Customer Service Quality Assurance

***** ****** **** **** ***** 804-***-****

Dinwiddie, VA 23841

LYNN DODDS

I am looking for a challenging position where my current knowledge can be put to use.

Objective

The position I am seeking would give me some new experiences and allow me to use my

knowledge and leadership abilities.

MS Word MS Excel MS Access

Software

MS Outlook MS PowerPoint Internet Explorer

Proficiencies SAP E-Workplace EProcurement

Haystack Gold ILS BINCS

LOLA WAWF DIBBS E-Mall

HVAC Mainframe

I am a motivated person who works well in groups or solo. I am a fast learner, self-

Strengths

starter who likes a challenge. I like to help customers, teach co-workers, and improve

things that are not as efficient as they could be. I enjoy providing good customer service.

Currently employed by LTM/GMS Post Awards

Employment

Ogden Project

History

Officer 37.5 years US Government):

Contracting Officer – Annuite Pre Award Contracting

Acquisition Specialist Pre and Post Awards

General Supply Specialist

Cataloging Team Lead

Education Technician

Utilities Systems Operator

Publications Distribution Officer Supervisor

Aircraft Electrician Journeyman, Team Lead

Electronics Technician

Clerk/Secretary

Experience

• Negotiations

• Pre and Post Awards experience with large and small and Long Term

Contracts

• Analyze Offers

• First Article Test; Quality Assurance Instructions (QALIs) Production Lot

Testing, Critical Safety Items

• Statements of Work

• Pre-negotiations Briefings

• Post Award Negotiation Memorandums

• Synopsis

• Processed Reports of Discrepancies (RODS) and Source Discrepancy

Reports (SDRs).

• Familiar with FAR, DFAR and local regulations

• Contracting Officer – Warrant $500,000.00

• Cataloging items

• Read Blueprints and Drawings

• Coordination and Collaboration with all branches of Service

• Digitized Office

• Develop Action Plan for downsizing Office from 7 to 2 employees

• Cross-trained personnel

• Developed and Adjusted Goals

• Developed Time lines

• Prepared and Delivered Briefings

• Prepared Budget

• Prepared Quarterly and Yearly Reports

• Served on BRAC team during base closure

• Supervised military personnel

• Forecast demands

• Ordered supplies

• Quality Assurance on Aircraft

• Trained electricians

• Managed Inventory

• Refurbished black boxes

• Excellent Customer Service and Communication Skills

• Collect/Compile Data create reports

• Streamline Databases/Procedures/Filing Systems

• Report problems to upper management

• Created technical documentation on “how to” complete tasks

• Created Spreadsheets to capture data

• Created Microsoft Access Databases

• Problem solving – documented/resolved issues

Education

Wayland Baptist University MBA 3.46 GPA (1996); BA – Business 3.56 GPA

(1994); American River Junior College 45 units Electronics; Shasta Junior College

– AA – Liberal Arts (1971)

Relevant Coursework: Managerial Economics, Structure and Process

Organization; Strategic Planning; Management; Marketing Analysis; Business

Ethics; Human Resource Management; Managerial Accounting; Managerial

Finance; Organization Theory; Production Operations Management

Relevant Job Training: Contracting 101, 104, 202, 210, 204. Basic Statistics;

Effective Writing; Unlocking Contract Issues; Log Term Contracting Types and

Strategies; Best Value Determination; Briefing Techniques; Conflict Management;

Violence in the Workplace; Drawings, Dimensions and Tolerance; Blueprint

Reading; Properties of Metals/Physical Metallurgy; Introduction to Multi-view

Drawings; Introduction to Non-Metals; and Electrical Theory and Schematic

Symbols.

References

Supplied upon request

Certification and

Contracting DAWIA Level II Certification

Awards

Sustained Superior Performance 2006 thru 2008 – 2010 thru 2013; Numerous

Team and Individual awards from 2003 thru 2013.

Contact this candidate