Accounts Payable, E-Commerce, Customer support

RESUME

AMLY. K. A

**/***-**,

Kunnathuparampil House,

4th Cross Road,

Edappilly, Cochin-682024.

Mob. : +91-773*******

E-mail: **********@*****.***

Objective:

To make a positive contribution in a challenging assignment where my experience, education, knowledge and skills are applied towards the successful remarkable growth of the organization and eventually facilitate myself in attaining the professional excellence.

Educational Qualification:

Qualification

University

Specialty

Year of completion

B.Com

M G University

Commerce

September 2000

Advanced Diploma in Software Engineering

Delhi University (APTECH)

E-Commerce

4th August 2003

Professional Experience

1. IBM Daksh Pvt Ltd - Bangalore (20/08/2009 to 06/19/2013)

Worked as Team Lead in the GAP US process’s Credits Team. The team handles credit memo processing, Utility Invoice processing, Electronic credit memo review and applying credit memo to the invoice, Adjustment reversals of the paid invoices and credit memos, AP Credit Desk, AP Adjustment Desk, AP Specials Desk, MCR Desk, RPR Desk.

Responsibilities were:

* Handling team activities

* Assist & support team members in their requirements

* Handling and resolving issues without affecting the TAT of 5 working days. If unable to close the issue and is critical in nature, then need to work with the Team Manager to close the issue on immediate basis.

* Communicate with the clients thru call, mail or chat as and when required

* Resolve the credit memos which require more details to process without crossing TAT

* Back up for the team members. If any of the team members are on off I handle that job end to end in their absence.

* Monitor the mail boxes to find out whether any mails are required more attention or pending.

* Sending reports on time to the respective contacts

* Communicate with the team if there is any processing error happens

2. Siemens Information Processing Services Pvt LTD - Bangalore (13/11/2006 to 09/03/ 2009)

Worked as Senior Officer with ASI-Cash Management team as Senior Officer(O2) and there I was handling the SOCs, Siemens Communications, S10, SPTD and Continental Automotives. Here we use SAP, Wachovia Connections and Finavigate for payments.

Responsibilities were:

* Handling payment runs

* Handling rejection of payments and follow-ups

* Month end activities and Reconciliation

* Debit balance follow ups

* Preparing exceptions report and send it to the concerned people

* Working on exception items

* Attending month end and weekly meetings with US contacts of my SOC.

* Assisting our Customer Relation colleagues with their queries

* Get in touch with our IT people in US, if we are facing any issues in payments.

* Co-ordinate with our US contacts

3. Hewlett Packard Pvt Ltd - Bangalore (09/05/2005 to 02/11/2006)

Worked with Gillette Finance in (Cash and Banking department) Payment team and also in their inbound customer care.

My responsibilities were:

* Making manual payment processing in DB (Deutsche Bank)

* Banking Inbox monitoring

* Payment run

* Generating Exception & Suspect Report

* Taking care of payment rejections

* Doing follow-up for incorrect QCTs

* Communicate with the team if there is any important query has arrived in the common inbox

* Making track of processing datas

* Assisting other colleagues if they require any help my end as part of my job

* Preparing minutes of Team meeting

* Attending incoming calls

* Chat & E-Mail support

4. Reliance Infostreams Pvt Ltd - Chennai. (Sister Concern of Reliance Infocomm-DAKC, Mumbai) [1 year]

My responsibilities were:

* Attending Inbound calls of Customers from Kerala and North India and answering their queries, handle their issues, escalating the complaints to the concerned department and get a resolution for the same and feed all the call details in the tool which we use for future reference.

5. Reliant Communications - Cochin [2 Years]

It was a proprietary firm who were dealing with handsets wholesale and retail and mobile connections.

My responsibilities were:

* In charge for their Handset Distribution section (wholesale and retail)

* Maintain monthly report of Idea connection

* Maintain handset & Accessories stock

* Handset billing

* Co-ordinate and manage Sales Executives

* Call up the handset dealers to inform them about new arrivals

* Payment collection of handset via Sales Executives.

6. Indiaoptions.com - Cochin [2 Years]

Worked as web site support executive.

My responsibilities were:

* Manage Online Customer Support for their website classified section of www.indiaoptions.com

* Handle the walk-in customers

* Answer the customer queries via E-Mail, Chat and Phone.

* Solve client issues

* Data Entry

7. Nestsoft Technologies - Cochin [2 Years]

Worked as web site support executive.

My responsibilities were:

* In charge of Online Customer Support for their website classified section of www.keraladaily.com

* Handled the walk-in customers

* E-mail support

* Telecalling & marketing of advertisements in the site

* Handled training sessions of our computer training department

* Solve client issues

* Data Entry

* Database upload and news updating in the website on hourly basis

* Creation of advertisement banners and animations for the web site

Strengths:

* Quick learner, with the ability to grasp complex information.

* Exceptionally motivated self-starter and creative problem-solver, who works hard and love challenges.

* Excellent interpersonal skills and the ability to effectively function as a member of a multi-disciplinary team.

* Have the ability to support and manage the situations

* Is a go getter

* Is straight forward and believe in hard work and team work

* Willing to do things which makes changes and good results

* Love to learn new things in the entire life and utilize my knowledge and talents where ever I am, for good purpose and help my company and the society where I live.

Personal details:

Date of Birth

30-05-1979

Religion

Christian

Gender

Female

Marital Status

Single

Nationality

Indian

State

Kerala

Country

India

Passport No.

J1500933

Driving License

Yes [Bike & 4 Wheeler]

Languages known

English, Hindi, Malayalam

Hobbies

Browsing, Reading, Cooking, Gardening, Driving, Traveling, Stitching, Rosary making, Furniture making (for personal use), watching programs like TLC, Safari Channel, NDTV Good Times, Asianet News, Discovery & National Geographic Channel, adventure activity, photography, collecting cooking recipes, listening music etc.

Declaration:

I hereby declare that all above mentioned details are true, complete and correct to the best of my knowledge and belief.

AMLY K A

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