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Aftersales Manager Technical Information (Engineering) & Standards

Location:
Settimo Torinese, Piedmont, 10036, Italy
Salary:
70-90 k$
Posted:
August 15, 2014

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Resume:

FORMATO EUROPEO

PER IL CURRICULUM

VITAE

PERSONAL DATA

RICCARDO IORI

Name and Surname

+39.392-***-****

Mobile

Skype contact riccardo.iori2

********@*****.***

E-mail

Nationality ITALIAN

Marital Status Married

Military Service Completed (September ’92)

Pagina 1 - Curriculum vitae di

WORKING EXPERIENCE

From January 2001 to January 2002

• Date

Meteo-sysmic Observatory of Imperia Porto Maurizio spectral analysis

• Name and Address of the employer

Meteo-Climatological Research

• Type of Firm

Researcher

• Type of Work

Collaboration with the Meteo-sysmic Observatory of Imperia to

o

• Main responsibility

complete the data (spectral) analysis of the thesis.

Presentation of the Poster Session during the Congress in “Utrecht

o

18-24 August “ by IMAU (University of Utrecht ), about Anomalies of

Series of temperatures of Imperia (Mediterranean City) from 1876 in

correlation with the trend of glaciers of Maritime Alps and spectral

analysis.

Collaboration with the publication of the book “The ultrasecular series

o

of temperatures of Imperia (Porto Maurizio)”

From February 2002 to March 2003

• Date

C.R.F. (Research Center of Fiat ) – Orbassano

• Name and Address of the employer

C.E.A. (Centro Ergonomia dell’Autoveicolo)

Dept. “Simulation and Virtual Reality”

Resp. Ing Francesco Palma

Automotive

• Type of Firm

Annual Research

• Type of work

o Engineering of network’s comunication (Hw/Sw) between

• Main responsibility

simulator and command room

o Management and Acquisition of the data of handling vehicle in

immersive roominess with NI (National Instruments ) devices

and Tool-Matlab ‘Data-Acquisition’ Sw.

- Development of special driving scenario using Multigen Paradigm

Creator with particular reference for disable driving assessment

routes and variable routes-type friction.

- Realization of Virtual Environment in 3D and of immersive

From March 2003

• Date

Satiz by Quality & Standard Dept. in the Mirafiori Fiat Plant

• Name and Address of the employer

Services/Aftersales Quality

• Type of firm

Key Account by Aftersales FGA ( Fiat Group Automobiles - Volvera)

• Type of work

September 2003 – Dec.2004:

-

Main responsibility

Key Account Manager for the Aftersales’ (Fiat Group ) about Quality

Processes and KPI analysis of the following areas (ISO 9001 cerification):

Warranty

o

Service Engineering

o

Technical Services

o

Technical Help Desk

o

Italy Market Customer Support

o

Customer Care

o

Marketing

o

Business Development

o

Parts&Services-Logistics & Operations

o

Pagina 2 - Curriculum vitae di

January 2004 – January 2005 :

-

o Geomarketing and Markets Analysis (Fiat / Lancia / Alfa Romeo)

- September 2005 - December 2005:

o Manager of Standard Dept.(staff of 20 people) of “O&K“ (Ohrenstein

& Kopper) in Berlin.

January 2006 – July 2008 :

-

o Internal Auditor Qualification (2000 / 19011) AICQ.

o Collaboration with the Project of Internal Quality Handbook referring to the

AQAP 2110- NATO Standard

Key Account by Warranty Dept. of FGA Aftersales at the processes’

o

management of the Aftersales of Dutch Market for the Alfa Romeo

Importers

Key Account by Warranty Dept. of FGA Aftersales at the analysis and

o

control of the Management Metrix (Spare Parts) of the Importers network

(Sud-Africa/Argentina) and for the Dutch Market for the Alfa Romeo

Importers

Support to the Logistics&Operations Dept. of “FGA Aftersales” for

o

processes’ management of spare parts’ supplier quality control .

o Camper Project (Dept. Service Engineering – “FGA Aftersales”) on six

european nations.

o Support to the realization and management of the “ Handbook of Dealer

and Workshop Processes” by the Service Engineering Dept. - “FGA

Aftersales”

o Owner of the multilingual web project in order to implement, maintain in

real time the processes and the documentation to deploy at the world

markets by the Parts and Service Dept. (FGA).

o Owner of the multilingual Technical and Behavioral Training project, in

order to create an on-line site to deploy the technical and behavioural

Standards to the Europe Market.

