PAULETTE BROWN

**** ******** ****, *** # *-***

Boynton Beach, Florida, 33436

Email: acfe16@r.postjobfree.com

Phone: 561-***-****

PROFILE

A results-driven professional who brings over ten years of progressive experience in production and operations

management. Verifiable strengths in improving processes and work procedures in support of continuous improvement

programs. Well-versed in all aspects of production including inventory management, quality improvement, safety

programs, scheduling and maintenance. A strong manager who is able to strategically train and motivate teams to peak

performance with proven ability to change the culture of a production department from hostile and unfriendly to a

gentle environment. Excellent negotiating, customer service, human relations and problem solving skills.

PROFESSIONAL EXPERIENCE

Chief Operating Officer (Caribbean Cream Limited, Jamaica - Ice Cream Manufacturers) 2011 to June 2014.

• Reporting to the CEO and serving as an integral member of the senior management team, I was responsible

for the overall strategic and operational responsibilities of three departments which include raw material

procurement and storage, manufacturing and finished products management. Responsibilities include

developing and implementing policies and procedures in the general operational realm for these departments

which contribute to the development of the organization’s strategic goals. I operated in a highly dynamic

environment which maximised my problem-solving and change management skills while providing

leadership and coaching opportunities for my supervisory team and general staff which comprised of

approximately sixty (80) persons.

Key Achievement:

1. Fostered team building among the members of the operation departments and implemented standard operating

procedures which restructured the process flow, enabling the company to maximize output. These

efficiencies facilitated the company in becoming public recently where the employees developed confidence

and purchased shares.

Production/Product Development Manager (Honey Bun Limited, Jamaica - Bakery) 2008 to 2011

• Responsible for directing the bakery’s production processes and operations which consisted of approximately

100 persons.

• Measured progress by established standards of performance.

• Recognized and solved problems affecting production including schedules, staff, product quality and order of

production line.

• Consistently worked to increase efficiency and reduce cost.

• Developed new products.

Key Achievements:

1. Motivated and fostered team building among the members of the production department.

2. Responsible for changing the culture of the production department from quarrelsome and unfriendly to a

gentle, caring and mature environment.

3. Reduced the department’s absenteeism by 60% resulting in a reduction of labour cost.

Executive Director (Bakers’ Association of Jamaica) 2005 to 2008

• Assisted in developing business plans for members.

• Generally represented, protected and advanced the cause of the association at all times before government

offices, suppliers and other stakeholders.

• Fostered, maintained and improved a good relationship between the board of directors, the members and the

general public.

• Planned, co-ordinated and executed regular baking seminars and general training in the technical and

managerial areas.

• Encouraged and assisted bakers and potential bakers in the use of efficient and modern methods of baking

while maintaining proper standards for the industry.

• Sat on a Bureau of Standard committee that formulated and set bread and baked products standard for the

bakers.

Key Achievements:

1. Stimulated the interest of the members in the programmes that the Association offers.

2. Improved the relationship between the members and the Bakers’ Association.

3. Successfully executed baking seminars which helped in developing several bakeries.

Entrepreneur and Manager (Red Hills Bakery, Jamaica) 2001 to 2005

• Operated a small Bakery in Jamaica which produced and sold bread and a variety of other baked products for

the small community.

Key Achievements:

1. Created and successfully developed the bakery’s operation which included the acquisition & layout of

machinery; staffing & training; research & development of new products.

2. Stimulated the community’s interest in the new business through a strategic marketing plan.

Account Executive (Industrial Sales Ltd, Jamaica) 1999 to 2001

• Assisted with the development of a special Margarine and Shortening which was formulated exclusively for

Bakers.

• Provided technical assistance to bakeries across the island as it related to baking ingredients made by the

company.

• Sale of other baking ingredients.

EDUCATION

University of the West Indies (Mona)

• Bachelor of Science Degree (Hon) in Management Studies

American Institute of Baking (Manhattan, Kansas)

• Certificate in Applied Baking Technology

• Certificate in Integrated Production Improvement for Food Plants

Duff’s Business College

• Diploma in Accounting and Management

Holy Childhood High

Excellent Computer skills in Microsoft Office Outlook, Word, Excel, Power-point, Access, Project and

Publisher.

Trained to ensure and maintain a food safe environment through compliance with all requirements in Food

Safety, Good Manufacturing Practices (GMP) and Hazard Analysis and Critical Control Points (HACCP).

Contact this candidate