Auto service advisor and or Manager
Resume:
ROBERT CLINE JR.
Richmond Hill, Ga.31324
Tel: 912-***-**** Cell: 912-***-**** Fax: 708-***-****
Email: ************@*****.***
OBJECTIVE
I am a devoted Christian and Family man. I believe in hard work and
honesty. I
maintain a very high level of personal integrity. I am seeking a position
with a
company that honors similar beliefs.
I have a very good knowledge of automotive repair, including;
Diagnostics, Air Conditioning, Brake repair, Steering & Suspension, Most
mechanical, and Preventive maintenance services.
My goals are to continue to be a leader in the Tire & Automotive
industry.
I believe that I would be a very strong asset for any company.
WORK HISTORY
Aug.2011
To
Current
Service Manager
Bridgestone Firestone
May 2000
to
Aug 2011
Store Manager
Savannah Tire & Rubber Company
Richmond Hill, Ga. 31324
As a Manager with Savannah Tire, I met all sales goals, including having
the
highest Net Profit % of 8 stores consistently.
At times I was moved to different stores within the company to help
increase
the bottom line at stores that were not functioning to their level.
Not only have I always been a very loyal company man, I was also the "Go
to
Man"!
l Leadership of 20-30 Employee's
l Managed Payroll using TimeTraxx System
l Managed Parts and Tire Inventory
l In charge of Merchandising and Displays
l Delivered outstanding Customer Service
l Coaching and Counseling of all employee's
l Maintain all store assets, equipment and tools
l Purchasing of all tires, parts and essentials
l Managed all store promotions and sales
l Coordinate with Corporate level Management
l Managed all customer Feedback
l Proven record of success in Sales
l Called on all Fleet Accounts
l In charge of Banking and Deposits
l Ability to keep Store Budget and Analyze P&L Statement
May 1998
to
May 2000
Service Manager
Goodyear Tire & Rubber Company
Savannah,Ga.31406
l In charge of all Parts inventory
l Management of Service Staff
l Purchasing and Payment of all Parts invoices
l Maintain all shop equipment
l Coordinate with Store management
l Meet Monthly, quarterly and Annual Service Budget
l Schedule work hours for all Service Employee's
l Enforce High Quality Standard of Repairs
l Preparation of Repair Estimates
l Communication with Customers
l Enforce Company Safety Programs
Apr 1991
to
Apr 1998
Field Artillery
U.S. Army
Fort Stewart, Ga.31314
I served in the U.S. Army for 8 years. While in the Army, I learned many
life
skills including; Strong personal disapline,attention to details and
teamwork.
l Strong attention to Detail
l Strong teamwork Skills
l Very Goal Oriented
l Physical Fitness Training
l Upkeep of all Vehicles and Equipment
l In charge of Ammunition and Ordinance
l Coordinate with platoon Sargent and Commanders
l Displayed High Military Code of Honor
EDUCATION
Feb 2008
to
Aug 2011
Molloy LLC. Business Development Group
Savannah,Ga.31405
Language of Commitment
Classroom and on the job training of above average telephone techniques
with
the end goal being to "Get the customer in the door".
l Adhere to and modify telephone scripts
Feb 2007
to
Aug 2011
Goodyear Online Training
Richmond Hill,Ga.31324
Completed 10 Online Courses
Goodyear courses completed;
Basic Tire fundamentals
Wrangler DuraTrac
Wrangler MT/R with Kevlar
Assurance Fuelmax and Assurance CS Fuelmax Family
Assurance ComforTread Touring
Assurance Tripletread
Dunlop SP60
Dunlop SP Sports Maxx
Dunlop Direzza DZ101
Dunlop Grandtrek AT2
l Specific Goodyear product knowledge
l Specific Dunlop product knowledge
l Basic Tire instruction
Jan 2007
to
Aug 2011
Mighty Auto Parts Online & Classroom Training
Savannah,Ga.31419
Mighty Auto Parts Product Expert
Certified as a product expert with all Mighty products.
Classroom training to properly upsell all products.
Jan 2007
to
Aug 2011
Bridgestone Firestone Online Training
Richmond Hill,Ga.31324
Product knowledge on all Bridgestone & Firestone products
Course of study includes;
Level 1 Tire Specialist
Continuing Education Course 1
TIA TPMS Exam
l Participation in Bridgestone Driving Force
Jan 2007
to
Mar 2010
Michelin Online Training
Richmond Hill,Ga.31324
Completed 32 Online Courses
Course study includes;
Retail Selling
Telephone Communications
ABC's of Tires
Tire Fundamentals
The Tuner Market
All BFGoodrich Tire Lines
All Uniroyal Tire Lines
All Michelin Tire Lines
Riken Raptor Tire Line
l General course study of all Mast Products
l Tire business and industry product knowledge
l Customer service skills
May 2004
to
Feb 2007
Valvoline Online and Classroom Training
Savannah,Ga.31419
Valvoline Product Expert
Product knowledge of all Valvoline lubricants and chemicals.
Oct 2005
to
Oct 2005
Michelin Training Center
Greenville,SC.
Management Training
Jun 2002
to
Jun 2002
Michelin Training Center
Greenville,SC.
Sales Training
Aug 1999
to
Aug 1999
Goodyear Classroom Training
Jacksonville,FL.
Telephone Techniques
Classroom instruction, teaching telephone communication skills.
May 1998
to
May 1998
Goodyear Classroom Training
Jacksonville,FL.
Legendary Service
Classroom instruction teaching "Legendary" Customer Service skills.
Aug 1987
to
Apr 1991
Bradwell Institute
Hinesville,Ga.31313
High School Diploma
MEMBERSHIPS
l Bridgestone Driving Force
l Goodyear Rewards Plus
l Continental RPM
l Mast Training.Net
SOFTWARE/SYSTEM SKILLS
I am very good with computers and POS systems.
Please have a look at some of the systems that I am familiar with below.
l JMK (POS System)
l GBMS (Goodyear Business Management System)
l Windows Word
l Mitchell ON Demand
l IdentiFix or Napa Fix
l Check Lube
l Napa ProLink
l ATD Online
l Tirerackwholesale.com
l Part Plus online
l Time Traxx (Payroll System)
l Microsoft Outlook
l Appointments Plus (online appointment system)
LANGUAGE SKILLS
My only fluent language is English however, I have had Spanish speaking
employee's in the past and have always been a very good communicator.
REFERENCES
Available upon request
Contact this candidate