Customer Service Representative

DARNEKIA GLENN

*** ****** ******, * ****, SC * **79 C: 8 64 -466 -5697 acfe27@r.postjobfree.com

C areer Overview

PROFESSIONAL SUMMARY: A creative support professional with a record of increased responsibilities.

Proficient in prioritizing and completing tasks in a timely, accurate manner. Customer focused with diverse

industry experience including but not limited to customer care, retail, insurance and medical knowledge. A

team player who is attentive to detail and able to work in a fast paced environment.

C ore Strengths

Strong organizational skills Seasoned in conflict resolution

Active listening skills Critical thinking

Sharp problem solver Data entry

Energetic work attitude Time management

Detail oriented

Accomplishments

Awarded employee of the month

Work Experience

Customer Service Representative 03/2014 to 05/2014

FGP Greenville, SC

Attend daily production meetings for knowledge of complete orders.

Select daily finished orders for shipment.

Call carriers and schedule pickup of packages daily.

Raise purchase orders into operation system, select and allocate product as available.

Answer phones and email requests daily and provide technical data sheets for product as required.

Run reports for missed due dates, find reasoning and aim to create a corrective process to meet

delivery requirements.

Aided with various other customer service functions such as credit transactions, processing and

approving matches of product, creating product codes, etc.

Manufacturing CSR/Order Entry 11/2007 to 11/2013

C ircor Instrumentation Technologies Spartanburg, SC

Receive, review for accuracy and process distributor sales orders for input into JD Edwards operating

system.

Receive, review for accuracy export product questionnaire documentation for international shipments

to comply with export compliance rules and regulations.

Process and submit order acknowledgments and Pro forma invoices for payment transmittal.

Interface with production planning, purchasing and shipping to expedite and coordinate orders as

required.

Process requests for sales order modifications to delivery dates, quantities, shipping & delivery

instructions, pricing quotes & approvals, etc.

Initiate, follow- up and complete Return Material Acceptance & Quality defect issues through e- support

system.

Maintain open order report for delivery date updates and distribute to customers weekly.

Answer average numbers of calls per day by addressing customer inquiries, solving problems and

providing new product information.

Earned management trust by committing to job responsibilities, going above and beyond and devoting

countless hours to ensure accuracy and completeness of job duties.

Plan and schedule parts and components for work order release into production, run parts releasable

reports for completion of finished goods.

Patient Services Representative 03/2004 to 11/2007

Carolina ENT Greenville, SC

Respond to multi- line telephone system and direct incoming calls to staff.

Schedule and reschedule patient appointments, make reminder calls of upcoming appointments.

Input, scan & file patient demographics & medical records history and ensure security measures to

comply with HIPAA guidelines.

Verify insurance, gain awareness, gather co- pays and balances by office policies.

Pickup and deliver all CT scans, X- rays, etc.

Handle petty cash, purchase office supplies as needed, open and close office location daily.

Receptionist 12/2002 to 12/2003

M rs. Smith's Bakeries Spartanburg, SC

Greet all customers and vendors entering the facility to ascertain what each customer wanted or

needed.

Answer all phone calls, manage paging and audio/video system and security log.

Schedule and plan all meetings, coordinate travel arrangements as well as hotel accommodations and

car rental retrieval and returns.

Assist with various Human Resources office tasks as needed.

Customer Service Representative 02/2000 to 05/2001

Alltel Communications Greenville, SC

Answered an average of 50 to 100 calls per day by addressing customer inquiries, solving problems

and providing new product information.

Attract potential customers by answering product and service questions, suggest information about

other products and services.

Open new accounts and maintain existing accounts to billing inquiries, complaints, customer

adjustments of falsified charges, etc.

Analyze and clarify customer need or complaint, offer solution and expedite corrective action in a polite

manner.

Test new product and ensure troubleshooting inquiries be handled as accurately as possible.

Educational Background

2007

Spartanburg Community College Spartanburg, SC

High School Diploma 1998

Union High School SC

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