Customer Service Representative

Shynaste Morrow

Memphis, TN

*********@*****.*** - 901-***-****

WORK EXPERIENCE

Customer Service Representative

Verizon Call Center - Memphis, TN - November 2013 to Present

Responsibilities

:

Obtains client information by answering telephone calls; interviewing clients; verifying information.

Determines eligibility by comparing client information to requirements.

Establishes policies by entering client information; confirming pricing.

Informs clients by explaining procedures; answering questions; providing information.

Maintains communication equipment by reporting problems.

Maintains and improves quality results by adhering to standards and guidelines; recommending improved

procedures.

Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Accomplishes sales and organization mission by completing related results as needed.

Accomplishments

Key Accomplishments:

Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550

inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy,

volume).Became the lead "go-to" person for new reps and particularly challenging calls as one of the

company’s primary mentors/trainers of both new and established employees.Helped company attain the

highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories

including communication skills, listening skills, problem resolution and politeness.Officially commended for

initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance

evaluations.Completed voluntary customer service training to learn ways to enhance customer satisfaction

and improve productivity.

Skills Used

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus,

Customer Service, Attention to Detail, Professionalism, Multi-tasking

Warehouse

Nike - Memphis, TN - March 2012 to Present

Responsibilities

Picking, & packing

Accomplishments

I've been hired permanently at Nike.

Skills Used

Flexibility, Hard work, Team work

Cashier (Crew)

Wendy's - Memphis, TN - October 2011 to June 2013

Responsibilities

Great customers, take orders, operate cash register, bag food.

Accomplishments

I went from a Cashier to a Assistant Manager

Skills Used

I gained more customer appreciation & customer service skills. Meet a lot of friendly faces. Promotion.

Pick/Packer

Staflline - Memphis, TN - September 2011 to February 2013

Responsibilities

Picking, packing, auditing, restock, put backs, RF scan gun, labeling, recounts, housekeeping when all work

is done.

Accomplishments

Raise from a Temp which staring pay is 7.25 to a core temp which pay is 9.00

Skills Used

RF gun, voice manual picking device, Microsoft Software

EDUCATION

Medical Assistant/Phlebotomy in Medicine

Dr. Benjamin L. Hooks Job Corps Center - Memphis, TN

2012 to 2013

High School Dipolma in English

Greenwood High School - Greenwood, IN

2009 to 2012

SKILLS

Picking

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