Ted Okum

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Ted Okum

***** **** ***** ******

Grand Haven, MI 49417

616-***-**** (home phone)

616-***-**** (cell phone)

EDUCATIONAL BACKGROUND

****-**** ******** ** Science Degree, University of Maryland, College Park, MD

Major: Business and Management

Minor: Accounting

EMPLOYMENT

April, 2012 to present Auto Value, Holland, MI

Parts Sales

Responsible for commercial parts sales, walk-in retail sales, inventory control, and also

involved in custom auto paint mixing for area body shops as well as other stores in the

Auto Value chain.

March, 2009 to April, 2012 Auto Zone, Holland, MI

Assistant Store Manager

Responsible for store management, scheduling of employees, ordering merchandise, bank

deposits, and all managerial functions including assigning work to other employees.

Continue s to provide technical assistance to customers as well as other Auto Zone store

employees.

March, 2007 to March, 2009 Auto Zone, Grand Haven, MI

Parts Sales Manager

Responsible for sales management, ordering merchandise, inventory control, store

management functions, store opening and closing functions, bank deposits, and technical

assistance to customers as well as other Auto Zone store employees.

September, 2006 to March, 2007 Advance Auto Parts, Holland, MI

Assistant Store Manager

Responsible for commercial and walk-in sales, inventory control and merchandising, some

scheduling, store opening and closing functions, and full managerial responsibilities in the

absence of the Store Manager.

October, 2004 to September, 2006 Best Buy, Inc., Grand Rapids, MI

Appliance Consumer Expert

Major appliance sales and merchandising. Experience with custom business software

designed by IBM for Best Buy. Involved in merchandise ordering, inventory control,

maintaining accurate tracking of departmental labor hours to conform to budget

constraints, responsible for some business to business purchases, and responsible for all

special orders in appliances. Selected as Employee of the Month three (3) times in the

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first year of employment and awarded a gold star for the “Most Valuable Player” on the

team.

May, 2004 to October, 2004 ABC Appliance, Holland MI

Appliance Sales

Major appliance sales, TV and video sales.

February, 2004 to May, 2004 Lowes, Holland, MI

Major Appliance Sales

Appliances sales.

July, 2003 to November, 2003 Grand Automotive Group, Coopersville,

MI

Service Advisor

Responsible for greeting customers and assessing service needs, service write-ups, and

customer follow-up.

1990-2003 Bud Schmidt Buick, Baltimore, MD

Assistant Service Manager/Quality

Control

Responsible for service write-ups, customer relations, assisting technicians with complex

repair situations, service notifications and customer follow-up. Responsible for all Service

Department operations in the absence of the Service Manager. Applied labor charges to

invoices, as well as technicians’ time, to payroll account. Monitored warranty expenses

and factory reimbursements.

Responsible for all Service Department operations in the absence of the Service Manager.

1989-1990 Heritage Automotive Group, Owings Mills, MD

Group Service Manager

Responsible for overseeing a group of five (5) technicians in the pursuit of automotive

repair to ensure customer satisfaction. Responsible for labor hours posted to proper

accounts, technicians’ payroll, warranty billing, and reimbursements.

1987-1989 Rea Keech Buick, Inc., Ellicott City, MD

Service Manager

Responsible for all aspects of Service Department operations and customer satisfaction.

1986-1987 Brooks Buick, Inc., Towson, MD

Shop Foreman

Responsible for overseeing technicians and assisting in repair of vehicles. Responsible

for all shop facilities.

1984-1986 Rea Keech Buick, Ellicott City, MD

Assistant Service Manager

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Responsible for service write-ups and assisting the Service Manager in shop operations.

1982-1984 A. D. Anderson Chevrolet, Inc., Baltimore, MD

Service Writer

Responsible for service write-ups.

1974-1982 The Trading Post, Baltimore, MD

General Manager

Responsible for purchasing merchandise for retail sale of men’s clothing, all personnel

matters, marketing, and sales. Completed store bank deposits, controlled purchase

disbursements, scheduled invoice payments, and administered payroll for approximately

fifteen (15) employees.

GENERAL MOTORS CERTIFICATIONS

ASE Certifications

Master of Automotive Electronics

General Motors University/Service Management Program

AWARDS AND SPECIAL RECOGNITION

General Motors Best Service Award - Troubleshooting (1st Place)

Member of Buick Service Masters

Member of Oldsmobile Service Guild

ASE Master Automotive Technician

References available upon request

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