Manager Customer Service
Resume:
John S. Tomassilli
Blacklick, OH 43004
************@*******.***
PROFILE
A self-motivated, results oriented individual with a solid background in
ISO/Total Quality Management, Just in Time methodology, labor, sales, and
clerical management in a highly competitive service industry.
*Experience in managing, supervising and training all management,
clerical and labor employees.
*Experience in the recruitment and hiring of employees.
*Good people skills: building relationships with customers,
employees, and superiors.
*Trained in Hazardous Materials, OSHA, DOT, TSA, and Drug & Alcohol
Awareness.
PROFESSIONAL EXPERIENCE
STATE INDUSTRIAL PRODUCTS (6/11 - Present)
Distribution and Transportation Manager (7/13-Present)
Direct the 6 Warehouse Managers and activities of Logistics, and
Distribution at warehouse locations in Los Angeles, CA, Tulsa, OK, Atlanta,
GA, Hebron, OH, Puerto Rico and Canada. Develop, implement and ensure that
locations operate within established budgets. Direct and establish goals
and responsibilities for all warehouse and transportation functions.
Ensure locations operate within established ISO requirements.
Logistics Manager, Hebron, OH (6/11-6/13)
Responsibilities include movement of all freight into, within and out of
the SIP logistics network and end of line customers. Transportation
includes small package, refrigerated, LTL, TL, and tankers of all raw
materials and finished goods. Negotiate freight rates, carrier selection,
vendor selection, freight contracts, claims, bill audit and analysis. Work
daily with Warehouse Managers, Traffic Department, Replenishment Planning
and the Accounting Group. Accountable savings of $2,500,000 over a 2 year
period through new process changes, contract negotiations, planning and
analytical measures.
RYDER INTEGRATED LOGISTICS (6/05-6/11)
Logistics Manager, Marion, OH
Work in a private company's processing plant to implement sold process
management in a logistics operation. Manage customer satisfaction through
execution and adherence to pre-established customer success factors.
Manage all areas of transportation, safety, DOT regulations, profit and
loss responsibility and customer service. Lead an office of 4 that
dispatched 16 drivers at 2 locations along with contracted carriers.
FEDEX GROUND (12/04-6/05)
Smart Post Linehaul Service Manager, Pittsburgh, PA
Manage and oversee 12 Hub locations nationwide. Implement routes,
schedules, carriers, and rates for start up operation. Monitor service and
cost of freight from pickup at the customer's dock, to the delivery points
at Bulk Mail Centers, Destination Delivery Units, and Sectional Center
Facilities.
AIR GROUND XPRESS (11/01-8/04)
Heavyweight Transportation Manager, Pittsburgh, PA
Manage 15 local and 45 linehaul drivers in daily handling of air and ocean
shipments. Transport and monitor import, export and domestic shipments for
freight forwarders from JFK, EWR, PHL, BWI and PIT. Oversee local P&D
operation and daily dock operation to ensure customer requirements are met
in an efficient and cost effective manner. Manage profit and loss
statements, revenue reports and cost of sales.
EAGLE GLOBAL LOGISTICS (1/98 - 5/01)
Manager-EFS Station Group, Pittsburgh, PA
Lead, manage, direct and oversee daily ground transportation operations to
ensure customer requirements are met. Manage profit and loss statements,
drivers, dock workers, supervisors, sales representatives, and clerical
employees. Increased driver pool from 5 to 32 drivers and reduced
contracted freight given to outside carriers from 70% to 25%. Started as a
bottom 5 location and rose to a top 5 location in a 100 location network.
ROADWAY EXPRESS, INC (3/88 TO 1/98)
Terminal Operations Manager, Cleveland, OH (11/95 to 1/98)
Manage a team of 45 union employees, 5 sales representatives, 8
supervisors, 2 garage employees, and 9 clerical employees in routing and
distribution of multi-million dollar, time-sensitive shipments.
Weight and Inspection Manager, Akron, OH (6/95 to 11/95)
Perform and assist with weight and inspection corrections in a breakbulk
facility. Ensure that all NMFC numbers and classification of freight are
accurate.
District Work Methods Manager, Akron, OH (5/94 to 6/95)
Travel to 25 locations in OH, NY, PA and WV to audit policies and processes
that have been implemented by the District Manager and staff. Responsible
for P&D, Dock, and Load Factor goals at all locations and at the District
level.
Terminal Operations Manager & Supervisor, Youngstown, OH (8/90 to 5/94)
Manage a 24/5 facility in all areas of operations. Lead and direct 4
supervisors in their job duties.
Supervisor, Indianapolis, IN (3/88 to 8/90)
Supervise 50 to 60 union employees per shift at a 142 door facility during
unloading, loading and consolidation of freight for 25 satellite locations.
EDUCATION
Youngstown State University, Youngstown, OH
Bachelors in Marketing Management
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