Aftersales Manager Technical Information (Engineering) & Standards
Resume:
FORMATO EUROPEO
PER IL CURRICULUM
VITAE
PERSONAL DATA
RICCARDO IORI
Name and Surname
+39.392-***-****
Mobile
Skype contact riccardo.iori2
acfdo3@r.postjobfree.com
Nationality ITALIAN
Marital Status Married
Military Service Completed (September ’92)
Pagina 1 - Curriculum vitae di
WORKING EXPERIENCE
From January 2001 to January 2002
• Date
Meteo-sysmic Observatory of Imperia Porto Maurizio spectral analysis
• Name and Address of the employer
Meteo-Climatological Research
• Type of Firm
Researcher
• Type of Work
Collaboration with the Meteo-sysmic Observatory of Imperia to
o
• Main responsibility
complete the data (spectral) analysis of the thesis.
Presentation of the Poster Session during the Congress in “Utrecht
o
18-24 August “ by IMAU (University of Utrecht ), about Anomalies of
Series of temperatures of Imperia (Mediterranean City) from 1876 in
correlation with the trend of glaciers of Maritime Alps and spectral
analysis.
Collaboration with the publication of the book “The ultrasecular series
o
of temperatures of Imperia (Porto Maurizio)”
From February 2002 to March 2003
• Date
C.R.F. (Research Center of Fiat ) – Orbassano
• Name and Address of the employer
C.E.A. (Centro Ergonomia dell’Autoveicolo)
Dept. “Simulation and Virtual Reality”
Resp. Ing Francesco Palma
Automotive
• Type of Firm
Annual Research
• Type of work
o Engineering of network’s comunication (Hw/Sw) between
• Main responsibility
simulator and command room
o Management and Acquisition of the data of handling vehicle in
immersive roominess with NI (National Instruments ) devices
and Tool-Matlab ‘Data-Acquisition’ Sw.
- Development of special driving scenario using Multigen Paradigm
Creator with particular reference for disable driving assessment
routes and variable routes-type friction.
- Realization of Virtual Environment in 3D and of immersive
From March 2003
• Date
Satiz by Quality & Standard Dept. in the Mirafiori Fiat Plant
• Name and Address of the employer
Services/Aftersales Quality
• Type of firm
Key Account by Aftersales FGA ( Fiat Group Automobiles - Volvera)
• Type of work
September 2003 – Dec.2004:
-
Main responsibility
Key Account Manager for the Aftersales’ (Fiat Group ) about Quality
Processes and KPI analysis of the following areas (ISO 9001 cerification):
Warranty
o
Service Engineering
o
Technical Services
o
Technical Help Desk
o
Italy Market Customer Support
o
Customer Care
o
Marketing
o
Business Development
o
Parts&Services-Logistics & Operations
o
Pagina 2 - Curriculum vitae di
January 2004 – January 2005 :
-
o Geomarketing and Markets Analysis (Fiat / Lancia / Alfa Romeo)
- September 2005 - December 2005:
o Manager of Standard Dept.(staff of 20 people) of “O&K“ (Ohrenstein
& Kopper) in Berlin.
January 2006 – July 2008 :
-
o Internal Auditor Qualification (2000 / 19011) AICQ.
o Collaboration with the Project of Internal Quality Handbook referring to the
AQAP 2110- NATO Standard
Key Account by Warranty Dept. of FGA Aftersales at the processes’
o
management of the Aftersales of Dutch Market for the Alfa Romeo
Importers
Key Account by Warranty Dept. of FGA Aftersales at the analysis and
o
control of the Management Metrix (Spare Parts) of the Importers network
(Sud-Africa/Argentina) and for the Dutch Market for the Alfa Romeo
Importers
Support to the Logistics&Operations Dept. of “FGA Aftersales” for
o
processes’ management of spare parts’ supplier quality control .
o Camper Project (Dept. Service Engineering – “FGA Aftersales”) on six
european nations.
o Support to the realization and management of the “ Handbook of Dealer
and Workshop Processes” by the Service Engineering Dept. - “FGA
Aftersales”
o Owner of the multilingual web project in order to implement, maintain in
real time the processes and the documentation to deploy at the world
markets by the Parts and Service Dept. (FGA).
o Owner of the multilingual Technical and Behavioral Training project, in
order to create an on-line site to deploy the technical and behavioural
Standards to the Europe Market.
