Customer Service High School

Joanna Webb

*** ***** ****

Richmond, KY *****

United States of America

Cell: 1-859-***-****

******.*****@*******.***

EDUCATION

****-**** ***** **********, *****, the Netherlands

Major: International Business and Management. BS Degree: July, 2014

• Courses Included: Strategic Finance, Strategic Marketing, Currency Risk, International

Business, Business Research Methods, Sustainable Business, International Business

Law, Supply Chain Management, Business Processes and Information Management

2009-2014 Eastern Kentucky University (EKU), Richmond, KY, USA

Major: International Business, 3.91 GPA (out of 4.0). BS Degree: August, 2014

• Courses Included: Finance, Marketing, Financial Accounting, Statistics, Integrated

Corporate Communication, Business Strategy, Management Information Systems,

Microeconomics, Macroeconomics, Managerial Reports, Operations Management,

Supply Chain Management, Business Law, Trigonometry, Public Speaking

WORK EXPERIENCE

EKU Barnes and Noble Bookstore; Richmond, KY

Bookseller, 01/2013-05/2013

Packing and shipping textbooks to consumers

Conducting Inventory

Filling customer orders both online and in-store

Performing cashier duties such as taking orders and granting customer

credit cards

Zaxby’s; Richmond KY & Frankfort, KY

Shift Manager, 12/2011-01/2013

Opening and closing the store

Ensuring that the money in the safe matched the amount listed in the

computer

Setting up cash drawers for team members

Handling all customer complaints

Taking and filling catering orders in excess of $200

Training new team members

Handling all team member issues through talking or in extreme cases

through written reprimands

Assisted in the hiring process

Cashier and Team Member, 04/2009-12/2011

Executing cashiering duties such as taking orders and issuing gift cards

Taking drive-thru orders

Cooking and preparing all of the different foods

Cleaning the entire store

Handed out flyers promoting the restaurant

Attended a fair in which I handed out free samples and coupons

University of Kentucky Police Department; Lexington, KY

Intern, 05/2011-07/2011

Patrolling

Assisting in an arrest

Observing the emergency 911 process

Ordering equipment online for the Captain

Performing secretarial duties

RELEVANT SKILLS

Computer:

Familiarity with both Microsoft and Apple Systems

Excel, Word, PowerPoint, Paint, etc.

Language:

Native English speaker

Basic Spanish

Basic Dutch

Other:

Two years of managerial experience at the restaurant Zaxby’s

Superb writing ability demonstrated through A’s and 8’s in school writing projects

Exceptional customer service skills verified through commendation from

superiors

Flair for creativity shown through creation of greeting cards

Financial statement creation experience in classes

Willingness to Travel or Learn New Skills

Mathematical proficiency in finance, trigonometry and pre-calculus

Marketing Strategy creation experience through classes

EXTRA-CURRICULAR ACTIVITIES

University:

Basketball

Tennis

Fencing

Golf

High School:

Basketball

Presidential Fitness Class

Theater

RECOGNITIONS

University:

Received the honor of Outstanding Senior at EKU

Member of Beta Gamma Sigma (International Honor Society for Business

Students)

EKU Reagent Scholar (maintained since Fall 2009)

EKU President's List (maintained since Fall 2009)

Received a grade of 8 on the Graduation Report at Avans Hogeschool

High School:

4.0 Academic Standing

Presidential Fitness Award Winner multiple times

Bluegrass United Basketball Co-Captain and MVP Award Winner

Student Leadership Council Member at CHC

REFERENCES

Furnished Upon Request

Contact this candidate