Customer Service Data Entry

Brooke L. Cralle

H: 240-***-****

E: ************@*****.***

Career Objective

To obtain a meaningful and challenging position which enables me to use my skills, expertise,

and experience to insure the smooth operations of my position and broaden my range of

knowledge.

Key Skills and Abilities

• Outstanding Administrative Skills

• Data Entry

• Great Customer service

• Excellent Communication Skills

• Strong Customer relations in Sales

• Leadership, Training

Professional Experience

Round Up Marketing LLC 2012-2013

Beltsville, MD

Administrative/Office Coordinator

• Completed service reports and managed customer accounts

• Documented changes in account behavior with excel spreadsheets

• Recorded and entered all inventory data into company’s system

• Scheduled meetings, ordered supplies and office materials

• Assisted other employees with dispatching technicians for service, repair or removal calls

• Answered the phone to handle client and employee related issues when necessary

SRA International 2008-2011

Rockville, MD

Medical Coder 1/Data Entry Specialist

• Prioritized and batched material for data entry

• Completed information analysis for procedure and reports also requiring the knowledge

of technical materials/equipment

• Inputted privacy case sensitive data from VAERS (Vaccine Advanced Error Reporting

System) reports, along with data quality assurance activities

• Performed other administrative and clerical duties along with, medical coding, in which I

had to identify and label information contained in VAERS reports

• Assigned a code to each diagnosis, medical procedure, symptom, medical history and

concurrent illnesses with assistance of MedDra dictionary (Medical Dictionary for

Regulatory Activities) and coding conventions

Westat 2005-2007

Rockville, MD

Medical Research Assistant

• Abstracted documented ER (Emergency Room) records in a specific region from which

the hospital I was assigned to

• Identified and reported behavior and certain case criteria such as drug seeking, drug

related suicide and drug over dose

• Assisted other team members with their facilities in deciphering physician’s handwriting,

medical terminology and with the classification of drugs

Sturner & Klein 2004-

2005

Rockville, MD

Evening Shift Manager

• Made new calling list for employees

• Monitored incoming/outgoing calls

• Conducted duplication checks

• Confirmed orders placed by marketers

• Conducted marketing surveys to find new sales prospect

Scuderi Auto Body 2002-2003

Rockville, MD

Assistant Customer Service Manager

• Managed phone calls

• Handled Insurance company and client contracts and payments

• Scheduled appointments and business meetings

• Performed auto estimated

• Updated company electronic filing system

Education

Springbrook High school Graduated - 1998

Silver Spring, MD

Doctor’s Help Certified - 2005

Oxon Hill, MD

Medical Terminology for Health Professionals Certified - 2010

Rockville, MD

MedDra MSSO Training Certified - 2010

Rockville, MD

Technical Skills

• Medisoft, Citrix, Access

• Microsoft Word/Office

• Windows, Power point, Excel, 3.1 copier, Typewriter, Fax and Scanner

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