Customer Service Manager
Resume:
Fernando Morell
Mobile: (786) 448–2729
Email: *********@*****.***
To obtain a job that allows my professional development and gives the best of my abilities and
knowledge.
• Energetic and self-motivated.
• Well interpersonal skills.
• Creative, problem solving and excellent and professional oral, reading and written communication
skills in English and Spanish (native language).
• Can work well independently and enjoy contributing to team effort.
• Excellent technical abilities
• Low risk (certificated) in asbestos awareness training.
• Moderated risk (certificated) in asbestos awareness training.
• Experience in renovation, maintenance, drywalls, carpet cleaning and painting for four years in
Canada and united states
• Property manager experience
• Experience in customer service for more than 2 years in Canada.
• Experience in computer and work skills (word and Excel Outlook perfectly). Excellent typing skills.
• Exceptional communications and fluent English and Spanish (speaking, reading and writing skills)
• Exceptional Time Management and Organizational Skills
• Pay attention to detail and multi-task oriented.
2014
• I worked as a multitask renovation contractor for DNJ enterprise at Abey South Delray beach
(Florida, USA) preforming full house and apartment renovation
• I worked as a multi-task renovation contractor for Option One International Realty (Florida, USA)
preforming full house renovation.
2011-2014
• I worked as a contractor for Multi Tech contracting 2000. Doing different kind of tasks such as:
General construction duties for home renovation (Replacing bathtubs and tubs around,
including tiles (floor and walls) and tubs sets.
kitchen and bathroom counters tops and cabinets (including sink installations, faucet and
plumbing)
Professional brush and roller painting (interior and exterior experience) and closing cracks by
using fillers.
Exterior and Interior doors and closet’s doors
Drywall installer, taping/patching
Light fixtures replacement
Repainting, Maintenance
Mailboxes installation
2013-2014
• I worked as a property manager Assistant (Harley House), preforming a serial of duties such as:
Preparing Leasing paperwork
Receive all telephone calls and in-person visits. Listen to resident requests, concerns
and comments.
Quickly complete maintenance Service Request and inform the maintenance team.
Answer questions for residents about community, repairs, rent, rules, etc. Follow up
on a timely basis if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with
completed Service Requests on a weekly basis.
Contribute to cleanliness and curb appeal of the community on continuing basis.
• Carpet Cleaning using biological products (Serviplus Services company)
2010-2011
• First Baptist Church, doing painting and any necessary restoration. Vancouver, BC.
Customer service:
2010-2012
Nester Market, Down town (Yaletown), Vancouver BC.
LOCALE store at Pacific Center Mall, Vancouver BC.
• Bachelors of Science
Agricultural Engineer
Agrarian University of Havana, July, 2001
• Reference
Will 2be provided upon request
Contact this candidate