Sales Manager
Resume:
Ted Okum
Resume
Ted Okum
Grand Haven, MI 49417
616-***-**** (home phone)
616-***-**** (cell phone)
EDUCATIONAL BACKGROUND
****-**** ******** ** Science Degree, University of Maryland, College Park, MD
Major: Business and Management
Minor: Accounting
EMPLOYMENT
April, 2012 to present Auto Value, Holland, MI
Parts Sales
Responsible for commercial parts sales, walk-in retail sales, inventory control, and also
involved in custom auto paint mixing for area body shops as well as other stores in the
Auto Value chain.
March, 2009 to April, 2012 Auto Zone, Holland, MI
Assistant Store Manager
Responsible for store management, scheduling of employees, ordering merchandise, bank
deposits, and all managerial functions including assigning work to other employees.
Continue s to provide technical assistance to customers as well as other Auto Zone store
employees.
March, 2007 to March, 2009 Auto Zone, Grand Haven, MI
Parts Sales Manager
Responsible for sales management, ordering merchandise, inventory control, store
management functions, store opening and closing functions, bank deposits, and technical
assistance to customers as well as other Auto Zone store employees.
September, 2006 to March, 2007 Advance Auto Parts, Holland, MI
Assistant Store Manager
Responsible for commercial and walk-in sales, inventory control and merchandising, some
scheduling, store opening and closing functions, and full managerial responsibilities in the
absence of the Store Manager.
October, 2004 to September, 2006 Best Buy, Inc., Grand Rapids, MI
Appliance Consumer Expert
Major appliance sales and merchandising. Experience with custom business software
designed by IBM for Best Buy. Involved in merchandise ordering, inventory control,
maintaining accurate tracking of departmental labor hours to conform to budget
constraints, responsible for some business to business purchases, and responsible for all
special orders in appliances. Selected as Employee of the Month three (3) times in the
Ted Okum
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first year of employment and awarded a gold star for the “Most Valuable Player” on the
team.
May, 2004 to October, 2004 ABC Appliance, Holland MI
Appliance Sales
Major appliance sales, TV and video sales.
February, 2004 to May, 2004 Lowes, Holland, MI
Major Appliance Sales
Appliances sales.
July, 2003 to November, 2003 Grand Automotive Group, Coopersville,
MI
Service Advisor
Responsible for greeting customers and assessing service needs, service write-ups, and
customer follow-up.
1990-2003 Bud Schmidt Buick, Baltimore, MD
Assistant Service Manager/Quality
Control
Responsible for service write-ups, customer relations, assisting technicians with complex
repair situations, service notifications and customer follow-up. Responsible for all Service
Department operations in the absence of the Service Manager. Applied labor charges to
invoices, as well as technicians’ time, to payroll account. Monitored warranty expenses
and factory reimbursements.
Responsible for all Service Department operations in the absence of the Service Manager.
1989-1990 Heritage Automotive Group, Owings Mills, MD
Group Service Manager
Responsible for overseeing a group of five (5) technicians in the pursuit of automotive
repair to ensure customer satisfaction. Responsible for labor hours posted to proper
accounts, technicians’ payroll, warranty billing, and reimbursements.
1987-1989 Rea Keech Buick, Inc., Ellicott City, MD
Service Manager
Responsible for all aspects of Service Department operations and customer satisfaction.
1986-1987 Brooks Buick, Inc., Towson, MD
Shop Foreman
Responsible for overseeing technicians and assisting in repair of vehicles. Responsible
for all shop facilities.
1984-1986 Rea Keech Buick, Ellicott City, MD
Assistant Service Manager
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Responsible for service write-ups and assisting the Service Manager in shop operations.
1982-1984 A. D. Anderson Chevrolet, Inc., Baltimore, MD
Service Writer
Responsible for service write-ups.
1974-1982 The Trading Post, Baltimore, MD
General Manager
Responsible for purchasing merchandise for retail sale of men’s clothing, all personnel
matters, marketing, and sales. Completed store bank deposits, controlled purchase
disbursements, scheduled invoice payments, and administered payroll for approximately
fifteen (15) employees.
GENERAL MOTORS CERTIFICATIONS
ASE Certifications
Master of Automotive Electronics
General Motors University/Service Management Program
AWARDS AND SPECIAL RECOGNITION
General Motors Best Service Award - Troubleshooting (1st Place)
Member of Buick Service Masters
Member of Oldsmobile Service Guild
ASE Master Automotive Technician
References available upon request
Contact this candidate