February 2009 :

-

Technical Publications Dept. (Customer Services) by Iveco,

o

Repair technical publications for the heavy trucks and for military

trucks.

February 2010 :

-

Ref. of Technical Publications of Fire-Fighting Division by Iveco –

o

Brescia for Impact Trakker and Dragon (4x4,6x6,8x8)

-

From September 2011

Technod S.r.l.

• Name and Address of the employer

Automotive

• Type of Firm

Full-time Consultant

• Type of work

Aftersales Quality & Standard Manager

• Main responsibility

- Technical & Commercial Area Manager fot Fire-Fighting Division by Iveco –

(Brescia) and Defence vehicle.

Pagina 3 - Curriculum vitae di

From November 2012

Technod S.r.l. / Iveco

• Name and Address of the employer

Automotive

• Type of Firm

Full-time Consultant

• Type of work

Bus/Coach Maintenance Plan (Serviceability) Dept.:

• Main responsibility

definition of the Maintenance Plan for every model (urban, intercity, turistic)

-

with Engineering in Lyon (France) and manufactoring plant in Vysoke-Myto

(Czechoslovakia)

definition of changes of the Maintenance Plan

-

definition of development and improvement of the Maintenance Plan with

-

Quality and Engineering Department to compete with best performers

definition of Benchmarking with best in class to compare and improve the

-

accessibility and repairability.

From Februay 2013

Technod S.r.l. / Iveco

• Name and Address of the employer

Automotive

• Type of Firm

Full-time Consultant

• Type of work

Technical Publications Governance of Iveco – CNH Industrial, as Supervisor

• Main responsibility

of Defence Vehicle and Special Vehicles “Technical Publications”

Department:

- supplier control of the processes,

- supplier control and management of the comunications between Plant

of Manufactoring, Engineering and Serviceability department, in order to let

them permit to make the Technical Publications right and on time

- control that the changes of the vehicle managed by Engineering

Department (in Italy and in Germany) during the production period have been

reported and included in the tecnical documentations

- monitoring the supplier activities in order to verify that the planning will

be respected

- control of the technical publications(costs, planning, timing,

scheduling);

EDUCATION & SKILLS

25-01-2001

• Date

• Nome e tipo di istituto di istruzione University of Turin, Physics Dept.

o formazione

Neutron Physics / Reactors

-

• Principali materie / abilità

Nuclear Physics Laboratory

-

professionali oggetto dello studio

Biophysics

-

Fluidodinamic

-

Applied Elettronics

-

Digital Elettronics

-

• Result Physics Degree

Pagina 4 - Curriculum vitae di

January 2008

• Date

Auditor Internal Course ( UNI-EN-ISO 9001:2000 / 19011) AICQ

• Nome e tipo di istituto di istruzione

o formazione

Internal Auditor ( UNI-EN-ISO 9001:2000 / 19011) AICQ

• Result

03-10-2008

• Date

• Nome e tipo di istituto di istruzione Politecnico of Turin - Degree in Management Engineering : “Logistic and

o formazione Production”

• Result Degree in Management Engineering “Logistics and Production”

Business School of the “SOLE24ORE”:

Master in Firm & Strategy Management

Master in Marketing & Communication

Master in Leadership & Management

PERSONAL SKILLS

FIRST LANGUAGE ITALIAN

OTHER LANGUAGES

ENGLISH (IELTS CERTIFICATE)

• Capacità di lettura 5.5

• Capacità di scrittura 6.5

• Capacità di espressione orale 5.0

5.5

ESITO

GERMAN

• Esami sostenuti Eurokurs 2 c/o Europa Kolleg,Kassel

C.R.I.

CAPACITÀ E COMPETENZE o

Tennis, swimming

o

ORGANIZZATIVE

Ad es. coordinamento e amministrazione

di persone, progetti, bilanci; sul posto di

lavoro, in attività di volontariato (ad es.

cultura e sport), a casa, ecc.

Windows, Mac, Office

CAPACITÀ E COMPETENZE

TECNICHE

Con computer, attrezzature specifiche,

macchinari, ecc.

ALTRE CAPACITÀ E COMPETENZE Business & Marketing Analysis, Geomarketing, Renewable Energy

Competenze non precedentemente

indicate.

PATENTE O PATENTI B

Pagina 5 - Curriculum vitae di

FURTHER INFORMATIONS

ATTACHED

Pagina 6 - Curriculum vitae di



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