse capacity.
WORK HISTORY
United Parcel Service, Houston, Texas Loader (MAR, 2014-current)
Loaded packages on conveyor belts and on delivery trucks Moved and store materials and products Stacked materials in accordance to instructions Packed and seal products and materials Assisted with unloading trucks Managed cycle counting and inventory control procedures. Key Achievements Implemented a system that works with available numbers data to determine appropriate conveyor belts for different packages Named Employee of the Quarter following exceptional packaging duties in an error-free manner.
Rams Food Inc, HOUSTON, Texas Server (Apr 2008- Feb 2010)
Placed and served customer orders General customer service. Checked with customers to ensure that they are enjoying their meals and take action to correct any problems. Collected payments from customers. Wrote patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Prepared checks that itemize and total meal costs and sales taxes. Took orders from patrons for food or beverages. Checked patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Served food or beverages to patrons, and prepare or serve specialty dishes at tables as required. Presented menus to patrons and answer questions about menu items, making recommendations upon request. Cleaned tables or counters after patrons have finished dining. Prepared hot, cold, and mixed drinks for patrons, and chill bottles of wine.
Nco, HUNTSVILLE, Texas Customer Service Repersentive (Sep 2010- Jul 2011)
Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints. Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Checked to ensure that appropriate changes were made to resolve customers' problems. Determined charges for services requested, collect deposits or payments, or arrange for billing. Referred unresolved customer grievances to designated departments for further investigation. Reviewed insurance policy terms to determine whether a particular loss is covered by insurance. Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Compared disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods. Obtained and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
EDUCATION
ATI CAreer Trainning Center, Houston, Texas 1 year college, technical or vocational school Jan 2011 - Oct 2011
Elsik High School, Houston, Texas High School Diploma/GED
OCCUPATIONAL LICENSE or CERTIFICATION
Sit-Down Forklift Operator Certification EXPIRES MAY 2015 OSHA Forklift, Houston, Texas
COMPUTER SKILLS
Typing Speed: 30 Words Per Minute
EMail Software (Outlook, Thunderbird, etc) Internet Browser (Internet Explorer, Firefox, etc) Peripheral Devices (Scanners, Printers, etc) Personal Computers Presentation Software (PowerPoint, Flash, etc) Spreadsheet Software (Calc, Excel, etc) Word Processing Software (Word, Word perfect, etc)
REFERENCES
Available on request.
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