Customer Service Representative

Dear Sir or Madam:

I am submitting my resume in response to your available position. It

would be a pleasure to meet with you so that I might demonstrate how my

abilities fit your needs precisely.

As you will find from the enclosed resume, I am proficient with a

variety of computer software programs as well as in multi tasking. I am

experienced with managing dental offices with a staff.

What my resume does not reveal is my professional demeanor and

appearance. In a business environment, these qualities are of the utmost

importance in dealing with patients as well as co-workers. In me you will

discover a reliable, detail-orientated, and extremely hard working

associate. One who will serve as a model to encourage other staff members

to demonstrate the same high standard of professionalism.

If you will contact me at 216-***-**** or 216-***-**** we can

schedule an appointment.

Sincerely,

Lisa Brooks

Enclosure

Lisa Brooks

Cell 216-***-****

Home 216-***-****

Email: ************@*********.***

OBJECTIVE: To obtain a position as a dental office manager in a

professional atmosphere to utilize my

experience.

EDUCATION: Hammel College

6500 Emory

Berea, Ohio 1983-1984

Certificate received for Dental

assistant/Receptionist

Cuyahoga Community College

Eastern campus

Cleveland, Ohio 1982-1983

Dean's list, Dental hygiene (major)

Regina High School

1857 S. Green Rd.

South Euclid, Ohio 1979-1982

General studies, diploma received

EXPERIENCE: Randall Dental Center

4616 Warrensville Ctr. Rd.

North Randall, Ohio 44128

June 2, 2004-present

Dental office manager

Duties: Manage a staff with skills in data entry, billing private insurance-

medicaid, insurance tracking, recall system, accounts receivable, accounts

payable, payroll, telephones, treatment plans, verify benefits, co

payments/deductibles, electronic billing. Eaglesoft, Foxdent, Dentrix,

Softdent software packages, digital x-rays.

Medical Mutual Of Ohio

2060 East Ninth St.

Cleveland, Ohio 44112

February 1997-May 2004

Customer service representative/Claims processor

Duties: Customer service duties were to accept incoming customer and

provider inquiries utilizing a multi-lined telephone system accompanied by

a data based software program to record inquiries. Resolving customer and

provider issues following the standards of the company in a production

environment. As a claims processor duties were to process medical and

dental claims to final adjudication for specific groups such as State of

Ohio, Cose plans in a production environment.

Sharon Citron, D.M.D.

14100 Cedar Rd. #360

University Heights, Ohio 44121

July 1996-February 1997

Dental office manager/Dental assistant

Duties: Manage office with staff. Four handed dentistry, x-rays, assist

oral surgery.

Madge Potts-Williams, D.D.S.

5 Severance Circle

Cleveland Heights, Ohio 44118

October 1990-July 1996

Dental office manager/Dental assistant

Duties: Manage office with staff, assist when needed with four handed

dentistry.

Berke Dental Center

10900 Carnegie

Cleveland, Ohio 44105

1984-1989

Duties: Four handed dentistry, x-rays, instrument sterilization.

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