Customer Service Human Resources

Michael Leongtave

*** *. ******* ****, *** Antonio, Texas 78221, 254-***-****, ***********@*****.***

OBJECTIVE: To obtain a position in which I can utilize my management and administrative skills to help

enhance the organization

SUMMARY OF QUALIFICATIONS:

• 15 years of clerical and administrative experience in human resources supervision

• Extensive knowledge of Microsoft Word, Outlook, PowerPoint, Access and Excel

• Experience in processing personnel paperwork for accuracy and with timeliness

• 15 years of customer service experience

EMPLOYMENT

Human Resources Supervisor June 1999-June 2014

U.S. Army

Kitzingen, Germany; Ft. Hood, TX; Camp Red Cloud, South Korea

• Improved the internal processing of personnel evaluation reports, which allowed for over 500 evaluations

to be processed annually, decreasing the processing time by 15%

• Compiled and maintained tracking of all division personnel evaluation reports within the timeline

resulting in 0% being reported late

• Prepared division attendance records with 100% accuracy

• Updated personnel databases with detailed information for over 350 personnel daily with minimal

assistance

• Planned and coordinated monthly briefings with multiple offices for over 300 incoming personnel,

resulting in briefings being delivered with a 100% success rate

• Created excel program to better track division staffing and to move personnel more efficiently to where

they were most needed, this program helped to improve individual unit staffing to over 85% immediately

• Updated all changes in policy and procedures to the proper channels for easy review

• Prepared the training schedules for the section and ensured that all personnel were present and accounted

for

• Trained all section personnel individually and in groups to ensure all personnel had sufficient knowledge

in all human resource functions and systems

• Composed a checklist for all personnel actions, ensuring all actions with the right support documents

were processed with zero delay, this led to the processing rate increasing by 30%

• Coordinated daily working assignments for up to seven personnel to ensure operational efficiency

• Instructed over 40 personnel in multiple units on the various Human Resource Systems and specific job

training

• Educated at minimum 30+ personnel daily on proper policy and procedure through individual and team

meetings

• Maintained time management at a high level, prioritizing workload efficiently, accomplishing tasks on

time with zero error

• Improved the processing of the organizational monthly personnel reports resulting in a 40% increase in

balanced staffing from 35% to 75%

• Oversaw the processing of 5000+ incoming personnel to Northern South Korea monthly

• Assisted the organizational webmaster in creating the divisions welcome website, providing more

information to new personnel arriving to the area making the transition easier

• Provided advice to executive management on personnel shortage and worked close with higher command

to resolve conflicts

Honors/Awards

• Army Commendation Medal, seven Honorably Served

1999-2014

Education

• Mulberry High School, Mulberry, FL Graduated

May 1999

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