Customer Service Administrative Assistant
Resume:
***,****** **** *****,****,nc,*****•PHONE 919-***-****• E MAIL ************@*****.***
Manju Sathish
Dedicated, adept and customer focused administrative professional offering secretarial and administrative
abilities. Adaptable team player recognized for willingness to learn new skills. Demonstrated ability to
communicate effectively with people. Posses excellent customer service skills. Competency in various
computer skills.
Education
1990 1993 Kerala University Kerala, India
Bachelor of Economics
2007 – 2007 Community College Rochester, NY
Successfully completed Certificate course on Medical Vocabulary
2008 – 2008 Successfully completed Job training for manual and tools based Software Testing
Work experience
2014 March May Alere Toxicology as Field Representative for Advanced Pain Consultants
Collecting Specimen
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Filling Requisition Forms and Entering Data into Patients’ Charts
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Obtaining Insurance Data and Demographics of Patients from SOAP Notes
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Sending Specimen with Patient’s Records to the Lab
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Receiving and Entering the Lab Results into EMR
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Externship as Medical Administrative Assistant, Advance Pain Consultants, Raleigh, NC September 2013
February 2014
Obtaining vital signs
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Assisting Physician in Procedures
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Assisting Guest/ Visitors
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Ultrasound and X Ray assisting
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Administrative duties/ Clinical duties
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Medical Transcription
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Performing EMR (Electronic Medical Records )
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Bookkeeping
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QuickBooks
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• Bank Deposits
2006 2007 Heart Associates of Rochester Rochester, NY
Medical Administrative Assistant
Provided crucial administrative support to the CEO and the senior cardiologists of the clinic.
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Acted as the liaison person between the patients and the doctor.
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Provided excellent customer service by greeted and caring patients
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In charge of scheduling appointments, answering telephones, performing data entry, billing and coding
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and other office administrative duties.
Responsible for implementing enhanced patient care services.
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Worked extensively in identifying and resolving the problems of delays in patient treatment while
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ensuring excellent customer service.
Interacted positively with patients, staff personnel, surgeons and cardiologists.
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In charge of patients communications. Obtained vital signs and followed up with timely and accurate
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medical records keeping procedures.
Received extensive training in job related medical devices and equipments. Responsible in setting up
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and ensuring the proper use of these medical equipments.
In charge of observing, organizing and reporting changes in patients’ conditions and other matters of
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concern which requires the knowledge in medical terminology.
Great team player who can manage a high volume workload within a deadline driven environment
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Received complements from doctors, collogues and patients for job performance and outstanding
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customer/patient care.
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2002 – 2003 Sun Shine Enterprises Kerala, India
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Cashier.
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. Receive payment by cash,check, creit cards or automatic debits,
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. Issue receipts, refunds, credits or due to costumers.
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.Record the amount of money spent and received daily by clients or company management.
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. Handling coustomer queries and other front office functions.
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social/ volunteer work
Active parent volunteer in kids school, at Rochester, NY, Carpenter Elementary school, Cary, NC.
3333333333333333333333333333333333333333333333Involved in the school library work.
Organized and co coordinated several cultural events for local non profit organizations.
During these events worked closely with parents and kids for choreographing dance performances.
Active member of GCKA, a non profit Indian cultural organization.
skills
Proficiency in MS Word, Excel, MS Office, Outlook Express, PowerPoint..
Windows 98, 2000 and XP, Vista
Software Testing, QA,
Great flair for arts and crafts
Contact this candidate