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Auto service advisor and or Manager

Location:
Hialeah, FL
Salary:
?
Posted:
August 16, 2014

Contact this candidate

Resume:

ROBERT CLINE JR.

*** ****** *** ****

Richmond Hill, Ga.31324

Tel: 912-***-**** Cell: 912-***-**** Fax: 708-***-****

Email: ************@*****.***

OBJECTIVE

I am a devoted Christian and Family man. I believe in hard work and

honesty. I

maintain a very high level of personal integrity. I am seeking a position

with a

company that honors similar beliefs.

I have a very good knowledge of automotive repair, including;

Diagnostics, Air Conditioning, Brake repair, Steering & Suspension, Most

mechanical, and Preventive maintenance services.

My goals are to continue to be a leader in the Tire & Automotive

industry.

I believe that I would be a very strong asset for any company.

WORK HISTORY

Aug.2011

To

Current

Service Manager

Bridgestone Firestone

May 2000

to

Aug 2011

Store Manager

Savannah Tire & Rubber Company

Richmond Hill, Ga. 31324

As a Manager with Savannah Tire, I met all sales goals, including having

the

highest Net Profit % of 8 stores consistently.

At times I was moved to different stores within the company to help

increase

the bottom line at stores that were not functioning to their level.

Not only have I always been a very loyal company man, I was also the "Go

to

Man"!

l Leadership of 20-30 Employee's

l Managed Payroll using TimeTraxx System

l Managed Parts and Tire Inventory

l In charge of Merchandising and Displays

l Delivered outstanding Customer Service

l Coaching and Counseling of all employee's

l Maintain all store assets, equipment and tools

l Purchasing of all tires, parts and essentials

l Managed all store promotions and sales

l Coordinate with Corporate level Management

l Managed all customer Feedback

l Proven record of success in Sales

l Called on all Fleet Accounts

l In charge of Banking and Deposits

l Ability to keep Store Budget and Analyze P&L Statement

May 1998

to

May 2000

Service Manager

Goodyear Tire & Rubber Company

Savannah,Ga.31406

l In charge of all Parts inventory

l Management of Service Staff

l Purchasing and Payment of all Parts invoices

l Maintain all shop equipment

l Coordinate with Store management

l Meet Monthly, quarterly and Annual Service Budget

l Schedule work hours for all Service Employee's

l Enforce High Quality Standard of Repairs

l Preparation of Repair Estimates

l Communication with Customers

l Enforce Company Safety Programs

Apr 1991

to

Apr 1998

Field Artillery

U.S. Army

Fort Stewart, Ga.31314

I served in the U.S. Army for 8 years. While in the Army, I learned many

life

skills including; Strong personal disapline,attention to details and

teamwork.

l Strong attention to Detail

l Strong teamwork Skills

l Very Goal Oriented

l Physical Fitness Training

l Upkeep of all Vehicles and Equipment

l In charge of Ammunition and Ordinance

l Coordinate with platoon Sargent and Commanders

l Displayed High Military Code of Honor

EDUCATION

Feb 2008

to

Aug 2011

Molloy LLC. Business Development Group

Savannah,Ga.31405

Language of Commitment

Classroom and on the job training of above average telephone techniques

with

the end goal being to "Get the customer in the door".

l Adhere to and modify telephone scripts

Feb 2007

to

Aug 2011

Goodyear Online Training

Richmond Hill,Ga.31324

Completed 10 Online Courses

Goodyear courses completed;

Basic Tire fundamentals

Wrangler DuraTrac

Wrangler MT/R with Kevlar

Assurance Fuelmax and Assurance CS Fuelmax Family

Assurance ComforTread Touring

Assurance Tripletread

Dunlop SP60

Dunlop SP Sports Maxx

Dunlop Direzza DZ101

Dunlop Grandtrek AT2

l Specific Goodyear product knowledge

l Specific Dunlop product knowledge

l Basic Tire instruction

Jan 2007

to

Aug 2011

Mighty Auto Parts Online & Classroom Training

Savannah,Ga.31419

Mighty Auto Parts Product Expert

Certified as a product expert with all Mighty products.

Classroom training to properly upsell all products.

Jan 2007

to

Aug 2011

Bridgestone Firestone Online Training

Richmond Hill,Ga.31324

Product knowledge on all Bridgestone & Firestone products

Course of study includes;

Level 1 Tire Specialist

Continuing Education Course 1

TIA TPMS Exam

l Participation in Bridgestone Driving Force

Jan 2007

to

Mar 2010

Michelin Online Training

Richmond Hill,Ga.31324

Completed 32 Online Courses

Course study includes;

Retail Selling

Telephone Communications

ABC's of Tires

Tire Fundamentals

The Tuner Market

All BFGoodrich Tire Lines

All Uniroyal Tire Lines

All Michelin Tire Lines

Riken Raptor Tire Line

l General course study of all Mast Products

l Tire business and industry product knowledge

l Customer service skills

May 2004

to

Feb 2007

Valvoline Online and Classroom Training

Savannah,Ga.31419

Valvoline Product Expert

Product knowledge of all Valvoline lubricants and chemicals.

Oct 2005

to

Oct 2005

Michelin Training Center

Greenville,SC.

Management Training

Jun 2002

to

Jun 2002

Michelin Training Center

Greenville,SC.

Sales Training

Aug 1999

to

Aug 1999

Goodyear Classroom Training

Jacksonville,FL.

Telephone Techniques

Classroom instruction, teaching telephone communication skills.

May 1998

to

May 1998

Goodyear Classroom Training

Jacksonville,FL.

Legendary Service

Classroom instruction teaching "Legendary" Customer Service skills.

Aug 1987

to

Apr 1991

Bradwell Institute

Hinesville,Ga.31313

High School Diploma

MEMBERSHIPS

l Bridgestone Driving Force

l Goodyear Rewards Plus

l Continental RPM

l Mast Training.Net

SOFTWARE/SYSTEM SKILLS

I am very good with computers and POS systems.

Please have a look at some of the systems that I am familiar with below.

l JMK (POS System)

l GBMS (Goodyear Business Management System)

l Windows Word

l Mitchell ON Demand

l IdentiFix or Napa Fix

l Check Lube

l Napa ProLink

l ATD Online

l Tirerackwholesale.com

l Part Plus online

l Time Traxx (Payroll System)

l Microsoft Outlook

l Appointments Plus (online appointment system)

LANGUAGE SKILLS

My only fluent language is English however, I have had Spanish speaking

employee's in the past and have always been a very good communicator.

REFERENCES

Available upon request



Contact this candidate