February 2009 :
-
Technical Publications Dept. (Customer Services) by Iveco,
o
Repair technical publications for the heavy trucks and for military
trucks.
February 2010 :
-
Ref. of Technical Publications of Fire-Fighting Division by Iveco –
o
Brescia for Impact Trakker and Dragon (4x4,6x6,8x8)
-
From September 2011
Technod S.r.l.
• Name and Address of the employer
Automotive
• Type of Firm
Full-time Consultant
• Type of work
Aftersales Quality & Standard Manager
• Main responsibility
- Technical & Commercial Area Manager fot Fire-Fighting Division by Iveco –
(Brescia) and Defence vehicle.
Pagina 3 - Curriculum vitae di
From November 2012
Technod S.r.l. / Iveco
• Name and Address of the employer
Automotive
• Type of Firm
Full-time Consultant
• Type of work
Bus/Coach Maintenance Plan (Serviceability) Dept.:
• Main responsibility
definition of the Maintenance Plan for every model (urban, intercity, turistic)
-
with Engineering in Lyon (France) and manufactoring plant in Vysoke-Myto
(Czechoslovakia)
definition of changes of the Maintenance Plan
-
definition of development and improvement of the Maintenance Plan with
-
Quality and Engineering Department to compete with best performers
definition of Benchmarking with best in class to compare and improve the
-
accessibility and repairability.
From Februay 2013
Technod S.r.l. / Iveco
• Name and Address of the employer
Automotive
• Type of Firm
Full-time Consultant
• Type of work
Technical Publications Governance of Iveco – CNH Industrial, as Supervisor
• Main responsibility
of Defence Vehicle and Special Vehicles “Technical Publications”
Department:
- supplier control of the processes,
- supplier control and management of the comunications between Plant
of Manufactoring, Engineering and Serviceability department, in order to let
them permit to make the Technical Publications right and on time
- control that the changes of the vehicle managed by Engineering
Department (in Italy and in Germany) during the production period have been
reported and included in the tecnical documentations
- monitoring the supplier activities in order to verify that the planning will
be respected
- control of the technical publications(costs, planning, timing,
scheduling);
EDUCATION & SKILLS
25-01-2001
• Date
• Nome e tipo di istituto di istruzione University of Turin, Physics Dept.
o formazione
Neutron Physics / Reactors
-
• Principali materie / abilità
Nuclear Physics Laboratory
-
professionali oggetto dello studio
Biophysics
-
Fluidodinamic
-
Applied Elettronics
-
Digital Elettronics
-
• Result Physics Degree
Pagina 4 - Curriculum vitae di
January 2008
• Date
Auditor Internal Course ( UNI-EN-ISO 9001:2000 / 19011) AICQ
• Nome e tipo di istituto di istruzione
o formazione
Internal Auditor ( UNI-EN-ISO 9001:2000 / 19011) AICQ
• Result
03-10-2008
• Date
• Nome e tipo di istituto di istruzione Politecnico of Turin - Degree in Management Engineering : “Logistic and
o formazione Production”
• Result Degree in Management Engineering “Logistics and Production”
Business School of the “SOLE24ORE”:
Master in Firm & Strategy Management
Master in Marketing & Communication
Master in Leadership & Management
PERSONAL SKILLS
FIRST LANGUAGE ITALIAN
OTHER LANGUAGES
ENGLISH (IELTS CERTIFICATE)
• Capacità di lettura 5.5
• Capacità di scrittura 6.5
• Capacità di espressione orale 5.0
5.5
ESITO
GERMAN
• Esami sostenuti Eurokurs 2 c/o Europa Kolleg,Kassel
C.R.I.
CAPACITÀ E COMPETENZE o
Tennis, swimming
o
ORGANIZZATIVE
Ad es. coordinamento e amministrazione
di persone, progetti, bilanci; sul posto di
lavoro, in attività di volontariato (ad es.
cultura e sport), a casa, ecc.
Windows, Mac, Office
CAPACITÀ E COMPETENZE
TECNICHE
Con computer, attrezzature specifiche,
macchinari, ecc.
ALTRE CAPACITÀ E COMPETENZE Business & Marketing Analysis, Geomarketing, Renewable Energy
Competenze non precedentemente
indicate.
PATENTE O PATENTI B
Pagina 5 - Curriculum vitae di
FURTHER INFORMATIONS
ATTACHED
Pagina 6 - Curriculum vitae di
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