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Customer Service Administrative Assistant

Location:
Apex, NC
Posted:
August 14, 2014

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Resume:

***,****** **** *****,****,nc,*****•PHONE 919-***-****• E MAIL acfdig@r.postjobfree.com

Manju Sathish

Dedicated, adept and customer focused administrative professional offering secretarial and administrative

abilities. Adaptable team player recognized for willingness to learn new skills. Demonstrated ability to

communicate effectively with people. Posses excellent customer service skills. Competency in various

computer skills.

Education

1990 1993 Kerala University Kerala, India

Bachelor of Economics

2007 – 2007 Community College Rochester, NY

Successfully completed Certificate course on Medical Vocabulary

2008 – 2008 Successfully completed Job training for manual and tools based Software Testing

Work experience

2014 March May Alere Toxicology as Field Representative for Advanced Pain Consultants

Collecting Specimen

Filling Requisition Forms and Entering Data into Patients’ Charts

Obtaining Insurance Data and Demographics of Patients from SOAP Notes

Sending Specimen with Patient’s Records to the Lab

Receiving and Entering the Lab Results into EMR

Externship as Medical Administrative Assistant, Advance Pain Consultants, Raleigh, NC September 2013

February 2014

Obtaining vital signs

Assisting Physician in Procedures

Assisting Guest/ Visitors

Ultrasound and X Ray assisting

Administrative duties/ Clinical duties

Medical Transcription

Performing EMR (Electronic Medical Records )

Bookkeeping

QuickBooks

• Bank Deposits

2006 2007 Heart Associates of Rochester Rochester, NY

Medical Administrative Assistant

Provided crucial administrative support to the CEO and the senior cardiologists of the clinic.

Acted as the liaison person between the patients and the doctor.

Provided excellent customer service by greeted and caring patients

In charge of scheduling appointments, answering telephones, performing data entry, billing and coding

and other office administrative duties.

Responsible for implementing enhanced patient care services.

Worked extensively in identifying and resolving the problems of delays in patient treatment while

ensuring excellent customer service.

Interacted positively with patients, staff personnel, surgeons and cardiologists.

In charge of patients communications. Obtained vital signs and followed up with timely and accurate

medical records keeping procedures.

Received extensive training in job related medical devices and equipments. Responsible in setting up

and ensuring the proper use of these medical equipments.

In charge of observing, organizing and reporting changes in patients’ conditions and other matters of

concern which requires the knowledge in medical terminology.

Great team player who can manage a high volume workload within a deadline driven environment

Received complements from doctors, collogues and patients for job performance and outstanding

customer/patient care.

2002 – 2003 Sun Shine Enterprises Kerala, India

Cashier.

. Receive payment by cash,check, creit cards or automatic debits,

. Issue receipts, refunds, credits or due to costumers.

.Record the amount of money spent and received daily by clients or company management.

. Handling coustomer queries and other front office functions.

social/ volunteer work

Active parent volunteer in kids school, at Rochester, NY, Carpenter Elementary school, Cary, NC.

3333333333333333333333333333333333333333333333Involved in the school library work.

Organized and co coordinated several cultural events for local non profit organizations.

During these events worked closely with parents and kids for choreographing dance performances.

Active member of GCKA, a non profit Indian cultural organization.

skills

Proficiency in MS Word, Excel, MS Office, Outlook Express, PowerPoint..

Windows 98, 2000 and XP, Vista

Software Testing, QA,

Great flair for arts and crafts



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