Human Resources Pressional

S HARON G WILYM

*** * ******* **. ******, OH ****5 740-***-**** ********@*****.***

H U M A N R E S O U R C E P R O F E S S I O N A L

Extensive background in HR generalist affairs, including 5 years experience in employee recruitment and retention,

staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies

development and legal compliance

Demonstrated success in negotiating win win compromises, developing teambuilding programs, writing personnel

manuals, company policies, job descriptions and management reports.

Professional Experience

LEADS Newark, OH

2010 2014

HR Generalist/ Coordinator

Worked with senior management to create HR policies and procedures

Created group benefits databases and developed orientation, training and incentive programs

Manage leave of absence programs and personnel records

Administer benefits enrollment and programs; administer HR budget.

Key Results

Researched and brought in additional benefits for employees with no cost to the agency

Wrote and implemented new disciplinary process with the sick and tardy policies

Developed tracking method for supervisors to be able to submit employees for disciplinary process

Wrote employee policy manual covering issues including policies and procedures, code of conduct, FMLA policy and

benefits information

Revised job descriptions across all levels and partnered with management to develop an accurate picture of the duties and

skills required for each position.

Planning Director 2009 2010

Submitted grant proposals and managed several different projects throughout the agency.

Centralized and mainstreamed agency reports that needed to be submitted to state, federal and private funders.

Key Results:

Wrote and submitted grant proposals for new and existing programs for local, state and federal funding

Managed project for implementing new phone systems. Worked closely with consultant to write RFP, negotiate contracts

and install wiring of the system

Analyzed, implemented and communicated results of programs to funding partners and increased the number of customers

we were able to assist in the different programs.

Implemented and communicated grant proposals to executive staff and CEO

Developed new website concept in order to communicate ways the agency is able to assist community members.

Discover Card New Albany, OH

Team Leader in Customer Service 2006 2009

Established and implemented new processes for employees to handle customer service calls within business card

department. Worked with upper management on developing a new process for handling and transferring calls within

the center and companywide.

S H A R O N G W I LY M

Phone: 740-***-**** Page 2

Key Results:

Created training to handle calls for acquisitions, activation and disputes

Led and developed center wide committee of 10 people regarding customer satisfaction which improved communication

between representatives resulting in higher satisfaction

Directed, trained, developed, motivated and disciplined assigned staff of 20 employees.

Interviewed, hired and evaluated employees on a monthly and annual basis

Team Coach in Collections 2004 2006

Worked with several managers to improve and sustain team results

Implemented and developed department recognition for top employees

Key Results:

Instructed employees on best practices when collecting from customers that were delinquent on accounts

Orientation of goals and standards for employees that were new to the department

Developed and designed monthly sales contest for department resulting in higher revenue and number one team ranking for

8 months of the year.

Coordinated and led monthly department recognition meetings

Scheduled a team of twelve to sixteen employees for appropriate staffing to handle calls

Collection Representative 1999 2004

Worked with customers to come up with acceptable payment arrangements on their accounts

Worked with management to improve the payment plans that customers were able to make on their accounts

Key Results:

Assisted customers with payment programs if unable to make payment arrangements on delinquent accounts

Resolved customer account issues to bring accounts up to date.

Developed and designed monthly contests for the team and department

Involved on multiple committees for both recognition and department results

Education

Mount Vernon Nazarene University Mount Vernon, Ohio 2007

Bachelor of Business Administration

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