Customer Service

***** ********** **** *** ***

Dallas, TX *****

Home :972-***-****

**************@*****.***

Ke’Ara Barrett

Objective: Seeking a position where I can gain experience and grow.

Skills and Abilities

Operate electronic register

Alphabetical Filing

Customer Service

Make Change

Stock Merchandise

Answer phones

Manage Others

Computer Literate

Data Entry

Dependable

Great communication skills

Managing Others

Conduct inventory

Time Management

Filing/Sorting

Researching accounts

Balance accounts

Operate folding machine/Pitney Bowes machine

Can work under minimum supervision

Look up accounts

Use of office equipment

Experience

Customer Care Representative

Great Lakes Educational Loan Services

04/07/2014- 07/01/2014

Communicate with borrowers and other authorized individuals using established procedures to

determine the reason for nonpayment or noncompliance, and the ability to meet their loan

obligations using the current Borrower Services call model. Ask for and accept payments,

explain rights and responsibilities to delinquent student loan borrowers.

Call Center Agent

PfsWeb

10/2013-02/2014

Provide excellent customer service over the phone as well as via email. Answer customer’s

questions regarding products and their accounts. Place orders over the phone and also solve any

customer issues without problems escalating to management.

Operations Representative

Bank of America

09/04/2012-07/2013

Perform 10 key data entry for Retail Payments, prioritize tasks and coordinates the submission of

time critical information, sorting using electronic and mechanical equipment, review and process

transactions for item processing, ATM deposits, MICR/image, verify check images to prevent

fraudulent activity

Automated Logistical Specialist

United States Army National Guard

09/16/2011-Present

Establish and maintain stock records, responsible for performing management or warehouse

functions in order to maintain equipment records and parts, general reporting and stock control

functions, receiving and separating incoming supplies, processing them for distribution to

supported units, maintain proper storage of food items, conduct inventory, review and verify

quantities received against bills of lading, contracts, purchase requests, and shipping documents.

Unload, unpack, visually inspect, count, segregate, pelletizes, and store incoming supplies and

equipment. I only report 1 weekend a month.

Shift Supervisor

CVS/Pharmacy

10/2010-07/2011

Open and close the store, supervise other employees, dealt with high volume of cash, manage

others, balance safe and registers, complete paperwork, clean, stock, inventory, receive trucks,

send out damaged goods, resolved customers issues and make sure the store is ran in a

professional manner.

Cashier

Pilot/Flying J

09/2010-11/2010

Work on register, check in merchandise, and provide excellent customer service.

Pharmacy Clerk

08/2009-02/2010

Kroger

Greet customers, Put insurance information into computer, take prescription orders, give

customers their medicine, keep work area clean, and stock.

Education

Kaplan University

05/2014-Present

Associate of Applied Science in Criminal Justice

American Intercontinental University

July 19, 2010- 07/2011

Associate's (AABA) - Business Administration w/concentration in Criminal Justice

A. Maceo Smith HS

June 2008 High School Dallas, TX

I graduated from high school June 1st. I graduated at the top of my class.

Salary Requirements: Open

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