Customer Service Data Entry

Carla D. Byrd

**** **** ***** **

Decatur, GA ***32

404-***-****

********@*******.***

Profile:

Highly motivated, professional, detail oriented with the ability to

facilitate positive interaction with both internal and external customers,

as well as all levels of management.

Work Experience

Georgia Department of Labor, Atlanta GA 11/10-

present

Secretary

. Provide customer service internal and external

. Route calls to Policy and Procedure analyst

. Maintain unit records and files

. Receive and assign appeals and commissioners emails

. Printing and initial review of time sheets

. Prepare training manuals

. Organizational skills and attention to detail

Bank of America, Lithonia, GA 9/00 -

5/2010

Senior Teller

. Data entry; alpha and numeric

. Balancing approximately 500 daily transactions presented by customers

. Prepared large merchant deposits and created manifest for central

money vault

. Operated vault teller, merchant teller, and drive up teller

. Teller training coach for newly hired tellers

. Posted and balanced daily cash advances

. Posted mortgage payments and credit card payments

Sales and Service Specialist

. Provided customer service for over 100 customers daily

. Opened and closed personal, business and credit card accounts

. Assisted with verification and balanced bank customers errors

presented in banking center

. Retrieved information as requested for money wires to customers and

outside venders

Bank of America, Tucker, GA

Correction Clerk

. Data entry 7000 keystrokes

. Posted and balanced payment deposits daily

. Proofed and processed daily deposits

. Processed and distributed inter-company debit and credit reports

Education/Special Training

Lanier Technical, Institute Atlanta, GA

Certification in Customer Service Skills 1998-

1999

George C. Wallace College Dothan, AL

Business Administration 1983-1985

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