Manager Administrative Assistant

JANET ELLIS 954-***-****

**** ** **** ******, ****** Manors FL 33334 Email: ************@*****.***

CONDOMINIUM ASSOCIATION MANAGER

With experience managing a property of 272 units in Wilton Manors, FL. Provides management and leadership to

ensure efficient property management. Expertise in office management, contract evaluation and negotiation,

supervision of staff, crisis management and all aspects of managing a large condominium association.

PROFESSIONAL EXPERIENCE

WILTON STATION CONDOMINIUM, Wilton Manors, FL 2010 to 03/2014

Condo Association Manager First Service Residential (Formerly Continental Group)

Promoted to Property Manager in 2010. Oversee condo association in all aspects including supervising

staff, working with Board of Directors, answering requests and complaints from residents. Highlights of

this position include:

Collected on 56 delinquent units during the financial crisis, resulting in over $500K in additional

funds to the Association

Rented units that were taken back by the association, resulting in significant additional revenues.

Restructured security staff and reorganized guardhouse to improve on efficiency

Promoted employee recognition programs to improve staff morale and reduce turnover.

Mandated employee cross-training program to ensure coverage when employees are absent.

Increased number of bids on contracts to ensure association is getting the best possible prices.

Joined and assisted Social, Landscaping, Finance and Rules committees.

Created hurricane procedures manual for residents.

Mandated a Meet and Greet meeting for all new owners, renters and agents to ensure knowledge of

WSCA rules and condo documents.

Assist owners and other residents with issues and concerns on an as-needed basis.

Administrative Assistant 2008 to 2010

Originally hired as administrative coverage for two weeks. Hired full-time after Property Manager

returned from vacation.

Supervised and reorganized staff to provide seven-day coverage and improved workforce.

Started employee-of-the-quarter program to recognize superior effort and to improve morale.

Attended Board of Directors meetings.

Created and updated office forms to streamline office.

Reorganized filing system, administrator’s desk and supply closet.

Updated company-required binders

OCEAN GRANDE CONDOMINIUM, Hillsboro Mile, FL May 2008 to October 2008

Office Manager First Service Residential (Formerly Continental Group)

Worked with Property Manager to assist residents and Board of Directors, as needed.

Ran Board meetings in conjunction with Property Manager.

Organized filing system and processed invoices.

Directed front desk and valet to ensure a smooth operation.

Janet Ellis, Page 2

PALM BEACH PATHOLOGY, Palm Beach, FL 2001-2008

Supervisor/Administrative Assistant/Marketing Coordinator

Supervised 16 medical couriers in order to assure timely pick-up of specimens and client satisfaction

Oversaw maintenance of vehicles

Designed and coordinated routes to maximize efficiency and customer service

Administered vacation schedules for 15 Pathologists and Pathology Assistants to ensure adequate office

coverage

Produced and analyzed quarterly expenses for review by Pathologists and accountants.

Performed event planning by organizing participation in national shows

Organized and distributed marketing materials.

Assisted the Office Manager with secretarial duties including front desk coverage, answering

switchboard calls, typing and human resource functions.

PROFESSIONAL AFFILIATIONS

Condominium Association Manager License, State of Florida 2009

AWARDS

City of Wilton Manors Fire Department Certificate of Recognition as Safest Property 2012

First Service Residential Certificate of Excellence Most Community Involvement 2011

Mayor of Wilton Manors named Wilton Station Day September 2nd 2011

Certificate of Commendation Safety for quick response to life safety fire issue 2010

First Service Residential Certificate of Recognition as Safest Property 2010

First Service Residential Rising Star Award 2010

Certificate of Achievement for Non-Violent Crisis Intervention Course 2009

First Service Residential Teamwork of the Year 2009

Administrative Assistant of the Year, Continental Group 2009

EDUCATION

John H Glenn High School, graduated 1985

Gray Systems School for Licensed Community Managers

Notary Public (Expires 2017)

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