Customer Service, Sales

Vanessa P. Kemp

*** *** ****** ***, *******, Texas 7 7094

Cell: 7 13 - 478 - 3359

*******************@*****.***

Professional Summary

Customer service-oriented individual dedicated to providing warm and caring clerical and customer/patient

care. Skilled in providing excellent customer service while having the ability to communicate clearly and

effectively to patients, customers or staff. Aspiring, yet enthusiastic and mature Healthcare Receptionist with

excellent people skills and dedicated work ethic. Strong attention to detail and decent knowledge of medical

terminology.

Skill Highlights

Maintains strict confidentiality Fast learner

Trained in ICD-9 Attention to detail

CPT and HCPCS coding Strong work ethic

Team player with positive attitude Good written communication

Professional Experience

Nordstrom March 2012 to June 2014

Sales / Sales Associate

Houston, Texas

Computed sales prices, total purchases and processed payments. Maintained knowledge of current

promotions, policies. Answered phones and operated a cash register to process cash, check and credit card

transactions. Replenished floor stock and processed shipments to ensure product availability for customers.

Worked as a team member to provide the highest level of service to customers - known in the industry as

“The Nordstrom Experience”. Maintained friendly and professional customer interactions.

Primrose October 2007 to July 2008

Caregiver

Houston, Texas

Organized activities that developed children's physical, emotional and social growth. Helped facilitate indoor

and outdoor play, parent -teacher conferences and keeping the classroom clean. Created daily lesson plans for

activities. Monitored educational progress by keeping detailed individual charts and files. Openly exchanged

ideas and materials with co-workers.

Jewish Community Center West Houston June 2006 to October 2007

Caregiver

Houston, Texas

Redirected children to encourage safe, positive behaviors. Frequently substituted in office and classroom

areas. Created daily lesson plans for activities. Collaborated daily with classroom teachers to keep activities

running smoothly.

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Home Manager August 2002 to May 2006

Houston, Texas

Managed schedules and logistics for family of four. Balanced priorities to create and implement budget,

Purchased clothing, food and supplies with strong budget constraints. Prepared and served nutritious meals for

four. Coordinated medical care for all family members, Negotiated with suppliers, paid invoices, reconciled

accounts.

Memorial Hermann Memorial City August 2001 to July 2002

Patient Escort

Houston, Texas

Transported patients to and from surgery. Prepared patients for transfer. Monitored vital signs and updated

charts. Provide comfort and emotional support to patient as required.

Education and Training

Houston Community College Alief, 2011

Certificate: Medical Billing Coding Specialist

Houston, Texas, USA

Houston Community College, 2009 to 2010

Associate of Applied Science Basics Courses

Houston, Texas, USA

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