Service Assistant

Ivori M. Pinkney

**** *. ***** ****** **** *, Gardena CA. 90247

************@*****.*** 702-***-****

Objective

Seeking a challenging position, utilizing abilities developed through my

experience and education, with the opportunity for professional growth

based on performance.

SUMMARY OF QUALIFICATIONS

Self starter with strong organizational and communicational skills, with

strong work ethic, and driven by desire of perfection, self motivated,

problem solver. Experience collaborating with multi-disciplinary team of

health care professional in the decision making process to meet client's

needs.

WORK EXPERIENCE

PRWT Services, Los Angeles, CA. July,

2013 - June 2014

. Worked as Call Center Representative for parking enforcement

. Answered call regarding parking tickets

. Scheduled hearing for people who appealed their parking tickets

. Typed information regarding hearings and appeals using multiple

computer screens

SITEL, AAA (Call Center), Las Vegas, NV.

February, 2013 - Present

. Ability to analyze/resolve problems and adapt to change

. Solid vocabulary, math, and multi-tasking skills

. Superb telephone etiquette

. Typing, using a multiple computer screes

. Able to actively listen, build rapport and display empathy

. Recognize and diffuse escalated situations in a patient, professional

and courteous manner

City of Los Angeles, Dept. of Sanitation (Call Center), LA. CA.

April, 2010 - November 2011

. Collaborated with departmental managers on weekly postings for master

report and documents to facilitate the accurate and timely writing,

editing, and preparation of final copy from draft to distribution

. Responsible for conferring with management in order to obtain

resolution regarding issues of unfamiliarity to avoid providing

invalid information to customers or anyone with recycling questions in

sanitation.

. Reviews deadlines for collection action events, initiates collection

activities.

. Resolves collection disputes; makes inquiries, researches, and

communicates with internal and external customers. Performs severance

activities after approvals; stop service, cancellation & container

removal.

. Initiates telephone and/or email contact with internal & external

customers with amounts past due, determining reason and arranging for

collection or adjustment to correct errors in accounts..

. Handles telephone inquiries from customers.

. Prepares Collection Reports for Supervision as requested

. Cashiered, and weighted trucks for recycled waste

Centinela Outpatient Recovery, Inglewood, Ca

June, 2008 - February, 2010

. Act as liaison between clients and community resource agencies to

arrange for support in areas of financial assistance, education,

work, housing, and co-facilitate cognitive and social skills

group.

. Worked with populations facing situations that include desertion,

unemployment, and evictions.

. Effectively interfaced with community business owners in an on-going

effort to elicit their support in assisting challenged individuals to

successfully integrate into the community.

. Scheduled appointments to meet with school counselors, principals, and

guidance counselors to see if youth with ADHD/ADD are meeting their

target goals

WLCAC, Recreational Assistant LA. CA.

June, 2009 - September, 2009

. Work with children who needed more one-on-one assistants

. Provided activities for children who had a hard time with

inattentiveness, over-active, impulsive, or a combination of both

. Provide in-service and on-going training for new hires

. Established goals for activities, and gave awards to those children

who achieved their goals (active listening, raising of hands, and

participations).

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EDUCATION

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