Creative IT Professional with Web Design Skill

CINDY A. FAYA

Phone: 443-***-****

**********@*****.***

Summary

Advanced knowledge and experience of a wide range of computer techniques, monitoring data integrity and security of

desktops, laptops, smartphones and various assisted technology equipment. Experienced in troubleshooting printers,

scanners, laptops and desktops for both hardware and software issues. Working knowledge with OS Ticketing systems

and Network management. Experienced with Adobe Creative Suite with in depth education and proven ability with Photo

Shop and InDesign Experienced in building and deployment of global images for desktops and laptops. Excellent working

knowledge of Windows Network environment with working knowledge of Linux based servers. Proficient in developing,

setting up, deploying and managing an infrastructure of a local area network (LAN). Excellent organizational skills. Strong

problem solving skills. Ability to deal with a diverse population with discretion and tact. Exceptional customer

communication skills. 14 years in Financial Industry with emphasis on development of relationships in targeted and

traditionally difficult demographical areas; rendering unbiased and ethical mortgage decisions in the best interest of the

clients.

Employment History

Help Desk Coordinator, Computer Network Support Specialist

05/2012 - 07/2014 Benedictine Programs and Services 14299 Benedictine Lane, Ridgely, MD

Served as the IT Help Desk coordinator to provide assistance to company users of company- and/or client-provided

information resources technology. Coordinated training of new equipment and maintained hardware and software for a

company employing over 400 users in 4 locations. Provided day to day maintenance and troubleshooting services with a

face to face and telephone venue. Maintained company inventory of computers, iPads, and other assisted technology

resources for asset tracking and projection reporting to Board of Directors. Imaged and prepared computers for

specialized use and for average office use. Maintained all communication, reporting of troubleshooting and service

requests logs for various departments. Responsible for account management using Active Directory and Server 2008,

password reset and account creation. Maintained instructional materials for user applications and made

recommendations for additions to learning aids and tools. Conducted needs assessments, evaluated assistance currently

being offered and developed approaches to enhance company capabilities for user support. Provided user support and

training for various programs including Microsoft Office 2010, Board Maker, and Writing with symbols. Designed and

created various advertising materials for Departmental Managers. Created user friendly forms for staff to maximize

efficiency. Limited experience with Sage products.

Network Administrator/Advertising Manager

01/2010 - 05/2012 Ezell Computer Concepts 607 Kimberly Way, Stevensville, MD

Responsible for maintaining network and all computer service issues in addition to being responsible for all advertising

media utilizing various web design and graphic programs.

Loan Officer, Financial Specialist

01/2009 - 01/2010 1st Chesapeake Home Mortgage 2525 Riva Rd Suite 121, A

Originate and process mortgage loan applications to adhere to FHA/VA/USDA/Construction loan guidelines.

Mortgage Loan Underwriter, Financial Specialist

07/2005 - 12/2009 Allied Home Mortgage 67 Franklin Street, A

Reviewed, validated, underwrote and rendered decisions for FHA/VA/USDA and conventional mortgage loan applications. Maintain

reported default rate.

DE-VA-USDA Underwriter/Licensed Credit Counselor, Financial Specialist

01/1996 - 07/2005 Various Mortgage Companies Mid-Atlantic Region, A

Provided credit counseling and financial advice to clients in preparation of home loan purchase, processed and underwrote loan ap

current guidelines.

Education

Chesapeake College Wye Mills, MD Associate's Degree Multimedia Web Design / Customer Support

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