Administrative Assistant Management

NICOLE FITZHUGH

***** ******** **, *********, ** 28278 • Cell: 414-***-**** • *************@*****.***

Summary of Qualifications

• Self-motivated, creative and proactive administrative professional who works with a sense of urgency to

anticipate the needs of the business. Thrives in a fast paced, dynamic process driven environment.

• Possess 17 years of extensive and progressive experience in the coordination, planning and support of

daily operational, project and administrative functions in a highly confidential environment.

• Streamlines processes to maintain efficient workflow and reduce operational costs.

• Applies experience, skills, and knowledge to procedures, processes, and techniques to complex

situations.

• Skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism, tact,

flexibility, superior written and oral communication skills as well as the ability and confidence to

effectively interface with senior management and high profile clients to meet all business needs.

Professional Experience

Clean Power, Wauwatosa, Wisconsin April 2013 – May 2014

Supervisor

• Oversaw day-to-day operations including staff management of 14 employees, employee time tracking,

quality assurance inspections, inventory management and expense tracking.

• Trained new staff members on operations, policies, and chemical handling.

• Created employee incentive program and training initiatives that focused on improving time

management and increasing speed of staff which resulted in significantly lower customer complaints and

increased satisfaction.

GE Healthcare - Acro Services, Waukesha, Wisconsin November 2012 – November 2013

Project Coordinator

• Composed correspondence and created procedural manuals; researched, compiled and analyzed data to

produce complex reports from multiple programs; created Excel spreadsheets.

• Researched and analyzed health management vendors; prepared PowerPoint decks and participated in

pitches.

• Liaison to vendors and healthcare global sites.

• Auditor to certify all GE (except healthcare) global sites in mandatory Health and Wellness program.

• Collected and calculated post event surveys on vendor/event satisfaction; distributed results to

stakeholders.

• Created and maintained org charts for Healthcare sites by collaborating with site leaders on a regular

basis.

• Analyzed the need and approved access to various HealthAhead programs and folders; database

management.

• Created, coordinated and attended global WebEx webinars and teleconference meetings; coordinated

events.

UnitedHealth Group, Wauwatosa, Wisconsin July 2007 – January 2011

Executive Assistant to the Executive Director

• Coordinated and managed day-to-day logistics of the office including inventory and expense

management.

• Coordinated multiple executives’ calendar simultaneously; coordinated logistics and resources for

meetings.

• Organized and scheduled events including budget management.

• Established best practice by initiating Benefits Determination process to track clients Medicare skill

days eliminating costly hospital bills and company fines.

• Coordinated new hire on-boarding: ordering computer equipment, system programs, trained staff on

programs and administrative processes, set-up all job trainings, conducted departmental orientation,

security access and off-boarding of staff; facility management support.

• Arranged corporate travel; reconciled travel expenses, executive AmEx expenses, and P-card expenses

expeditiously in Concur; participated extensively in annual budget management with the executive

director.

• Composed correspondence and created procedural manuals, prepared reports and PowerPoint

presentations.

• Served as business liaison with nursing homes; investigated and resolved member and staff issues.

• Accompanied marketing director at nursing homes to generate new business, distribute brochures and

document new business leads generated by nursing staff; took insurance courses in order to talk about the

product.

e.Funds - Spherion Staffing, Milwaukee, Wisconsin December 2005 – April 2007

Dispute Analyst

• Processed complex Visa debit card disputes; resolved issues by conducting investigations and

collaborating with financial institutions, third party vendors and cardholders.

Marsh USA - Stivers Staffing, Milwaukee, Wisconsin April 2005 – September 2005

Administrative Assistant

• Collaborated with team members and clients to produce insurance proposals and insurance certificates.

• Composed correspondence and coordinated logistics and resources for meetings.

Medical College of Wisconsin - Stivers Staffing, Milwaukee, Wisconsin November 2003 – March 2004

Senior Administrative Assistant to the Director

• Coordinated day-to-day logistics of the office and managed the director’s calendar and schedule.

• Prepared, managed and submitted government grants for various programs and studies and maintained

budgets.

• Conducted literature searches, proof-read and edited manuscripts for publication in medical journals.

• Coordinated and scheduled family training sessions for child asthma study; created all training material.

Pooh's Corner Childcare, Milwaukee, Wisconsin October 2002 – July 2009

Administrative Assistant to the owner

• Coordinated day-to-day logistics of the office while managing the owner’s calendar and schedule.

• Composed all correspondence and forms; created employee and policy handbooks.

• Managed accounts payable, accounts receivables, billing and collection, tracked employee time and

payroll.

Medical College of Wisconsin, Milwaukee, Wisconsin November 1999 – July 2002

Senior Administrative Assistant to the Program and Clinical Directors

• Coordinated day-to-day logistics of the office while managing multiple calendars and schedules.

• Composed all correspondence and completed all physician credentialing and privileging applications.

• Coordinated meetings, travel arrangements and reconciled travel and AmEx expenses in Concur.

• Analyzed, created, input into system and maintained 12 physicians’ complex schedules, with continuous

change.

• Investigated scheduling issues and drafted immediate responses; streamlined process to minimize

conflicts.

• Coordinated and monitored smoking cessation program with clinical director and clinical manager;

created and maintained project information in Access database.

• Cross-trained on clinic front desk procedures, triage line, billing/collections, medical records and patient

referrals.

Manpower World Headquarters, Milwaukee, Wisconsin July 1996 – November 1999

Administrative Assistant to the Executive Director

• Coordinated day-to-day logistics of the office while managing multiple calendars and schedules.

• Composed complex correspondence, created spreadsheets, and created PowerPoint presentation decks.

• Arranged global corporate travel, reconciled travel and other expenses.

• Coordinated all aspects of new hire on-boarding including department orientation and staff off-boarding.

• Managed supply inventory and budget, department expense management including billing and

collections, budget assistance and tracked payroll.

• Coordinated meeting logistics, transcribed dictation, took and distributed meeting minutes.

• Business liaison with insurance carriers; maintained workers' comp policies.

• Handled all incoming and outgoing mail.

Education

University of Phoenix, Waukesha, Wisconsin 2008

Bachelor of Science in Business Management: 3.25

Cardinal Stritch University, Milwaukee, Wisconsin 2004

Associate of Science in Business Management: 3.67

Additional Skills

• Quick learner, love learning new programs and processes, proficient in MS Office Suite, adapt quickly

to a high level of change, positive can-do attitude, time management, prioritization, excellent oral and

written communication, well organized, work well under pressure, team player and works well

individually, excellent judgment, strong problem solver and ability to be objective.

Contact this candidate