Customer Service Representative
Resume:
DARNEKIA GLENN
*** ****** ******, * ****, SC * **79 C: 8 64 -466 -5697 **********@*****.***
C areer Overview
PROFESSIONAL SUMMARY: A creative support professional with a record of increased responsibilities.
Proficient in prioritizing and completing tasks in a timely, accurate manner. Customer focused with diverse
industry experience including but not limited to customer care, retail, insurance and medical knowledge. A
team player who is attentive to detail and able to work in a fast paced environment.
C ore Strengths
Strong organizational skills Seasoned in conflict resolution
Active listening skills Critical thinking
Sharp problem solver Data entry
Energetic work attitude Time management
Detail oriented
Accomplishments
Awarded employee of the month
Work Experience
Customer Service Representative 03/2014 to 05/2014
FGP Greenville, SC
Attend daily production meetings for knowledge of complete orders.
Select daily finished orders for shipment.
Call carriers and schedule pickup of packages daily.
Raise purchase orders into operation system, select and allocate product as available.
Answer phones and email requests daily and provide technical data sheets for product as required.
Run reports for missed due dates, find reasoning and aim to create a corrective process to meet
delivery requirements.
Aided with various other customer service functions such as credit transactions, processing and
approving matches of product, creating product codes, etc.
Manufacturing CSR/Order Entry 11/2007 to 11/2013
C ircor Instrumentation Technologies Spartanburg, SC
Receive, review for accuracy and process distributor sales orders for input into JD Edwards operating
system.
Receive, review for accuracy export product questionnaire documentation for international shipments
to comply with export compliance rules and regulations.
Process and submit order acknowledgments and Pro forma invoices for payment transmittal.
Interface with production planning, purchasing and shipping to expedite and coordinate orders as
required.
Process requests for sales order modifications to delivery dates, quantities, shipping & delivery
instructions, pricing quotes & approvals, etc.
Initiate, follow- up and complete Return Material Acceptance & Quality defect issues through e- support
system.
Maintain open order report for delivery date updates and distribute to customers weekly.
Answer average numbers of calls per day by addressing customer inquiries, solving problems and
providing new product information.
Earned management trust by committing to job responsibilities, going above and beyond and devoting
countless hours to ensure accuracy and completeness of job duties.
Plan and schedule parts and components for work order release into production, run parts releasable
reports for completion of finished goods.
Patient Services Representative 03/2004 to 11/2007
Carolina ENT Greenville, SC
Respond to multi- line telephone system and direct incoming calls to staff.
Schedule and reschedule patient appointments, make reminder calls of upcoming appointments.
Input, scan & file patient demographics & medical records history and ensure security measures to
comply with HIPAA guidelines.
Verify insurance, gain awareness, gather co- pays and balances by office policies.
Pickup and deliver all CT scans, X- rays, etc.
Handle petty cash, purchase office supplies as needed, open and close office location daily.
Receptionist 12/2002 to 12/2003
M rs. Smith's Bakeries Spartanburg, SC
Greet all customers and vendors entering the facility to ascertain what each customer wanted or
needed.
Answer all phone calls, manage paging and audio/video system and security log.
Schedule and plan all meetings, coordinate travel arrangements as well as hotel accommodations and
car rental retrieval and returns.
Assist with various Human Resources office tasks as needed.
Customer Service Representative 02/2000 to 05/2001
Alltel Communications Greenville, SC
Answered an average of 50 to 100 calls per day by addressing customer inquiries, solving problems
and providing new product information.
Attract potential customers by answering product and service questions, suggest information about
other products and services.
Open new accounts and maintain existing accounts to billing inquiries, complaints, customer
adjustments of falsified charges, etc.
Analyze and clarify customer need or complaint, offer solution and expedite corrective action in a polite
manner.
Test new product and ensure troubleshooting inquiries be handled as accurately as possible.
Educational Background
2007
Spartanburg Community College Spartanburg, SC
High School Diploma 1998
Union High School SC
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