Customer Service Representative

FERNANDA CORREA

**** * ********* **, *** ANTONIO TX 78218 912-***-**** (

**********@*******.***

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Customer service representative with communication skills in three

languages. Dependable military spouse characterized as very reliable person

when adhering to schedules and organizational skills.

SUMMARY OF SKILLS:

. Highly motivated to expand knowledge and skills

. Ability to work well under pressure.

. Good communication, interpersonal and problem solving skills

. Speak/Write and Read Excellent Portuguese

. Bilingual in English, and Spanish

. Capability of maintaining the confidentiality

. Ability to give excellent personal and customer service

. Broad knowledge of economics

. Intermediate Application knowledge of MS word, Excel, PowerPoint,

Photoshop

. Ability to seize innovative concepts properly and easily, Ability to

work efficiently to complete the deadlines, analysis of the problems

and resolve conflicts

. Knowledge of contract, criminal and civil employment, constitutional

administration, business events and laws.

EDUCATION:

MedTech, Austin, Texas - 11/2013

Certified Pharmacy Technician (CPhT)

CB Nurse Aid Training, Killeen, Texas

Certified Nurse Assistance - CNA, 25 Hours Clinical Experience

Burnet Training center, American Heart Association

CPR and AED Program / Basic Life Support - BLS, Exp. 1-22-15

Unisinos University, Sao Leopoldo - RS Brazil

76 Credit Hours in Legal and Social Sciences

PROFESSIONAL EXPERIENCE:

Package Handler - FedEx, Boston

2006 to 2008

. Sorted packages according to designated routes reading labels and

barcodes with scanning equipment.

. Loaded packages to delivery trucks in an organized manner from last

delivered items to first deliveries

. Find lost packages to reroute and expedite delivery procedures; re-

packaged damaged boxes

Waitress, Server and Line Cook - 99 Restaurants, Boston

2003 to 2006

. Greeted guests and escorted to designated sitting areas

. Provided customer service by assisting guest placing their orders and

taking orders for the cook to prepare

. Prepared food tickets using electronic system, received and processed

payments from guests via cash, credit/debit card or checks

. Prepared food items and plates according to food preparation

specification following sanitation and safety procedures

. Assisted with cleaning food preparation and serving areas

Legal Office Assistant - Mauro Carvalho, Lawyer, Porto Alegre - Brazil

1999 -2003

. Answered phones, scheduled appointment for customer following set

calendar times

. Greeted customers upon arrival to the office and prepared pre-meeting

documents to be fill out by customers

. Updated customers charts in a regular basis to reflect outstanding

appointments and court hearings

Contact this candidate